Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
Why is my client's site not ranking anymore? Like big time!
-
Ok, I'm reaching out to all of you Moz'rs for some help with this one.
My client's site has dropped off the face of google in a real short period of time. It went from page 1 (avg rank 3 to page 6 (avg rank 50) and below in the matter of 2 weeks.
Here's some facts:
1. DA is a 22 and homepage PA is a 31. It outranks all other sites in its competitive set.
2. The homepage used to be the page that displays for keyword searches, now its the FAQ page, which has a lower PA of 23.
Why has the home page seemingly vaporized? And, why is the FAQ showing as the first result?
What should I start checking. I feel paralyzed, not sure where to start.
More info:
a. There are no alerts present in Webmaster Tools.
b. For some reason the homepage (domain.com) was 301'd to domain.com/home.html. Domain.com is indexed by Google, however, domain.com/home.html is not. If this is the issue, what is the best way to handle it?
Thanks in advance for your help!
-
A lot of sites saw a drop in mid November but there was no announced update. You can read a good discussion of what some site owners saw in the comments on this post:
http://www.seroundtable.com/google-update-nov15-17689.html
My gut instinct is that this was a refresh of the Panda algorithm, but Google no longer announces these refreshes so no one can know for sure.
But, there really isn't an easy answer to your question as there isn't an obvious solution.
-
Unfortunately, my analytics doesn't go back to October 3rd. However, the sharp drop in rankings occurred between November 19th and November 26th, then again in the beginning of December.
Checkout the attached image.
I'm at a complete loss on what happened during those time periods.
Nothing in WMT for manual spam actions. And, I have been cautiously building links to the site.
-
Does your analytics data go back as October 3? If the drop happened October 4, then I would indeed be worried about Penguin.
Have you been building links to this page? More specifically, have you built keyword rich anchors to this page?
Do you see any manual spam actions in webmaster tools? (WMT --> Search Traffic --> Manual Actions)
-
Many thanks for the timely responses. I didn't want to overload the detail in the first post.
*To be more specific with my issue, there's 1 particular keyword (a very important one), that the homepage has dropped out of the rankings for. There are many sites with much lower DA and PA above this site. It went from 1st page to almost non-existent in the matter of 2 weeks.
Other keyword queries are still showing the homepage on 1st page results. So I guess this probably answers a few questions. I should have specified that in my original post. Can you tell I'm freaking out?
1. The site is not new. It's been up for a few years now. I've only just begun to take over SEO/Web Marketing duties.
2. It is not blocked by robots.txt, nor does it have a canonical tag
3. The title tag hasn't been touched since I got involved with the site.
4. I'm still unsure why domain.com was 301'd to domain.com/home.html. I didn't do it and the clients were clueless when I asked the question.
5. I'm using Google Analytics, but the data only goes back to the beginning of October, because I setup Analytics when I got started. I came onboard after they saw a swift drop in rankings for that important keyword.
6. The site does have some questionable linkage from an "SEO" service they paid for that lasted about 2 years. But I'm hesitant to start disavowing links.
-
I totally agree with Marie. First and foremost, be calm. Don't freak out and start changing a whole bunch of things. Make sure your client knows what's going on. Far better for them to hear it from you than discover it on their own. Make a plan. First, document everything that has recently changed. Hopefully you've done that already. Start with that 301 redirect. You already know it's a problem, whether it's caused this or not.
Has anything else changed? Meta tags, specifically title tags? I have seen a site drop from a #1 branded search position and disappear for up to a day because the title tags were updated. Then it reappeared back in it's original spot. It's possible that your clients site is in a Google dance, but my gut says that's not it. Start with the 301...and while you're at it, check and make sure that the non.www version of the homepage is properly redirecting via 301 as well as any other potential URL versions that also produce the homepage and that may have inbound links.
Good luck and please let us know what happens. Hang in there!
-
I definitely agree that Penguin is a huge possibility. But, I think it could be dangerous advice to send a site owner on a link removal/disavow mission when we don't know for sure. There are many other possibilities. It could be a Panda issue. It could be that it was a new site and the previous high rankings were a honeymoon effect. It could be that the /home.html page is blocked by robots.txt or has a canonical tag that is confusing Google. It could be that they changed the title tag on the page so that it is no longer appropriate. It could be that the site was hit with malware and users are clicking away because of virus warnings.
(btw...the thumb down was not from me. I respect that you are trying to help but just wanted to comment to make sure that the site owner (or someone else reading this post) doesn't go off disavowing links without getting to the cause of the problem first.)
-
While it could be Penguin, I don't think we can make that call on the data given to us in the question.
-
Take a look at your organic traffic only. If you use Google analytics, go to Aquisition --> All Traffic, then choose google/organic. Can you tell what date the drop happened on or started on?
Now go to Behavior --> Site Content --> Landing pages and click on each of the top pages. Is there an obvious drop for each page or just the home page?
