My data is stuck and hasn't updated from a few weeks back
-
My campaign settings are for 500 pages to be crawled which I understand means it will be done once per week. However my data is stuck from a few weeks back and still hasn't been updated.
Can you help?
-
Perfect. Thanks for this
James
-
Hi James!
Thanks for reaching out! My name is Erin, and I'm on the Moz Help Team. I'm glad to hear your data updated! You're totally right, your data does update once a week. The dates referenced throughout the Web App are the dates for the previous data collection time period, but the data is updated the day following the end of that period. So, if the app shows the weekly timeframe as August 1st-7th, this means the data was actually updated on August 8th. We update the weekly data seven days after the last update occurred, so the next update would take place on August 15th for the week of August 8th-14th and your data should update on the same day every week.
To echo what Keri said, if you run into anything like this in the future, shoot us an email at help@moz.com. We'll be better equipped to help you troubleshoot from there.
Cheers,
Erin
-
Glad to hear!
Didn't expect that my step one could resolve the issue lol (just kidding)
-
Thanks Keri,
I did the manual crawl last night and for reasons unbeknown to me it got all the updated crawl results today which is great. So all fixed for now. Thanks for your swift response.
All the best
James
-
I'd actually start out with an email to help@moz.com so that we can take a look at things and see what is up, and this way you won't lose any data. Thanks, and sorry you're seeing problems!
Keri
-
There are a few solutions you may try.
- Try asking for a crawl manually: https://moz.com/researchtools/crawl-test
- Remove the campaign and create a new one, if you have open slots, just create a new one instead of removing the current one to avoid data loss.
- If you are still getting old data, then you should contact Moz's support at help@moz.com
Hope that helps!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Hi please help me process the refund. The money that was charge is for my mom's heart operation.
How do we process the refund for an account that has never been used. Please please help us.
Product Support | | Dugard-Property0 -
Is the Moz site behind for this week
We have not gotten our updated stats for this week. Is anyone else having this problem? We usually see the updates by 6am on Tuesday mornings.
Product Support | | baseballbargains0 -
What's happening with my Moz Points?
Hi all, I am not getting moz points for answering the queries...earlier, I was getting points if I was answering to someone's query or if someone was giving me thumbs up. What could be the reason? Please advice. TIA
Product Support | | sachin-sv1 -
Why is not update any information of my campaign on the dashboard?
We have taken free standard plan by this but after one week is competed till now but data is not update of my campaign on dashboard and also not showing any type of analysis of my campaign .What's going wrong? Tell me as soon as possible.
Product Support | | renukishor0 -
SEO Moz PRO app Isn't Crawling Anymore
Hi, We find the SEO Moz PRO app a great tool for us. What is the reason that it is not re-crawling the websites included in our campaigns anymore?
Product Support | | solution.advisor0 -
Back to Pro in New Moz Analytics Accounts?
I have two accounts with Moz.com Account One (about a year old) has both the options to switch over between Moz Pro and Moz Analytics. Account Two (a trial so far) just has the option to use Moz Analytics. So new or trial accounts don't have access to Moz Pro?
Product Support | | VinceWicks0 -
No traffic data showing in account
I have a Google Analytics account linked to my Moz Analytics account but I am not seeing any traffic data at all. DXRdGfE
Product Support | | zatchels0 -
Is anyone else seeing that their keyword rankings are pending even though they've been in the campaign for quite some time? Is this a known issue?
Is anyone else seeing that their keyword rankings are pending even though they've been in the campaign for quite some time? Is this a known issue?
Product Support | | IrishTimes0