Google Places - not physical location, but listed as we are (e-commerce)
-
Hello Mozzers,
We have specific situation with google places. We are e-commerce store but google display us as local business where people can come in. (with directions button). This creates problems for us, since we do not want and we are not setup to receive customers.
On our website there is address in the footer and also we have About Us page with the address (this is the address of facility from where online orders are shipped.) - is this a problem and is google concluded that we are physical store because of this?
Is there any way to change this or we should contact google directly and explain the situation? And if we should contact google, is there any risk involved? (like: why you have the address on site when you are not physical store? )
Thank you,
Nenad
-
Good luck! A quick heads up they might need to re-verify your listing (more postcard waiting fun) just so you are prepared.
-
OK, we'll try with this. Thank you very much!
EDIT: The correct solution is to contact Google directly and remove page from Google Places/Maps.
-
Hiya,
You should be able to change it to "we server customers at their address" and thus solve the problem.
https://support.google.com/business/answer/3038163?hl=en
hope that helps.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Places.SinglePlatform.com "Menu" links on your GMB listing?
I just experienced this and after lots of frustration was able to figure out how it happened and how to fix it (keep reading). **HOW: **So apparently Google did a deal with Constant Contact which owns Singleplatform.com that allows them to publish edits to ANY local business and they have used this to SPAM entire categories of local businesses by adding in a "Appointments" and/or "Menu" link to the Google My Business listing for search/maps and they have done it in such a way that it is extremely difficult to remove/fix. (NOTE: they are not listed in Google's list of 3rd parties which automatically add info to your listing....https://www.google.com/maps/reserve/partners) **THE PROBLEM: You have a link to a menu or appointment page that you did not add and can not edit. **The options for setting a URL for "Menu" and/or "Appointment" (and a few others https://support.google.com/business/answer/6218037) are tied to the Primary Category set on your GMB listing and are only available to certain categories. FIXING: You would think if you are a verified owner of your GMB listing, it would be simple - but Google/SInglePlatform.com have gone to great lengths to make it more difficult.... Step 1 - Make sure you are a verified owner of GMB listing Step 2 - Change your Primary category on the business to one of the categories which supports the link in question (no definitive list, but I know setting Primary to "Restaurant" will get you Menu and "Interior Designer" will get you an Appointment link) Step 3 - Save the new category Step 4 - Now you will have the option under your "URLs" section of GMB listing. Step 5 - Change the URL from the SPAMMY link to a relevant page you control and Save Step 6 - Change Primary Category back to what you want.
Local Listings | | arowland2 -
Google My Business Shared Address Problem
Hi, I have an issue. Our organization shares a church with another organization. Years ago they claimed the address. They have their Google Business category set up as "Religious Organization". About 6 months ago we started sharing the same church with them. We are a total different organization. We now have a verified listing (same address but with STE 100 in it) with the main category being "Church". There are a few issues I am seeing: When doing a search for our address, the icon is the default one, whereas all the other churches in the area show the church icon. Is this because they claimed the original address as "Religious Organization" and because we only have STE 100, even though labeled as Church, Google doesn't see it that way? If you search for the location + church, neither of our organizations show, even after 6 months. They only show if you search for the organization name or address. Could this be because Google doesn't consider this address (therefore both of us) as a church and doesn't show it? Here is our Google local listing and the one we share with. Any help would be greatly appreciated. https://www.google.com/maps/place/1018+Parkway+Dr,+Spring+Hill,+TN+37174/data=!4m2!3m1!1s0x8863828b8f17015b:0x59fd9715acc7e144?sa=X&ved=0ahUKEwi7h5DCqfbXAhXBc98KHXcyA4gQ8gEIKDAA Thank you!
Local Listings | | vetofunk0 -
1 physical address, 2 live GMBs for 2 different businesses
We recently have a chiropractor client who came to us to do SEO for his newly opened myotherapy practice. We were very surprised he managed to request and got approved a GMB for the myotherapy practice under a different business name but the exact same address. Has there been changes in Google policy recently that 2 businesses are able to share the one same address? If we built citations for the myotherapy practice with the same address, will it send conflicting signals to Google? His chiropractor practice is currently ranking no. 1 in local pack and SERP for his main keyword "chiropractor + location". Any insight would be greatly appreciated!
Local Listings | | Gavo0 -
What is the naming format for locations is it brand name--Location name?
I am trying to arrive at an agreeable format for consistency across the ecosystem for our multiple locations. Is there a character limit for the location name?
Local Listings | | lina_digital0 -
"state" abbreviation in Google My Business for Irish/UK locations
Hi guys I have a question about one of the required bulk upload fields for Google My Business Locations: "State". We are covering Ireland and the UK and we don't have states, more provinces and counties. Any ideas what to enter in to this field? For example, for a shop in Dublin Ireland should it be Dublin (the county) Leinster (the provence) for the "State" field? And how are these abbreviated? Should I just enter IE or GB for all entries in the state field?
Local Listings | | AdiRste0 -
Is there any way to stop yahoo local from adding names to local listings?
I've been coming across many yahoo listings that have a "First Name, Last Name-Business Name" as the listing title including one that I came across that includes my name and my company's business. There's no reason why I should be listed on the listing. Yahoo, says that they pull data from other sources: Localeze ExpressUpdateUSA YP Yext But none of those sites have my name connected to them other than in the account information. Yahoo, doesn't seem to have a good way to fix their listings. I sent their customer support an email about it but I'm not expecting to get much out of it. Does anyone know of a good way to get around/fix this?
Local Listings | | spencerhjustice0 -
Vanity Google+ URL
Hello, If a vanity Google+ URL has a local town associated with it, will it show up in the local results for that town only and nowhere else? My client is on page 1 for an organic search for specific term + area but not on the local results too e.g. property agent area But if we specifiy property agent and local town (the one on his vanity Google+ URL) he is found on both organic and local listings. We want him to be found on both organic and local for the property agent area search. His website has address details: local town (the one on his Google+ URL), Area, UK So you see, the local town is within an area. Any ideas why this is so? On the local results for the area search, Google lists care homes and other types of businesses etc in the area when there are no other property agents to list- why not list my clients website as it is relevant to that search? Has he narrowed it too much by using the local town in his Google+ URL or is that too simple an explanation? If you could shed any light it would be appreciated. Thanks
Local Listings | | AL123al0 -
Google Services for our Multiple Entities with Multiple Locations
I need to know what is the better practice for us. We have long had one Google account for our four businesses. It was easy to manage GA, Adwords, WMT and until recently - Places. My places account is not transferred to the new My Business Locations, but I am having trouble with a few items and I am wondering if it would be better to have each of our business take on their own unique Google accounts. If I did that, would I be able to transfer GA and other ownership or would I lose all my existing data? Should I just wait to see what my listings are when i get transferred and then worry?
Local Listings | | KJ-Rodgers0