How do your encourage customer reviews? Here are my ideas.
-
Customer reviews are important for local SEO. The problem is getting people to review your website.
What are your ideas for encouraging customers to review?
*Give away incentives and ask people to review. E.g. movie tickets, discount on products.
*Ask people to review in sales process.
*Have an ipad ready & custom review website for ipad - ask people to review.
*Page for 'review us' on the site.
*If you are a 'google favorite places' print out QR code for the page & position in-store.
*Make a custom QR printout to a 'review us' page, position in-store. -
Sadly Google+ on mobile no longer has a review option; must be done via desktop.
-
We have used lot's of different tactics. It depends on the the type of business. A contractor may want to send a thank you card with a $5.00 Starbucks certificate thanking the customer and then asking them to review them on one of the various review sites.
What works better is sending an email to the customer with a LINK and instructions. Most sites require they sign up or in to review a company. Let them know exactly what to expect before they click. Our emails are several paragraphs with easy instructions.
Good luck!
-
On every occasion that we receive a thank you email, we explain how valuable to our business an online review is, and give a link to enable customer to do so. This strategy has worked very well so far..
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Itunes review in serps
Does anyone know how Google takes the rating from iTunes? I have an app, and the iTunes page, appears in the results with a 1 star rating, even if we have on iTunes 4 stars. I need to know how Google reads the iTunes page, and how it displays the info from it
Image & Video Optimization | | Silviu0 -
Customer Reviews
Is it OK to only get reviews on Google and not on other citation directories? Should I focus on Google+ or Google Places?
Image & Video Optimization | | BobGW0 -
Google Review requirements
I'm considering asking some of our clients to leave a Google review on places page. Currently we've focused more on LinkedIn recommendations but this has not impact on local search results. So my questions is what do our clients require to leave a Google review? Do they need a Google + profile? Do they need a Google + business page? Or would a personal gmail account suffice? Appreciate any feedback you have!
Image & Video Optimization | | Nick_Johansson0 -
Is a website with no images really a good idea?
I have a client who doesn't want to use any images at all on her website. It's a local hvac service provider. This thought has never even crossed my mind before. Who wouldn't want pictures? I know image optimization is important, and my mind keeps telling me that images are important for a good site and good user experience, but are they really necessary? I want a second opinion before I advise against not using any images.
Image & Video Optimization | | denarathbun0 -
Genuine Reciprocal Google Places Reviews, is that OK?
I have a client who works with other businesses, is it OK to have reciprocal reviews going on, they would be genuine reviews both both sides as they work for each other. Is that OK? Is it best for my client to use the Google Account that holds their Google Places page for doing the reviews? Or should they have a separate account for writing reviews, not associated with their business? I would appreciate your thoughts on this please? Many thanks Leo
Image & Video Optimization | | Rosewood0 -
Reviews not showing up in Google Places
We have had several clients tell us their customers are giving them reviews on Google Places, but the reviews are either not showing up at all, or they show up for one day and then disappear. Has anyone else seen this happening with their clients, or with their own website? What can we do to get Google to post the reviews or find out why the reviews are not appearing on the places listing? Thanks for any help.
Image & Video Optimization | | GregWalt0 -
Will Google Places put ranking weight on google reviews instead of 3rd party now?
WIth the visual update to Google Places over the past 2 days do you think that Google reviews will become a higher ranking factor as compared to 3rd party reviews. The research I have done shows that 3rd party reviews seem to correlate better with higher rankings..Any thoughts on what might be coming down the road?
Image & Video Optimization | | NiftyMarketing0 -
Is it a bad idea to include a single keyword phrase at the end of the business name in Google Places?
I'm concerned about this for local SEO and citation purposes. It's not spammy and it flows well, and it sounds like a logical extension of our name, but I'm concerned that it will make it harder for Google to pick up our citations. Any thoughts?
Image & Video Optimization | | greghard0