Is Moz Pro down?
-
This morning, just before trying to meet with a client, I cannot access Moz Pro.
Here is the page I get:
This XML file does not appear to have any style information associated with it. The document tree is shown below.
<error>NoSuchBucket
<message>The specified bucket does not exist</message><bucketname>analytics.moz.com</bucketname><requestid>DC68738B494D30A1</requestid><hostid>r13H1pVq04vKGcKkAD9AUCTRXNdZAhUOULNwv4/TB74e0utcat2mV3PT7dXOtnuG</hostid></error>What can I do to access my information?
-
Hi,
I'm currently having the same problem. I cannot access to moz pro. I gave deleted my cookies and history but still got the same problem.
It worked this morning...
Any ideas?
-
What specific issue are you having with Moz Local? If you don't want to go into details here in the community, you're welcome to send a support ticket in and one of us on the team can get back to you that way.
Re: your question about chat, it is available but generally only for sales or billing related questions. At the moment, we've pulled back on chat so we can get through a backlog of tickets but things should be back to normal in the next week or so.
-
No problems accessing Moz at the moment. Thanks for asking.
Concerning another question, I am having problems with the Paid Local Search tool. I am actually having greater success with getting directory listings correct without the paid option. I must be missing something.Having covered the documentation several times, do we ever have the option for a live chat with someone at moz?
-
That's definitely odd, but I'm glad it ended up working out in the end. Just to make sure though, are you still running into any issues accessing Moz?
-
Hi Sam Weber,
Even with clearing my cookies and trying Chrome, Firefox and Safari, I was unable to gain access to Moz Pro for almost a full hour. Fortunately, my client was willing to adjust our meeting, so I could pull the reports needed.
-
Hi there,
Thanks for reaching out and apologies for any issues here!
There weren't any outages to Moz that I'm aware of. I was able to access the site and tools from the 8th to today (10th) fine. Can you tell me if you're still having problems here? If so, can you try clearing your cookies/cache and restarting your browser? If that doesn't work, the next thing to try is a different machine and then accessing Moz from a different network.
-
I just switched browsers to see if that may help.
In IE, the URL comes up: http://analytics.moz.com/pro/home
The message on the page says:
| |
The webpage cannot be found
|
| HTTP 404 |
| |Most likely causes:
- There might be a typing error in the address.
- If you clicked on a link, it may be out of date.
|
| |What you can try:
|
| || | Retype the address. |
|
| || | <a>Go back to the previous page.</a>
<noscript id="goBack">Go back to the previous page.</noscript>
|
|
| || | Go to
<noscript id="mainSite2">the main site</noscript>
and look for the information you want. |
|
| ||
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Unsolved Can I get Moz keywords via API?
Hi, my boss is asking if you "have any API for keyword research -- e.g., as soon as a user creates a card title in [our application], we can auto-recommend keywords from Moz within [the application]. I shared a link with him to your Links API page, but he says he doesn't think that API does the above. Can you help? Thank you, Renae
API | | CarolinaRen0 -
When I click into the moz bar on our website www.essexparts.com it shows that the URL is Canadian and shows a Canada flag. The website and company are in the US. Can someone please explain this?
When I click into the moz bar on our website www.essexparts.com it shows that the URL is Canadian and shows a Canada flag. The website and company are in the US. Can someone please explain this? Also does the location have any bearing on how it shows up in google? XNQOQoJ
API | | Tindol0 -
MOZ API - metadata permission error
Hi there, I have a small issue using MOZ API. I cannot make successful GET request for metadata (index stats). The request looks like this: http://lsapi.seomoz.com/linkscape/metadata/index_stats?AccessID=mozscape-XXXXXX&Expires=1497442682&Signature=XXXXXX. In my most recent request, I got an error message: "Permission denied: pckgmhkomakbnflgmckhobiiojjmomjpph". Did I forget something? Signed Authentication should be OK, because it works with other endpoints, such as "url-metrics", "links" etc. Thanks in advance! Kind regards, Zoran
API | | Databox-apps1 -
Domain Authority drop due to Moz update?
Hi guys, I have noticed an unusual Domain Authority (DA) drop in mid November for many different websites here in Sweden. There was a Moz update the 12th of November which I assume has to do with this drop. I have attached the DA history chart to visualize the drop. Does someone have any information about: Did the drop in DA have to do with the update the 12<sup>th</sup>? Did the new update have a new type of metric calculation? Is anyone else experiencing this drop? Any extra details would be helpful. Thanks a lot guys. YLhKVwF.png
API | | OscarSE0 -
How much attention should I pay to Moz's DA/PA?
Hola! I've been optimising a site since October and our hard work has yielded a sizeable increase in organic traffic, revenue, quality, relevant links and Search Metrics scoring since commencing the campaign. After yesterday's Moz update, the DA has dropped slightly and a number of pages' PAs have dropped significantly (i.e. from 27 to 17). So here are my questions: My 'white hat' optimisation is clearly working. The site is enjoying more than 100% year-on-year increase in organic traffic and we're currently pulling in more organic visitors than ever before. Why is Moz's score not reflecting this? Some of the pages that have seen sizeable PA drops have had their URLs changed since the last Moz update. For example, I've optimised a URL from www.mysite.com/cases-covers to www.mysite.com/phone-cases to coincide with search volumes. I've added optimised content to this page too, but the PA has dipped from 27 to 17. A 301 redirect has been correctly added, and this is evident by a PA of 17 and not zero, which is what a brand new page would have. Am I paying too much attention to Moz's scores? It's a bit disheartening to see a drop after a lot of hard work. However, I guess the only thing that really counts is an increased volume of search traffic and revenue, right? Cheers, Lewis
API | | PeaSoupDigital0 -
Moz Crawl Log File
Hi All - We have a large client who's website when down for a few hours the same day we crawled the site with Moz. They are asking if we can get a log file with the details of what and when Moz crawled on their site. Have any of you ever experienced this issue before? Is that data out there? Really appreciate the help.
API | | NobleStudios0 -
Moz crawl error? DA & Linking domains significant drop.
Hi guys! Our site www.carwow.co.uk appears to have been punched in the face by the latest Moz update. It's claiming our #linking root domains has dropped from 225 to 135 and has subsequently hit our DA from 38 to 35. We haven't disavowed any links and our off-site strategy has been going well the past 2 months. Search performance has increased by around 15% (around 5k sessions) and rankings have improved week on week. Any idea if this is a Moz error? That's almost a 50% drop in linking root domains. Thanks, James
API | | Matt.Carwow0 -
Moz Analaytics: What does this error mean? analyze_page_issues.crawl_error.name
The new Moz Analytics are terrific. However, I don't know what this error means. Could anyone offer me further insights? Thanks,
API | | jessential0