Cannot add new campaigns
-
http://analytics.moz.com/campaigns/new
I cannot add new campaigns. The bar just keeps loading and loading and stops there. -
Hi Kevin,
This is Michael on the Moz Help Team! Sorry to hear about the trouble you're having adding a campaign. I had a look at your account and I was able to add a "Moz Test" campaign without any issue - you can delete it once you confirm that it exists in your account.
It's hard to say exactly what is going on here but it COULD be browser related. Our tools are optimized for Firefox and Google Chrome so you'll want to be sure that you're using one of those 2 browsers. In addition, certain add-ons and browser extensions can cause performance issues in Firefox & Chrome, so disabling them while you try to add another campaign might be necessary.
Go ahead and give it another shot and let me know if this helped by responding in this Q&A thread or by writing in to the Moz help team at https://moz.com/help/contact - I hope this helps!
- Michael
-
Hi Kevin,
You should write an email to the Help team, they will surely resolve your issue.
You can email them at: help@moz.com
Gr., Keszi
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
With the new update on the Page Optimization all my previous page scores and rankings are not longer showing up. Why?
Since the page optimization tab has updated all my previous page scores and rankings are no longer there. But if I am looking at the pages on the dashboard tab, they show up. When in the page optimization tab and try to click on a page to see the ranking, score, and tips to improve, it doesn't show any data. The page is almost blank. What happened and how do I fix it?
Product Support | | leannegoff1 -
Moz Campaign Not Updates
For some reason my Campaign hasn't run this week. It was supposed to run on Sunday, and it is now Tuesday. Just wondering if someone from support can take a look. Thanks.
Product Support | | TheWebMastercom1 -
How do I remove a campaign?
I have a client that I no longer work with. I'd like to remove the campaign and I cannot figure out how. Can anyone please assist me? Edit: Nevermind, I found it under Analytics > Active Campaigns > Permanently Remove. Thanks anyway!
Product Support | | project.rockhopper0 -
Can I retrieve a deleted campaign?
Is there any way for me to retrieve a deleted campaign (it is not listed in my 'Archived Campaigns')? If this is not possible, am I able to set up a new campaign to retrieve the historical data lost from the one that was deleted? Thank you
Product Support | | EurekaSolutions0 -
Can't add "Custom links" in my Moz Profile
Hi, I was trying to add a custom link to my profile but I got an error message: "There was a problem saving your custom URLs" Can somebody look into it for me? Kind Regards
Product Support | | Laurensvda0 -
Can I create different login accounts to access different campaigns?
For various reasons, I'd like to create different login accounts for Moz for different campaigns, so staff can only access the campaigns that they're given permissions to. Is this possible?
Product Support | | CapitalFMArena0 -
All my Moz Campaigns disappeared
Hi there My account was suspended briefly, (over a weekend) as the credit card had expired. As soon as I knew, I logged in and updated the information, but now all my data/campaigns have disappeared! Gulp! Can anyone help? Many thanks in advance. Kind regards Clojo
Product Support | | Clojo0 -
Where is the full list of Directories on the new Moz.com website?
I used http://www.seomoz.org/directories almost daily. What's the Moz.com equivalent URL?
Product Support | | BrianAsh0