OSE unavailable and Rank Tracker not refreshing
-
I tried to submit a help ticket, but the help tickets also are not working!
OSE for at least the last 12 hours has been returning Unavailable. Also, Rank Tracker never updates and just endlessly spins.
Can someone shed some light on the issue and when the solution will be implemented?
Thank you
-
No kidding, right? Thanks so much for your support, DJ123! I love your attitude, and am very happy to have you in the Moz community.
-
Thank you for the update, that is brutal.
For the engineers who will work a 18 hour shift, I salute you.
-
Hi DJ123,
Thanks for reaching out. Unfortunately, we are experiencing intermittent issues with our tools as a result of ongoing DDoS attacks. I am so, so sorry for the frustration and inconvenience this is causing you.
Rest assured, our engineers are working as hard as possible to resolve the attacks and resulting instability of our tools. For ongoing status updates on the situation, please visit Moz Health. For details on the DDoS attacks on Moz, please check out this article from the NYTimes: Tally of Cyber Extortion on Tech Companies Grows.
We are grateful for your patience, DJ123.
Kind Wishes,
Christy
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Discrepancies between google search console and OSE
Hi google search console is showing root linking domains at 297 but OSE only shows 19 This was highlighted because OSE dropped from 50 to 19 since last scan Regards Paul
Link Explorer | | phes0 -
Moz OSE not working
Open Site Explorer doesn't seem to be working for me. Any one else got the same?
Link Explorer | | seoman100 -
Custom ranking report based on pages
Is it possible to generate a report that shows the keywords and position per page? For example Page xyc ranks for keyword1 - position 5, keyword2 - position 32, keyword3 - position9. I don't want to input the keywords, I want to be told via the report. I am trying to find out what SEO weight certain pages/sections of the website offer and if its OK to pull the content to change it into something else.
Link Explorer | | differentmoney0 -
Having problems with OSE
I am getting error messages from OSE - it just keeps saying 'loading data' and then after a while 'there was a problem getting your data'. Any ideas what wrong, I really need this for a meeting this afternoon in 1.5 hours. Thanks Andy
Link Explorer | | Andy-Halliday0 -
How to get Root Domain backlinks with OSE
Moz toolbar showing Root links 2111 but when searched on OSE it shows only 71. How can I get full backlinks report? Kindly review attached screenshot. K03BaiU.jpg
Link Explorer | | bondhoward0 -
OSE Advanced Reports - behaving inconsistently
Yesterday, there was an error message on the Advanced Reports tab in OSE: "Oops! It looks like our system is temporarily down. Please check back soon." That cleared up after a couple of hours. After that, I ran an Advanced Report that I run on occasion, and it only returned 3500 links, whereas it normally returns around 23K. Since then, I've run the same report 9 times in total over the course of about 1 day, and each time the number of links keeps increasing. 3500, 10150, 21550, 25400, 28650, 35450, 37400, 38200, 50375. I'm wondering what is happening? I want to do some evaluating of my backlinks, however I'd prefer to work on a "complete" list of links and the number of links keeps going up, when generating reports using the same criteria. When can I expect Advanced Reports to be "stable" where it's producing roughly the same number of links? Also, I opened up a support ticket on this with Moz.com over 24 hours ago, and haven't received any response. I've updated the ticket 2 times now, but no response. Disappointing they are not responding to support tickets. Thanks.
Link Explorer | | azonetwork1 -
Why does OSE & Moz Q&A sections not work for me in Chrome any more?
A few weeks ago I started seeing instances of OSE not showing all the information when it was showing I was logged in while using Google Chrome. It would work, then not work and kept showing me the button to sign up for Moz Analytics even though I was logged in. I'm a Pro Member, which is confusing. Then I noticed that while logged in, I would be logged out somehow when trying to contribute to the Q&A's and it would bounce me back to the Moz Home page or show me the white Login button in the upper right. Again, in Chrome only. I was told by support to clean my cookies/cache and that works for maybe a few hours, but then would resort back to logging me out. It has become very annoying, and now can only work logged in from FireFox. Not a huge issue, but everything else I do all day is in Chrome. Is anyone else having this same issues? Any recommendations? Thanks in advance. - Patrick
Link Explorer | | WhiteboardCreations0 -
OSE Export very slow
Anyone else having issues with Open Site Explorer? Been trying to export a backlink report for a website for the past 2 hours (the grey bar has been going that long). The site only has 1937 backlinks!!
Link Explorer | | Grumpy_Carl0