Strategy for a business that has many service locations, but no real storefront?
-
I've struggled for a few years now trying to find the right solution. Say a client (home services contractor) has only one "location" - only one physical address from which they manage operations. This is not a retail store, not an office where customers would go. Technicians are dispatched to a 50 mile radius to provide service. This 50 mile radius includes a large metro area and many small cities.
Let's take Austin, TX for example. Let's say Contractor ABC has it's office/warehouse in a smaller city just north, Round Rock, and the office's zip code is 78664. But they provide service to all of Austin and some surrounding cities such as Cedar Park, Pflugerville, Lakeway, Buda, etc.
Their competitor, Contractor XYZ, services the exact same areas, but they have the benefit of having a physical address in the heart of downtown Austin, zip 78701.
How does Contractor ABC effectively compete for rankings in Austin as well as the rest of the service area? More specifically, what is the best practice for handling NAP in this scenario?
Most recently our strategy has been to enter the actual physical address where required (not trying to pull one over on google and trusting that google makes the correlation to the metro area) and where we can, we just put the metro (Austin, TX for example). This is also for display purposes so that a potential customer in Austin or Buda doesn't think, "Oh, this company is in RoundRock, this is not for me."
I have multiple clients in this scenario and would like to have more clarity in this strategy before signing them up for MozLocal - P.S. any feedback on the current usefulness of that platform is also welcome!
-
You're welcome, Vernon. I completely relate to what you're saying. Google entered Local with a brick-and-mortar mindset, which has left SABs a bit on the periphery all these years. I know it can be tough. Good luck in the work ahead!
-
Thank you, Miriam! I wish your answer was a bit different, but it is what it is. I appreciate your thoroughness. We'll proceed as suggested and cross our fingers that Google will one day provide a way for SABs to be more competitive in local search...
-
Hi Vernon!
Good questions! There are 2 really important facts to understand regarding marketing service area businesses (SABs):
-
Google is highly biased toward physical location and sees each business as most relevant to its physical location. Unfortunately, this puts SABs in kind of a weird position because, in the real world, they are equally relevant to every city they travel to in order to serve customers ... but Google doesn't see it this way. When we want to be visible in Google's local and organic results, we must perforce play by Google's rules. (https://support.google.com/business/answer/3038177?hl=en)
-
Representing your location data accurately is a must. Do not ever attempt to be appear to be physically located any place that you aren't. Per Google's rules, you should only build 1 Google+ Local page per physical location and whatever town that office is located in will be the one for which you have the best hope of ranking in the local pack results. With few exceptions, for any city you serve but for which you lack a physical address, your best hopes will be to gain organic, rather than local, rankings. Unless you are in a rural area or a very niche profession, you are unlikely to rank in the local packs for any city in which you lack a physical location. This is the reality for all SABs.
So, the local search marketing strategy for SABs generally looks like this:
-
Create a unique landing page on your website for each of the major cities you serve. Make these pages of the highest possible quality you can. The goal here is to hope for some organic visibility for these pages. You can read all about city landing pages here: https://moz.com/blog/local-landing-pages-guide
-
Create a Google+ Local page for each city in which you have a legitimate physical office. Be sure your Google+ Local pages are in complete compliance with the Google guidelines linked to above. The goal here is to gain local pack visibility for your physical location cities.
-
If the combination of efforts in steps 1 and 2 fail to get you good visibility for any city that's really important to you, the only alternative is to pay for advertising via Google's Adwords program, creating a campaign that helps your ad to show up for chosen cities.
Regarding Moz Local, our service will help push out your physical location data to our partner network, helping you get your data consistent on the 5 major local business data aggregators and 2 other important sites. We draw from and validate against the data we find on your Google+ Local pages and Facebook Place listings. Having consistent citations is a major component of achieving high local rankings, but this will all fall under the same heading as Google's guidelines: local rankings for physical locations only.
Hope this helps, and please let me know if you have any further questions about this!
-
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Google Suspended My business listing
hi there, Google has Suspended By Google Business Listing Google has suspended your page due to quality issues. there is No spam Things in My Business, i have Requested Google, But It has not made active Since 10 Days, Is there any way to make My listing Publish on Google please Guide me to which steps Need take Thnx
Local Listings | | innovative.rohit0 -
Choosing Your Own Photo for Google Business?
When we type in our business name, our google business profile comes up on the right-hand side per usual. However, the photo that is displayed is not the one we want to be displayed. Is there a way to change that? Is there a way to tell google "this is the photo we want to display in search?" Also, the photo that is being displayd is not one that we even have uploaded to the google business page. It is on our website, but not on the photos for google business page. Thanks, Ruben
Local Listings | | KempRugeLawGroup0 -
What is the naming format for locations is it brand name--Location name?
