Refund
-
Where can I contact customer support?
I've sent several emails and no answer back.
Is this company a scam?
My trial just expired and I had forgotten to cancel.
This is terrible. No phone numbers and no support ticket. How can I subscribe to a ghost company?
Ulymar.
-
I no longer work at Moz, so I am unable to help investigate. The email to help@moz.com should take care of this for you, however.
-
Dear Keri
The very same thing happened with me as well. I have sent a mail to help@moz.com as directed. I'm hoping the amount will be refunded asap.
The auto subscription feature at the end of the month is painful to new users who want to check out the platform. I would be greatly obliged if you could look into the matter and resolve it. The email id through which I had subscribed is anirudh@chalkstudio.in
Thanks and regards,
Anirudh
-
Thank you,
Ulymar.
-
I'm looking in our help desk system, and your account has been cancelled and your money refunded. You can follow up with us in your ticket if you have any questions (since the original poster is no longer a paying member, they can't add a response in Q&A).
-
It is not a ghost company. It is a very respected company and you are probably emailing wrong. I usually get answered very quick. Did you email to: help@moz.com ?
It usually won't take 24hrs before I get my answers. If you sent the email to the right place you will receive a confirmation email within a few min.
Good Luck!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Unsolved Please refund my money
Why Moz doesn’t refund my money? I am not intend to use it as I forgot to canceled trial version only delayed 10 hours.
Product Support | | TanyaAAAS0 -
Refund my money - please !!!
my account is automatically paid from your side, I don't want to upgrade to the pro version, hope to refund me $ 179, this money is very important to me, hope you help me, have sent a support request to my email address help@moz.com but I have yet to receive a reply
Product Support | | hoangnguyen2490 -
Is it possible to get a refund, I dont want to use MOZ
Well I entered my cc info to try MOZ out. Havent used it so I forgot to cancel my subscription. They have since billed me for a month. I wanted to know if it is possible to get my money back?
Product Support | | Bryton1 -
Refund
Hi, I have used free trial and I forgot to cancel it, and was charged $179. I need help cancelling the account and getting a refund. For now i'm unable to use this great tool..
Product Support | | HoxtonCapital0 -
I need a refund on my account
I had a free trial and I thought I had cancelled it, and was charged $179. I need help cancelling the account and getting a refund. i already sent email to help@moz.com but no one answer me...
Product Support | | i9hdads1 -
I want to Moz refund my money. My trial just expired and i had forgotten to cancel
Hi, As the title states, I forgot to cancel our subscription before the trial expired and was charged USD 159.00. The product isn't a good fit for us at the moment. Will look at in the future again. Thanks J
Product Support | | jandigitalstudios_seo0 -
Refund from Cancelled Account
Hi, I had two email addresses with Moz accounts, and I thought the free trial had been cancelled on the other (bsalazar@retina2020.com). I just got billed today. Can this charge be refunded for this account? Thank you for your help!
Product Support | | thenumberfour0 -
I want a refund. Could someone help- my trial membership just expired today.
Hi, My card was just charged today because my trial membership expired. I really haven't been using any of the trial features and unfortunately I completely forgot to cancel the membership! Could anyone help me with this? I was looking for a phone number or contact information but I couldn't find anything. Thanks! UPDATE: Just found the contact forum!!!
Product Support | | ikahbod0