"Branded Reports" not branded email

[GEWEB]

I am a new Moz customer and specifically chose the $149 plan to get "branded reports"

My Logo shows on the pdf report but when that report is emailed to the client there is a big black banner at the top of the email that says MOZ! I chose branded reports so that the customer would see my branding not MOZ.

This is very frustrating and there does not seem to be a solution from MOZ, I know that you can send the email with my return email address but why do you have to put the MOZ branding in the email.

[GEWEB]

Sean,

#1 The problem is not with the branded "Report"
#2 The problem is not with my image .jpp
#3 I am able to upload my logo just fine and it appears on the branded report
#4 When I select "Schedule Report Generation" Automatically generate this report: and it sends it to my customer your MOZ logo is at the TOP OF THE EMAIL.

The Email itself with the branded report attached has the MOZ logo. So why would I want my report to have MY LOGO when the email has YOUR LOGO?

[Sean_Peerenboom]

Howdy Friends,

I am really sorry that you ran into some issues with our custom reports Glenn. I think the best way for us to get a handle on this would be to send us the .jpg file of the logo you are attempting to upload and let us know the custom report you are trying to upload. If you could forward these onto help@moz.com we should be able to figure out what is happening and if it is a bug on our end. Help@moz.com is also, really cool because it will allow for you to have a really cool one on one conversation with a customer service representative.

In the meantime if you have any other questions please let me know.

Have an amazing day and I look forward to speaking with you soon!

[Bryan_Loconto]

Hey Glenn!

Very interesting. I acn't imagine that is how it is supposed to be. I am on the $99/mo plan so I am not able to see exactly the issue you are referencing and was going to recommend you read this page but... it appears that page is busted at this time. Maybe a fellow Mozzer can get that into the hands of a developer asap =).

Have you tried contacting Moz directly to ask? If not, I'd recommend you do that. Might get you a solution quicker. Good luck with it though!