How Do I Troubleshoot 804 HTTPS Crawl Error?
-
In my Moz crawl report I get:
Crawl Error
Moz encountered an error on one or more pages on your site
Error Code 804: HTTPS (SSL) Error EncounteredThe Moz Help Section only says:
804 HTTPS (SSL) error
804 errors result from a site with misconfigured SSL software. If Moz's crawlers cannot correctly interpret an SSL response for a home page, the crawl ends immediately.
My site is publicly accessible on https -
And I'm not seeing any issues with my certificate.
Can anyone help me out? What steps can I take to troubleshoot this error? If SSL is misconfigured, how do I configure it properly?
-
@nateknox & @rachel.cachel: This question is more than 1 yr old - apart from the original poster & the people who replied nobody is seeing the questions you ask. If you need help - post a new question in the Q&A
-
I'm having this same issue on a SquareSpace site. With issues I've seen from SS in the past, like blocking SEMRush, I wouldn't be surprised if it's them instead of a Moz thing.
Has anyone else had issues with this & squarespace or is that just a bad idea? -
Is this still an issue for anyone else?
We keep getting it in our Moz account for our website https://www.collegeatlas.org. Unsure of how to troubleshoot it because I don't know what the issue is. It seems that Google or Yahoo have a problem getting us indexed.
-
You might want to check this: https://moz.com/community/q/moz-pro-our-web-crawler-and-sites-that-use-sni (if this would be the cause of the 804 error)
-
Hi,
What did they answer on you this 804 Error?
Just got the error on my crawl and wondering what I should do about it.
Thanks!
-
Dirk,
Thank you! I reached out to Moz support directly.
-
Hi,
I did a test crawl of your site with Screaming Frog & didn't find anything special. Sampling a few pages of your site didn't reveal anything really specific regarding to the SSL certificate. I would try to contact Moz support directly (http://moz.com/about/contact). They should be able to give you some more info on the error you encounter.
Sorry that I can't offer more help
rgds,
Dirk
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Moz is only crawling 2 pages
Hi, I found a similar thread, but it did not provide a clear-cut answer. We have had this campaign running for over a year, and we are always adding content to the website, but Moz is only ever able to crawl 2 pages, Screaming Frog only picks up 12, but I know there is a lot more than that. None of our pages are set to no-index, so I do not know what is causing this. Welcoming any ideas/solutions. Thanks
Moz Bar | | GavinAdv0 -
I keep getting a 429 Too Many Request error for a wp-login page on my website. Is there a way to prevent that from happening, or fix outside of redirecting on the back end of WordPress?
I have a client that keeps coming up with 429 Too Many Request critical crawl errors. I re-directed some of them on the back end of WordPress, but additional keep coming in. The URL has a WP-Login and directs to back end login section. Is there a reason that would come up as an error, how can I prevent it from happening again, and how can I fix the remaining current errors outside of redirecting back to /? Thanks, Kalyn Lengieza
Moz Bar | | GrindstoneConsult0 -
Https address has different result that http in Page Optimization Score toll in Moz PRO
The following url
Moz Bar | | TrueluxGroup
https://www.whichledlight.com/t/gu10-led-bulbs has (100 score for keyword 'GU10 LED')
has different on page opmisation score results to
http://www.whichledlight.com/t/gu10-led-bulbs (73 score for keyword 'GU10 LED') Anyone know if we've set something up wrong?
Also, is this even something to worry about, does google treat them differently? We're using the Page Optimisation Tool in Moz Pro ** UPDATE ** It's worth mentioning we are using emberjs, so the website is a single page application.
We use prerender to render the pages for google.0 -
804 : HTTPS (SSL) Error in Crawl Test
So I am getting this 804 Error but I have checked our Security Certificate and it looks to be just fine. In fact we have another 156 days before renewal on it. We did have some issues with this a couple months ago but it has been fixed. Now, there is a 301 from http to https and I did not start the crawl on https so I am curious if that is the issue? Just wanted to know if anybody else has seen this and if you were able to remedy it? Thanks,
Moz Bar | | DRSearchEngOpt
Chris Birkholm0 -
MOZ crawler has been finding a lot of 803 and 804 errors
During last 3 weeks MOZ crawler has been finding a lot of 803 and 804 errors. Meanwhile all pages seem to be working fine. What could cause it?
Moz Bar | | Paruyr0 -
Problem Downloading Crawl Error Report PDF's
I am trying to download the PDF reports for the various 'crawl errors' - now some of them are quite large but would that justify why I am unable to download - the error is a straightforward one, see attached. Any ideas? Andy aDlViIN
Moz Bar | | TomKing0 -
Moz crawl suddenly shows much less pages from what I really have
Hi! Moz crawl suddenly shows much less pages from what I really have and from what they used to show after completing the crawl. Should I be worried? What could that be? Regards, Yossey
Moz Bar | | Joseph-Green-SEO1
