Goals tracking across subdomains

[Markerstudy]

Hi all,

I'm having some trouble with regards to setting up goals tracking in Analytics across subdomains and was hoping that someone could help me out.

Okay I work for an insurance company and we use a Quote & Buy portal for our insurance policies. Our website - www.example.com sends the traffic to quotes.example.com. Both of these sites have the same Google Analytics tracking ID. The quotes.example.com has no duplicate URLs which appear one our website, therefore I only set up the account to only include the hostname for each.

Does this sound correct?

The goals issue is if I now set up a goal in the quotes.example.com account, someone comes to www.example.com via Google and then clicks through to our journey and completes, will this count as a referral from www.example.com or as a goal from Organic?

I'm totally stuck so any help would be appreciated.

Thanks

Ben

[Hutch42]

If you are seeing a break then something is causing it between your sub-domains, is there an auto-loading interstitial page or redirect of some kind being used?

I recommend Tag Manager as it makes defining click based events easier and the Tag Assistant tool for Google Chrome can be very useful in figuring out what is causing weird problems with your Google Analytics and other on site tools.

[Markerstudy]

Hi,

Thanks for the response!

I set up the GA account roughly over a year ago, however, both subdomains have the same tracking ID/code, so shouldn't be any issue there.

Also as they aren't different domains, but subdomains, why would I need cross domain tracking - or am I being stupid?

How can Google Tag Manager help?

Thanks

Ben

[Hutch42]

Ben,

I assume you set up your GA account awhile ago and are still using the old code, you have two options to fix this.  The first is you can keep your old code but change it to also have cross domain tracking, the other, and better option is that you upgrade your tracking to use the most current version as you will need to do this eventually.

I also recommend looking into Google Tag Manager as it allows for easy advanced tracking implementations.

Cross domain guide for analytics.js:  https://developers.google.com/analytics/devguides/collection/analyticsjs/cross-domain