My data is stuck and hasn't updated from a few weeks back

[Vivid-North]

My campaign settings are for 500 pages to be crawled which I understand means it will be done once per week. However my data is stuck from a few weeks back and still hasn't been updated.

Can you help?

[Vivid-North]

Perfect. Thanks for this

James

[ErinMcCaul]

Hi James!

Thanks for reaching out! My name is Erin, and I'm on the Moz Help Team. I'm glad to hear your data updated! You're totally right, your data does update once a week. The dates referenced throughout the Web App are the dates for the previous data collection time period, but the data is updated the day following the end of that period. So, if the app shows the weekly timeframe as August 1st-7th, this means the data was actually updated on August 8th. We update the weekly data seven days after the last update occurred, so the next update would take place on August 15th for the week of August 8th-14th and your data should update on the same day every week.

To echo what Keri said, if you run into anything like this in the future, shoot us an email at help@moz.com. We'll be better equipped to help you troubleshoot from there.

Cheers,

Erin

[FedeEinhorn]

Glad to hear!

Didn't expect that my step one could resolve the issue lol (just kidding)

[Vivid-North]

Thanks Keri,

I did the manual crawl last night and for reasons unbeknown to me it got all the updated crawl results today which is great. So all fixed for now. Thanks for your swift response.

All the best

James

[KeriMorgret]

I'd actually start out with an email to help@moz.com so that we can take a look at things and see what is up, and this way you won't lose any data. Thanks, and sorry you're seeing problems!

Keri

[FedeEinhorn]

There are a few solutions you may try.

1. Try asking for a crawl manually: https://moz.com/researchtools/crawl-test
2. Remove the campaign and create a new one, if you have open slots, just create a new one instead of removing the current one to avoid data loss.
3. If you are still getting old data, then you should contact Moz's support at help@moz.com

Hope that helps!