How Do I Troubleshoot 804 HTTPS Crawl Error?
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In my Moz crawl report I get:
Crawl Error
Moz encountered an error on one or more pages on your site
Error Code 804: HTTPS (SSL) Error EncounteredThe Moz Help Section only says:
804 HTTPS (SSL) error
804 errors result from a site with misconfigured SSL software. If Moz's crawlers cannot correctly interpret an SSL response for a home page, the crawl ends immediately.
My site is publicly accessible on https -
And I'm not seeing any issues with my certificate.
Can anyone help me out? What steps can I take to troubleshoot this error? If SSL is misconfigured, how do I configure it properly?
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@nateknox & @rachel.cachel: This question is more than 1 yr old - apart from the original poster & the people who replied nobody is seeing the questions you ask. If you need help - post a new question in the Q&A
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I'm having this same issue on a SquareSpace site. With issues I've seen from SS in the past, like blocking SEMRush, I wouldn't be surprised if it's them instead of a Moz thing.
Has anyone else had issues with this & squarespace or is that just a bad idea? -
Is this still an issue for anyone else?
We keep getting it in our Moz account for our website https://www.collegeatlas.org. Unsure of how to troubleshoot it because I don't know what the issue is. It seems that Google or Yahoo have a problem getting us indexed.
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You might want to check this: https://moz.com/community/q/moz-pro-our-web-crawler-and-sites-that-use-sni (if this would be the cause of the 804 error)
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Hi,
What did they answer on you this 804 Error?
Just got the error on my crawl and wondering what I should do about it.
Thanks!
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Dirk,
Thank you! I reached out to Moz support directly.
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Hi,
I did a test crawl of your site with Screaming Frog & didn't find anything special. Sampling a few pages of your site didn't reveal anything really specific regarding to the SSL certificate. I would try to contact Moz support directly (http://moz.com/about/contact). They should be able to give you some more info on the error you encounter.
Sorry that I can't offer more help
rgds,
Dirk
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