Yahoo Local Basic Listing Verifications Failing

[copyjack]

Hey everyone,

Over the last few weeks Yahoo Local's Basic Listings have been failing left and right for me. When working to verify a business listing, I have been trying the phone, snail mail and email verifications specifically, and am 100% sure I've been inputting the correct code, yet no matter how many attempts I make, I get the following error:

http://i.imgur.com/pJ7ggBx.jpg

This is for multiple accounts, not just a single instance. Seems Yahoo's just got an unfixed, prevalent bug. I've reached out to their Support for information, but they have been unresponsive.

Anyone else running into this issue?

[nbyloff]

We're actually in the middle of this problem and found a work around. If you get the invalid pin message:

1. Login to your Yahoo biz dashboard, navigate to your client's listing and click edit.
2. Make a quick edit (doesn't matter if you change it back before hitting submit).
3. After hitting submit, it should take you right to the verification screen to either a) send a new pin, or b) enter your pin.
4. Use the PIN you already received to verify the listing.

We've done this a couple times already, and it seems to be working.

[Ron_McCabe]

I have been trying also to verify a business. I have had the give me a PIN 3 times to no avail. Each time I recieve a "The verification code you submitted was incorrect. Please enter the correct verification code." message. I have tried to copy and paste the pin as well as manually enter it. I have also tried logging out and back in. Nothing works and I'm getting frustrated as heck with their obvious glitches. To make things worse I read that yahoo won't provide support to their free listing service. What a scam.

[TheLangleyGroup]

Have only tried phone call verification, but experiencing same issue and error message. This happened on 6/11/14. Several clients, different accounts, same error message that the verification code is incorrect. Opted to use postcard method. Not expecting different results but wanted to at least try.

This has happened in the past with Yahoo. We've had postcard PINs repeatedly declined as "incorrect." This was around the time they were making changes to the Local Directory. Another problem we experienced during this time was that listings were not being saved under the dashboard. So every time we tried to claim a listing we had to go through the process of identifying and editing it.

There is definitely a strong correlation between Yahoo updates and Yahoo services being inoperable during these times.

[MiriamEllis]

Hi Jackson,

Glad to hear that. I do hope others will comment if they're having problems with Yahoo Local verification. Posts like yours make we wonder about bugs.

[copyjack]

Thank you for the response, Miriam, that's very helpful!

[MiriamEllis]

Hi Jackson,

While I do see people reporting recent verification problems (https://answers.yahoo.com/question/index?qid=20130519195150AAFcNr8) I don't see anything about your specific error message anyplace I would normally look.

If you can't get the phone support to help you, a possible workaround is to ensure that you clients are listed on Yelp as Yelp is now distributing listings and reviews to Yahoo! Local. Here's more on this:

http://searchengineland.com/yahoo-goes-live-yelp-local-reviews-186354

I wonder if Yahoo is having wonky issues as of this new deal with Yelp. I haven't had a chance to test this, but I believe it should work out if the client is listed on Yelp that they will eventually appear on Yahoo! Kind of early days on this.

If anyone else in the community is experiencing the problem Jackson is describing, please chime in!