How old is the site?
Can I ask why you did the 301 from domain.com to domain.com/home.html? Is there any chance that the /home.html page has either a noindex tag or is blocked by robots.txt? Is there a canonical tag on the /home.html page? If so, what does it say?
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Over-optimizing Internal Linking: Is this real and, if so, what's the happy medium?
I have heard a lot about having a solid internal linking structure so that Google can easily discover pages and understand your page hierarchies and correlations and equity can be passed. Often, it's mentioned that it's good to have optimized anchor text, but not too optimized. You hear a lot of warnings about how over-optimization can be perceived as spammy: https://neilpatel.com/blog/avoid-over-optimizing/ But you also see posts and news like this saying that the internal link over-optimization warnings are unfounded or outdated:
Intermediate & Advanced SEO | | SearchStan
https://www.seroundtable.com/google-no-internal-linking-overoptimization-penalty-27092.html So what's the tea? Is internal linking overoptimization a myth? If it's true, what's the tipping point? Does it have to be super invasive and keyword stuffy to negatively impact rankings? Or does simple light optimization of internal links on every page trigger this?1 -
Ranking 1st for a keyword - but when 's' is added to the end we are ranking on the second page
Hi everyone - hope you are well. I can't get my head around why we are ranking 1st for a specific keyword, but then when 's' is added to the end of the keyword - we are ranking on the second page. What could be the cause of this? I thought that Google would class both of the keywords the same, in this case, let's say the keyword was 'button'. We would be ranking 1st for 'button', but 'buttons' we are ranking on the second page. Any ideas? - I appreciate every comment.
Intermediate & Advanced SEO | | Brett-S0 -
Should you allow an auto dealer's inventory to be indexed?
Due to the way most auto dealership website populate inventory pages, should you allow inventory to be indexed at all? The main benefit us more content. The problem is it creates duplicate, or near duplicate content. It also creates a ton of crawl errors since the turnover is so short and fast. I would love some help on this. Thanks!
Intermediate & Advanced SEO | | Gauge1230 -
Chinese Sites Linking With Bizarre Keywords Creating 404's
Just ran a link profile, and have noticed for the first time many spammy Chinese sites linking to my site with spammy keywords such as "Buy Nike" or "Get Viagra". Making matters worse, they're linking to pages that are creating 404's. Can anybody explain what's going on, and what I can do?
Intermediate & Advanced SEO | | alrockn0 -
May know what's the meaning of these parameters in .htaccess?
Begin HackRepair.com Blacklist RewriteEngine on Abuse Agent Blocking RewriteCond %{HTTP_USER_AGENT} ^BlackWidow [NC,OR]
Intermediate & Advanced SEO | | esiow2013
RewriteCond %{HTTP_USER_AGENT} ^Bolt\ 0 [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^Bot\ mailto:craftbot@yahoo.com [NC,OR]
RewriteCond %{HTTP_USER_AGENT} CazoodleBot [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^ChinaClaw [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^Custo [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^Default\ Browser\ 0 [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^DIIbot [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^DISCo [NC,OR]
RewriteCond %{HTTP_USER_AGENT} discobot [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^Download\ Demon [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^eCatch [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ecxi [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^EirGrabber [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^EmailCollector [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^EmailSiphon [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^EmailWolf [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^Express\ WebPictures [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^ExtractorPro [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^EyeNetIE [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^FlashGet [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^GetRight [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^GetWeb! [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^Go!Zilla [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^Go-Ahead-Got-It [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^GrabNet [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^Grafula [NC,OR]
RewriteCond %{HTTP_USER_AGENT} GT::WWW [NC,OR]
RewriteCond %{HTTP_USER_AGENT} heritrix [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^HMView [NC,OR]
RewriteCond %{HTTP_USER_AGENT} HTTP::Lite [NC,OR]
RewriteCond %{HTTP_USER_AGENT} HTTrack [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ia_archiver [NC,OR]
RewriteCond %{HTTP_USER_AGENT} IDBot [NC,OR]
RewriteCond %{HTTP_USER_AGENT} id-search [NC,OR]
RewriteCond %{HTTP_USER_AGENT} id-search.org [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^Image\ Stripper [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^Image\ Sucker [NC,OR]
RewriteCond %{HTTP_USER_AGENT} Indy\ Library [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^InterGET [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^Internet\ Ninja [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^InternetSeer.com [NC,OR]
RewriteCond %{HTTP_USER_AGENT} IRLbot [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ISC\ Systems\ iRc\ Search\ 2.1 [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^Java [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^JetCar [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^JOC\ Web\ Spider [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^larbin [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^LeechFTP [NC,OR]
RewriteCond %{HTTP_USER_AGENT} libwww [NC,OR]
RewriteCond %{HTTP_USER_AGENT} libwww-perl [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^Link [NC,OR]
RewriteCond %{HTTP_USER_AGENT} LinksManager.com_bot [NC,OR]
RewriteCond %{HTTP_USER_AGENT} linkwalker [NC,OR]
RewriteCond %{HTTP_USER_AGENT} lwp-trivial [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^Mass\ Downloader [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^Maxthon$ [NC,OR]
