Rankings Report
-
Suddenly, I find myself unable to access the Rankings Report.
Anyone?
-
That looks like a custom report. You get more info on where to find it as wells as how it works in our Help Hub.
-
I'm looking for this report. Can you tell me the URL to find this?
-
That really depends on which report you're looking for. If it's just the standard rankings reports, you can actually export the PDF's from the given rankings pages. This button is generally on the top right-hand side of the page. For custom reports, you need to click on the Custom Reports link at the top of the page. From there you can pull up old reports or generate an exportable preview of the current report.
-
What's interesting here is that we haven't changed anything and, up until now, I've never had a problem accessing the Rankings Report. Can you tell me the exact steps to see it? I click on campaigns and see no option for it.
-
Hi Jim,
There was an issue for PDF's that a fix was deployed for this past week. I've generated a couple of PDFs successfully so everything is back up and running for you. As far as the site taking time to load for you, I'm not able to replicate this one. Everything seems to be loading fine as far as I can see.
We have a small set of users that are unable to properly access the /cors/ database from our system, which is the database your computer would need to access Moz Analytics and may be why you are experiencing loading issues. This seems to be an issue only with specific machines, which means that it is a very difficult issue to fix.
Our engineers have identified three possible causes and solutions for this issue:
-
Highly sensitive anti-virus software. The way to get around this is to whitelist moz.com in the software. If you are running Sophos Anti-Virus on Mac. Disable the option 'Block malicious downloads from websites, protecting your Mac from obfuscated, polymorphic and zero-day threats before reaching your browser'.
-
Enterprise firewalls that block us, which you may need to work with your IT department on if you do not have direct access to your firewall settings.
-
VPN connection/profiles. Disabling or removing the VPN profile has been known to be a common issue.
A couple of other things we've heard from customers experiencing this issue is that certain extensions were preventing the page(s) in Moz Analytics from loading for them. One of these is Adblocker +. I'd recommend checking to make sure none of the extensions you may be running in your browser is causing the access issues.
If none of the above works, I would recommend speaking to an IT professional about how to investigate the security settings on your computer that may be blocking your browser from accessing the site. The most common fix we've seen from others have been a re-install of their operating system but that one can definitely be a pain.
If you continue running into issues access the PDF's for your account, please send a ticket into Help so we can dive a bit deeper into this for you. Thanks!
-
-
Hi Sam-
Thanks for getting back to me.
I'm looking for the report that looks like this one: http://imgur.com/NX43azfAlso, when I try to access our campaign it seems to spin about 50% of the time. Not sure if that's a problem on your end or ours but I don't seem to have trouble with any other sites.
Thanks-
Jim
-
Hi there!
Can you be a little more specific in regards to the issue you're running into? I logged into your account and was able to access all of the rankings pages. They also all have data in them. If this is in regards to the PDF reports, there was an issue we ran into with them not displaying the keywords the last couple of days but a fix for this was deployed this morning and things are back to normal there. Hope to hear back from you soon!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Ranking now showing on google
So. its kind of weird. on my campaign keywords tracking I now have 4 keywords that my client site is being ranked for. (on Monday it was 2) however on Monday and now too. I cannot find my website when I try and search that keyword manually. i understand that Moz does not update and search every keyword every day but even after a few days now. also the rank tracker show different results for same keywords and these results too seems not accurate what am i missing?
Moz Bar | | SharonEKG0 -
Moz is reporting weird email address URLs as 'Meta refresh' errors? Anything to worry about?
Under site crawl, Moz is reporting weird email address URLs as 'Meta refresh' errors. The URLs are: http://support@ihasco.co.uk and http://enquiries@ihasco.co.uk Once clicked, they redirect to our homepage. Anyone else ever had this? Is it anything to worry about? I don't think it is, but would be good to get some reassurance.
Moz Bar | | iHasco0 -
Where did my custom reports go?
I don't have access to my old custom reports that were created in the old moz pro platform...where are they? There's a "click here" for old reports option...but it's not clickable, not hyperlinked to anything. Help, please. Thanks, Ruben
Moz Bar | | KempRugeLawGroup0 -
Accessing old reports
Hi there, Is there any way of accessing reports for a certain campaign that are a year old? To my knowledge the reports had not been generated, and if they were, they have not been saved in the custom reports section.
Moz Bar | | WebhouseISP
Is there anyway of generating a report from months ago? Thanks a million!0 -
Reporting for a US subfolder: New campaign or just add US kw & engines to existing
Hi My UK based client is about to target the USA via a domain.com/US/ subfolder For reporting purposes do you (either Moz staff or Mozzers with experience or pref both) recommend setting up a new campaign or simply adding US engines and KW to existing campaign ? In regard to all other reporting options as well so not just keyword rankings All Best Dan
Moz Bar | | Dan-Lawrence0 -
Where did the Email Reports go?
Since the switch to the new interface, I can't find where the email reports are. I used to be able to select multiple metrics to build a custom report that would get sent to me each month, doesn't seem to be an option anymore. Where'd they go?
Moz Bar | | benmarshall0 -
How to make client reports?
Want to automate the creation of client SEO reports. There used to be report options I thought. Moz just keeps saying coming soon. But I saw moz posts saying there is a way to get to the old "pro reports". How to get that?
Moz Bar | | TXIntimidator0 -
Moz Keyword Ranking Report
Hi, Moz Keyword Ranking report shows different results then what i see on my desktop for some keywords. There wasn't much difference on most of them until now so ignored some of the differences but now i see huge differences. For instance, on my Google UK I see the keyword ranking 1 or 2 but Moz reports show 22 or higher than that . Search Engine is Google UK. Would you please advise if I am doing anything wrong here? Thank you,
Moz Bar | | Rubix0