I cancelled a day after my billing date. Will i be able to receive a refund?
-
I signed up for the trial, and i dont plan on renewing the service at this time. I cancelled it as soon as i received the email notification for renewal, will i be able to receive a refund? thanks.
-
Hi there!
Sam from Moz's Help Team here!
Could you please pop a message over to help@moz.com so that one of our friendly Helpsters can assist you with this?
Looking forward to hearing from you!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Unsolved Cancelation
0 -
Extra Amount Billed
Hi, We got billed twice in the month of Jan 2020. Billed on Jan 3rd and Jan 23rd. Can you please check why we got charged twice in the month of Jan 2020. Looking forward to hear from you ASAP.
Product Support | | iNurtureGalileo1 -
Crawl still in process for 3 days. Not sure why the site isn't being crawled
I added a new site to the crawl, but it seems to be stalled. It was supposed to crawl Feb 19, but it is still in process Feb 22. It tried to crawl the site and there was a robots.txt issue, but that issue was resolved way before the 19th. Not sure what is going on. this is for the clear lake campaign.
Product Support | | dpsoftware0 -
Cancel for my trial account
I was cancel my trial account on yesterday, can you check my account? and is it true that i do not have to pay if i cancel my trial account..
Product Support | | MAYA_miae0 -
I have been not using MOZ, my log in can give details,and i was charged for plan of 149$.please refund my money.never did used any tool,it s all inactive .
i have been not using MOZ, my log in can give details,and i was charged for plan of 149$.please refund my money.never did used any tool,it s all inactive .
Product Support | | rush70720 -
Confusing on Billing Issue
Hi, I have just signed up for Mozpro, I heard that I can try a free trial in 30 days. But when I signed up I was charged 99 USD. Is there any way that I can get my money back and use the free trial time to know if Mozpro is right for me? Please help!
Product Support | | nalmv0 -
Why even after having premium account we are not able to add more than 30 sites?
Having premium Moz account, still not able to add more than 30 sites. However account have the limit for 30 of 100 active sites. Kindly look into the issue.
Product Support | | ShaunPhilips0 -
Anyone else receiving several duplicate Moz Weekly Rankings Report today?
Anyone else receiving several duplicate Moz Weekly Rankings Report today? I think I have received about 15-20 email duplicate reports on my weekly rankings. David
Product Support | | David-E-Carey0