RewriteCond %{HTTP_USER_AGENT} MFC_Tear_Sample [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^microsoft.url [NC,OR]
RewriteCond %{HTTP_USER_AGENT} Microsoft\ URL\ Control [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^MIDown\ tool [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^Mister\ PiX [NC,OR]
RewriteCond %{HTTP_USER_AGENT} Missigua\ Locator [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^Mozilla.*Indy [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^Mozilla.NEWT [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^MSFrontPage [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^Navroad [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^NearSite [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^NetAnts [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^NetSpider [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^Net\ Vampire [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^NetZIP [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^Nutch [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^Octopus [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^Offline\ Explorer [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^Offline\ Navigator [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^PageGrabber [NC,OR]
RewriteCond %{HTTP_USER_AGENT} panscient.com [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^Papa\ Foto [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^pavuk [NC,OR]
RewriteCond %{HTTP_USER_AGENT} PECL::HTTP [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^PeoplePal [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^pcBrowser [NC,OR]
RewriteCond %{HTTP_USER_AGENT} PHPCrawl [NC,OR]
RewriteCond %{HTTP_USER_AGENT} PleaseCrawl [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^psbot [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^RealDownload [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^ReGet [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^Rippers\ 0 [NC,OR]
RewriteCond %{HTTP_USER_AGENT} SBIder [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^SeaMonkey$ [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^sitecheck.internetseer.com [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^SiteSnagger [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^SmartDownload [NC,OR]
RewriteCond %{HTTP_USER_AGENT} Snoopy [NC,OR]
RewriteCond %{HTTP_USER_AGENT} Steeler [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^SuperBot [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^SuperHTTP [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^Surfbot [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^tAkeOut [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^Teleport\ Pro [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^Toata\ dragostea\ mea\ pentru\ diavola [NC,OR]
RewriteCond %{HTTP_USER_AGENT} URI::Fetch [NC,OR]
RewriteCond %{HTTP_USER_AGENT} urllib [NC,OR]
RewriteCond %{HTTP_USER_AGENT} User-Agent [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^VoidEYE [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^Web\ Image\ Collector [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^Web\ Sucker [NC,OR]
RewriteCond %{HTTP_USER_AGENT} Web\ Sucker [NC,OR]
RewriteCond %{HTTP_USER_AGENT} webalta [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^WebAuto [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^[Ww]eb[Bb]andit [NC,OR]
RewriteCond %{HTTP_USER_AGENT} WebCollage [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^WebCopier [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^WebFetch [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^WebGo\ IS [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^WebLeacher [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^WebReaper [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^WebSauger [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^Website\ eXtractor [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^Website\ Quester [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^WebStripper [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^WebWhacker [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^WebZIP [NC,OR]
RewriteCond %{HTTP_USER_AGENT} Wells\ Search\ II [NC,OR]
RewriteCond %{HTTP_USER_AGENT} WEP\ Search [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^Wget [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^Widow [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^WWW-Mechanize [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^WWWOFFLE [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^Xaldon\ WebSpider [NC,OR]
RewriteCond %{HTTP_USER_AGENT} zermelo [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^Zeus [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ^(.)Zeus.Webster [NC,OR]
RewriteCond %{HTTP_USER_AGENT} ZyBorg [NC]
RewriteRule ^. - [F,L] Abuse bot blocking rule end End HackRepair.com Blacklist1 -
Is there any negative SEO effect of having comma's in URL's?
Hello, I have a client who has a large ecommerce website. Some category names have been created with comma's in - which has meant that their software has automatically generated URL's with comma's in for every page that comes beneath the category in the site hierarchy. eg. 1 : http://shop.deliaonline.com/store/music,-dvd-and-games/dvds-and-blu_rays/ eg. 2 : http://shop.deliaonline.com/store/music,-dvd-and-games/dvds-and-blu_rays/action-and-adventure/ etc... I know that URL's with comma's in look a bit ugly! But is there 'any' SEO reason why URL's with comma's in are any less effective? Kind Regs, RB
Intermediate & Advanced SEO | | RichBestSEO0 -
Should I use both Google and Bing's Webmaster Tools at the same time?
Hi All, Up till now I've been registered only to Google WMT. Do you recommend using at the same time Bing's WMT? Thanks
Intermediate & Advanced SEO | | BeytzNet0 -
I have a .com site but I am only ranking good on google for Canada and not the USA.
We are located in Canada but sell our products world wide. We are ranking ok on google.ca but are not in the top 50 on google.com. Is it due to my ip address? Is there any tips that you can give me to help up my rating for google.com. Any info you can provide me with will be amazing. Thanks,
Intermediate & Advanced SEO | | drewzal0