How do I stop these duplicate reports being emailed?
-
It used to be that I received just one weekly report per campaign when using MozPro.
Over the last couple of weeks/month (since creating MozAnalytics reports) I've started to receive 2 reports for the same campaign...with no different whatsoever, apart from the time that they have been sent.
I've been back into the old MozPro campaigns and deleted any automated reports that were being generated there, and so now I should have just one weekly MozAnalytics report from each campaign.
Has anyone had this problem before and do they know how to fix it? Getting really annoying, especially with 13 campaigns resulting in 26 emails!
Thanks
-
Anytime!
Cheers
-
Looks like the issues have been sorted, received a number of reports this morning, and each has only come through once.
Fingers crossed it's been sorted and it won't start happening again!
Thanks again David
-
It appears this is not a bug but how our reports are generated if data from other sources are delayed which in this case you will want to use the report from the 2nd copy that was sent as it will contain updated traffic data. So only if certain data is updated later, an updated report will be generated. Currently we are experiencing issues with Google with some traffic data taking a while to import so as long as your weekly data is updated at the same time, you will only see one report.
Hope this helps!
-
Great news, thanks for your help David. Look forward to your response.
-
I found that one and a few others were definitely sent twice from our system. I will have our engineers take a look and will let you know what I find out. I should have a response within 24 hours!
-
The most recent duplicate report I have been sent was earlier today was from campaign Carrylift Group and the subject of the email was: Your weekly custom report for Carrylift Group is ready!
I received one of the reports at 3:44am and the other (exact same report) at 9:49am GMT.
-
I will just need an example of the last campaign that send two emails and what was the subject of the email?
-
Hi David
It's all active campaigns listed under this account (bricktech). Can you grab the list using the account name, or do need me to list them all?
Thanks
-
What is the campaign name(s) that are sending two reports?
-
I still want the weekly reports, but only want one of them.
At the minute I'm receiving the same report twice for one campaign.
I've only got one custom report set up that is set to automatically send me crawl/rankings once a week, but each week I'm receiving the same report twice and can't see why.
-
Hello!
If you have custom reports configured and no longer need the weekly updates for the standard crawl/ranking updates you can disable notifications within the campaign settings in the email notification tab.
Here is a screenshot: http://static.seomoz.org/uploads/email-notifications.jpg
Hope this helps!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Can't reactivate account - duplicate transaction. Anyone experienced this?
as Q explains, my card expired, tried to renew subscription and get a message saying declined, duplicate transaction?
Product Support | | paulazoid0 -
I can't pull September monthly report, only August available, please help?
When i try select date range for my September report, monthly report is not available, it only shows weekly report. August monthly report is available and not September but we are already in October.
Product Support | | francoismuscat0 -
Why are my Custom Reports not auto emailing?
Are we just not there yet with the new custom reports? I have all of my campaigns set up to auto email and they are not doing it. I can't seem to find anything in the settings to change. The only way to get the reports is to download each campaign. Is it just me, or is this not up and running yet?
Product Support | | ArtUnlimited0 -
Where are my October Monthly Reports?
My custom monthly reports have not been generated for any of our clients for the month of October. The report lists 10/1/2013 as the last report and says that the next report will be available on 12/3/2013. Obviously, there is a glitch that has caused October to be skipped. How can I fix this in order to get my monthly reports to my clients ASAP?
Product Support | | accpar0 -
Finding the old reports and running new ones
When I click on a link to a recent report I don't end up there. I end up on a site I do not recognise or have time to plough through. Can anyone please give me a link to the reports. Many thanks in advance.
Product Support | | Niamh20 -
Brand reports
Hi! I have upgraded to Medium account but I don't find where is the brand report option. Please could you help me? Thanks in advance! Lucy
Product Support | | 3guisantes0 -
Changing login email not working
I am looking to switch our main account email to my colleague's but when I go to change it to hers I get an error saying the "account already exists". She has a free Moz account, why can I not associate her with our paid account?
Product Support | | BlueLinkERP0