I've been kicked out of OSE about 6 times today

[Matt_Wilson]

Anyone know why I'm being logged out automatically?

[SamWeber]

Hi all!

We discovered a secondary issue with the SSO tokens earlier today. The two symptoms associated with it is either being stuck in a redirect loop or being logged out when switching between Moz and OSE. A preliminary fix has been deployed that should cover most of the effected customers. Our Developers are working on a follow-up that should fix it for everyone else. There's no ETA on that as of now, but they're all-hands on it so it shouldn't be too much longer. Sorry about this!

Best,

Sam
Moz Helpster

[davidangotti]

Hi Sam,

I'm also running into the issue today. I have tried clearing the cache/deleting the cookies and two separate computers and continue to have the issue.

I did file a support ticket yesterday and today, but never received a response or update from either. It would be nice to get timely updates on the support tickets even if the problem is known/not solved. Thanks for your help on this.

[Matt_Wilson]

Hi Sam,

This issue is still occurring today. It seems to be specifically a Chrome issue. I've tried IE and seems to be working fine, shame I don't use IE, hey!

I've cleared my cache and deleted cookies in Chrome and the same thing's happening. Each time I enter a new domain in OSE I have to log in. It's getting pretty frustrating now tbh.

[Matt_Wilson]

Thanks for your help Sam.

[SamWeber]

Hi Everyone!

We had an SSO glitch that we were battling through. A fix for this has been deployed so everything should be working properly again. If you are still running into issues access different parts of Analytics or the tools, try using a different browser or clearing the cookies/cache on the one you're using as you may still have old auth data that hasn't been updated yet. If this doesn't work, please send us a note so we can look into this further for you.

Sorry for the inconvenience here!

Best,

Sam
Moz Helpster

[Matt_Wilson]

Yes, that's exactly what I have been experiencing. I'm glad to hear it's not just me, but on the other hand sorry you've suffering the same frustration. Thanks for submitting a ticket, hopefully the issue will be identified and fixed soon.

[davidangotti]

Hi Matt,

This is also happening to me. Each time I enter a new domain to research, OSE requires that I log in again. I have filed a help ticket with moz and will update when I hear back from them.

[Matt_Wilson]

Thanks Patrick. It hasn't happened for a couple hours now, so hopefully it is just a temp glitch as you suggest - fingers crossed!

[WhiteboardCreations]

Hi Matt,

We were having some issues yesterday with getting logged out while browsing the Q&A and Moz Blog which was really weird. OSE was working normally for us and everything seems normal today. It may be a temp server glitch, but if you continue to have problems, I'd hit up support. My guess is what we experienced with a temporary issue only.

Hope it pans out for you soon though as OSE is awesome! - Patrick