Why is Report Email not White labeled
-
I'm at a loss here as I've just discovered (after running my new account for about a month) that the white label of reporting is incomplete and you didn't even warn me.
I just saw an email delivered from the custom report section. I went through and set it up including custom logo so everything would be white labeled and even checked everywhere else in the preview to ensure that nothing about Moz showed up.
This I was greeted this morning with a bunch of reports for multiple campaigns going to multiple clients and in all cases the email was branded as Moz. It's from a Moz email, has a Moz header and footer, and even has links for managing moz email preferences as well as Moz's privacy policy.
I'd love to know who thought this was white label? Seriously, this is absurdly ridiculous. Is there a fix?
Micha
-
I am a new Moz customer and specifically chose the $149 plan to get "branded reports"
My Logo shows on the pdf report but when that report is emailed to the client there is a big black banner at the top of the email that says MOZ! I chose branded reports so that the customer would see my branding not MOZ.
This is very frustrating and there is no good answer from MOZ, I know that you can send the email with my return email address but why do you have to put the MOZ branding in the email.
-
Hi! Looks like you got an answer in our help desk as well. We do not have the ability for us to send an email with your return email address. In the custom reports section you should be able to remove all of the Moz branding in the report and replace it with existing companies logo.
-
Did anybody ever get an answer to this? Is it possible to brand the report email itself and set a personalised return email address?
-
By the way, and I've asked for this too... someone marked this comment as "answered", which to me it never has been. I've also asked that this be changed in your system. I get that your administrators may feel the need occasionally to mark a response as answered, especially if the customer hasn't responded in some time. However, the way it's currently setup, it allows you to mark this even though I don't think it is (because it's not really).
So, you NEED to let us, YOUR CUSTOMERS, control when we think our issues are resolved, not when you think our issues are resolved. This is a huge difference and one that any company that cares about it's customers should instantly understand, yet nothing has been done about this. Confusing really.
Micha
-
It's been a while on this. Any updates? I still can't configure these emails to be scheduled to automatically go directly to my clients because they contain your branding, even though the plan states "branded reports". In your defense, it still doesn't say branded emails, but when one see you can auto schedule reports and the those reports are white labeled, it's implied that the email itself would not be labeled as Moz.
I really want a fix for this. It's silly how long this has been like this with no fix. Please advise. Thanks.
Micha
-
I don't know if I ever read that implicitly. However, one would infer based on literature that says there is white label reporting that the delivery of said reports would also be so.
If not, you should at be be VERY CLEAR and upfront that it does not. As it stands, I just sent several automated report emails thinking they were white labeled but weren't. There was no warning, no copy on your features, absolutely nothing to indicate that it's NOT white labeled.
Don't call something white labeled if it's only halfway so.
Micha
-
Hi Micha,
As a quick favor, can you point out where it says emails are white labeled, so we can make sure that's clear?
Thanks!
-
jfillman, if you read my reply, I CAN white label the actually reports, which means that I am above the $99 plan. What I'm talking about is Moz's lack of white label email feature.
Erin, this isn't a question about wether or not me account or campaigns have issues. This is a question of why your automated report emails themselves are not white labeled. Yes, the PDF report is white labeled, but the email shows Moz.
Not to be rude, both it really seems like neither one of you actually read my reply.
Erin, please respond with an answer to my actual questions. Thank you.
Micha
-
Hi Micha,
Thanks for reaching out. My name is Erin, and I'm on the Moz Help Team. Can you email us and let us know the specific campaign/reports that you're having issues with? We can help you look into this from there.
We look forward to hearing from you, and Happy Monday!
Erin
-
Branded reports are not available in the $99 per month plan. Â They are only included in the $149 per month, $249 per month, $599 per month plans.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
MOZ not accepting our recent changes it still showing us old Crawl Diagnostics report
Hi, 507Â Temporary Redirect We made changes for 302 redirects which are listed in crawl diagnostics report. Now "Compare" and "Wishlist" links are already removed from our source code. All required changes are made but still your report listed Compare and wishlist links. We made changes on Friday (14/8/2015) and waiting for new updated report. Link:Â http://www.stopwobble.com/ Please let us know what is the exact issue. So that we can fix it.
Product Support | | torbett0 -
Why can't the dates be changed in automatic reports?
I want to be able to change the publish date of automatic reports in my campaigns. One such campaign, which is a client campaign, it's set to run on the 8th after I selected "monthly". However, this doesn't work for me as this client want's to meet each month on between the 2nd and 5th of each month and I have to have this report data. So, I need to run this report on the first. Not the 2nd, not every 4 weeks... on the first. It seems like you guys have a fundamental flaw in the design of this tool, as great as it is. You've set the projects to auto run each month from the date it was added (at least from what I can tell). Provided that's true, then this would explain why the monthly reports won't work on my schedule because their on a weekly schedule instead. We, as clients, should be given the option to schedule when our scanning runs, when our reports get generated, etc. Every company runs their SEO and marketing differently, but the away you've set this up with the lack of options for us, forces us to work around your tools scheduling and not the other way around. Also, out of all of the SEO tools I've tried (quite a few), none have had this limitation. This should be addressed immediately. Thanks, Micha
Product Support | | Multiverse-Media-Group1 -
MA monthly reports
Hi I need to submit my monthly reports to my clients this week but they have all come through devoid of most data ! I did submit a support request ticket to help@ yesterday but no reply yet, i appreciate you may well be very busy if this has happened for everyone Pls advise update asap so i know what to tell my clients ? Out of interest any other MOzzers out there having the same monthly reporting problem ? (i.e. no or little data) ? Many Thanks Dan
Product Support | | Dan-Lawrence0 -
Is it possible to clone a custom report layout/template from another campaign
Rather than creating the same report layout for each of your campaigns in Moz Analytics? Anyone know?
Product Support | | PeterAlexLeigh1 -
Moz Ranking report help
Any way to show the ranking changes comparing a old dates ranking report- like 4 months ago vs the latest update?
Product Support | | DavidKonigsberg0 -
A problem with the MOZ New response to Question Email
Hi, It seems that the MOZÂ New response to Question emails are getting my mailbox stuck (using outlook). This does not happen with any other email including your other reports and emails. Maybe its only me but it happens to me on two active questions I have with you (2 different new response emails I got). Thanks
Product Support | | BeytzNet1 -
Are the on page report cards graded according to the keywords associated with your campaign only?
One of the key phrases I have associated with my campaign is Las Vegas wedding venues. I have an on-page report card grade D for a page I am optimizing for the long tail key phrase outdoor wedding venues in Las Vegas. Some of the issues I am being asked to fix are:
Product Support | | leslieevarts
1. Broad Keyword Usage in Page Title: Employ the keyword in the page title, preferably as the first words in the element.
2. Keyword Usage in URL
3. Appropriate Keyword Usage in H1 Tag Should I disregard these fixes because Moz.com is running these report as if I am optimizing for Las Vegas wedding venues as oppose to outdoor wedding venues in Las Vegas? All help is appreciated!! Thank you so much đ0