I am trying to arrive at an agreeable format for consistency across the ecosystem for our multiple locations. Is there a character limit for the location name?
Local Listings | | lina_digital0 -
Best Listings for Service Area Business?
Hi Moz community! I'm wondering the best places to get a local service area business listed online? I'm working with a client who installs synthetic grass around Vancouver, but could apply to any local SAB ... I found this resource from Local Visibility Systems but it's almost 5 years old at this point ... http://www.localvisibilitysystem.com/2012/08/13/can-you-rank-well-in-local-google-without-revealing-your-street-address-anywhere/ I started setting up an Apple Maps Connect account but it doesn't seem like they support the concept. Is there a way to hide an address in Apple Maps Connect? Is it worth submitting at all? Does anyone have a comprehensive list of modern directories that matter for local SEO that support SABs? Thanks very much everyone! - Paul
Local Listings | | paulz9991 -
Creating a Google My Business listing in a used location
Hi! We're expanding our business and opening a new office. The location of that office is a shared office with another company, Will it be possible to verify the listing in Google My Business even tough there's a verified business there?
Local Listings | | OrendaLtd0 -
A question for a real citation building PRO (I am totally lost on this one) Thank you for ANY help!
Quick Q for your (local) SEO gurus. I have a client who has bought a number of local companies. (advertising, printing, graphic design, vehicle wraps) to compliment his screen printing, embroidery, etc business. ALL of these companies run out of the SAME address. What makes it even harder is he wants to continue operating them as separate companies. Fortunately, he is OK with using different phone numbers for each business but on the website (we are building for him) ALL the companies are represented like it is all one big happy company. How the H@#$ do I build citations for this business! 🙂 ??? THANK YOU FOR ANY SUGGESTIONS!! If I use the one 'parent' company building citations is a challenge bcs they do so MANY things in one location. If I try and build citations for 5 companies w the same address - that can't be a good idea either. If the plan is to eventually fold all these companies into the one parent company *(waiting to hear back on that) I would think the BEST advice would be to use the ONE phone number and address and just shoot for a general 'marketing' category. Thanks for any thoughts!! Matthew Saw Web Marketing Quick Q for your (local) SEO gurus smarter than myself. I have a client who has bought a number of local companies. (advertising, printing, graphic design, vehicle wraps) to compliment his screen printing, embroidery, etc business. ALL of these companies run out of the SAME address. What makes it even harder is he wants to continue operating them as separate companies. Fortunately, he is OK with using different phone numbers for each business but on the website (we are building for him) ALL the companies are represented like it is all one big happy company. How the H@#$ do I build citations for this business! 🙂 ??? THANK YOU FOR ANY SUGGESTIONS!! If I use the one 'parent' company building citations is a challenge bcs they do so MANY things in one location. If I try and build citations for 5 companies w the same address - that can't be a good idea either.
Local Listings | | Mrupp440 -
How to handle Local SEO when two businesses merge
Hi, I have a landscaping client who is buying another company and merging the two companies together. I trying to figure what the best way to handle this type of situation is. Here are the specifics. Company A I've been working with him for a number of years, he has a really robust site with good content and with really good rankings. I've done a ton of citations, he's in good shape. His company has decent name recognition. Company B My client is buying Company B. Their site is really poor, no SEO done on site and no directory listing work. The company has great name recognition in the community and gets most clients through word of mouth. My client has decided to take Company B's name because its a more well known company. He is going to merge the companies, because he doesn't want to have 2 companies from a management standpoint. He plans to keep both physical locations open. So here are my questions. Do I keep both sites live for a period of time and put a message notifying people that "Company A is now Company B Name"? OR Do I transfer all the good content from Company A's site to Company B's site and do a 301 redirect of the URL. How should I handle the data aggregators and directory listings? I'm trying to keep all the great natural traffic that Company A gets to its site, start to build traffic around company B's location while following all of Google's policies. I could just start over and in the long-term they'd be fine, but I really love to find a strategy to avoid my client taking a big hit in organic traffic. Thanks in advance Mozzers!
Local Listings | | JohnWeb121 -
Adding multiple locations business to directories
We have multiple locations business.
Local Listings | | VicMark
Adding each location business info to directories. There are same services and everything for each location. Should we keep the same description for all listings or different for each location?
Should we indicate Home Page URL (with 800 number, no address in footer) or location URL?0