A customer made a duplicate google plus page, now what?
-
A customer of mine went to a business conference about a year ago and one of the speakers told them of the importance of having an optimized google plus page. Instead of talking to me about it, they went ahead and created a brand new page and began posting content and reviews to it. I've contacted google and they've told me they deleted the first page, but it still always shows up in the local search results even though the new page has much more content on it.
Has anyone dealt with a similar situation that could help me? I have them ranking #2 organic, but barely showing up local...
-
Hi Jag!
Thanks for the links. Here's what I see:
-
Moz Check Listing is surfacing the filled out page as the main Google+ Local listing (https://plus.google.com/u/0/+MasterKhechensMartialArtsAcademyWilliamsville/about) and the less filled out page (https://plus.google.com/116492650865307526395/about?hl=en-US) as a duplicate. So, this tool is being shown the better page as main by Google.
-
Going to Google and searching for 'Master Khechen’s Martial Arts Academy Williamsville' I am being shown the better page - not the less-filled out page in the 3-pack: https://www.google.com/search?q=Master+Khechen’s+Martial+Arts+Academy&ie=utf-8&oe=utf-8#q=Master+Khechen’s+Martial+Arts+Academy+Williamsville
So for this branded/city search, I am seeing what I believe is your desired page - not the thinner duplicate.
- Searching Google for 'martial arts williamsville ny' the business isn't coming up in the 5-pack, but clicking on the maps results from there, they are coming up further down in the map pack. Clicking the 'be the first to review' link on that result, I am being taken to the thinner, duplicate Google+ Local page. So, that's a problem. Less users are likely to go through all these steps, but it is indicative of the problem and confusion in Google's system being caused by the duplicate listing. Fortunately, the duplicate is unclaimed, which minimizes the potential for penalties resulting from it, but it's still not good that it exists.
So 2 questions here:
-
Are both pages showing up in the client's Google My Business dash or is only the good one showing up there at this point?
-
Have you tried contacting Google again (https://support.google.com/business/#topic=4540083&contact=1)? Show them the above data to explain how the duplicate is still appearing.
-
-
Original google generated page:
https://plus.google.com/116492650865307526395Owner created page:
https://plus.google.com/u/0/b/107353006122285235025/+MasterKhechensMartialArtsAcademyWilliamsville -
Hi Jag,
Are you able to share the URLs for the 2 Google+ Local pages here? It would help to be able to to see them directly.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
How does Google choose the photo added above a Google+ result?
When I do a brand name search for a client, it pulls their G+ info into the right side bar and it adds three images above the G+ info. One is a photo, one is the Streetview, and one is the Google Maps results. On this particular client, the photo being pulled is from Google Images and not from the G+ page. Their G+ page is verified and has 17 photos in it, none of which are this particular photo. Please advise.
Local Listings | | LocalEnthusiast0 -
How to tell Google My Business what area is local to my company?
Hello Mozers I've been stumped by the changes in the interface with Google My Business. I used to be able to set up the area for which I wanted a business to cover. Now I can't find anyway to tell Google. The company I work for is in St Albans and our main workload is London. It would be helpful if I could actually control what Google Local sees as Local for my company, i.e. to encompass central London which is only 19 miles away. Can someone give me an idiots guide has to how to tell Google the area I'd like our local listing to cover? Thanks
Local Listings | | Catherine_Selectaglaze0 -
Google My Business - More than 1 business under same roof?
Good morning Mozzers from London, England, I have been having some issues around local SERPs and getting our businesses to rank. The issue I have is we run GYMS, however within our gyms certain locations we run additional businesses like CHILDREN'S NURSERIES or PHYSIOTHERAPY CLINICS etc. Now these are run affectively as different businesses, and you don't need to be a gym member to use these services. However Google only lets you have 1 primary category per business address. And all of our locations are rightly registered as GYMS. So I can't then produce a secondary business listing at the same address.....can I? Has anyone else experienced this problem, or know of a solution? Kindest regards Ben
Local Listings | | Bendall0 -
Is Google + really being quietly shut down? What does this mean for SEO?
I've recently seen & read more and more articles about Google +'s imminent shut down. How likely is that to happen and how will this affect Google Pages for Business, and overall SEO strategies? Like this article right here.
Local Listings | | rodelmo42 -
Can We Outrank The Google Places Local Listing 7 pack in 2015?
Hello everyone, I would like to know if it's possible and if any of you had success outranking / ranking above the Google Local Listing 7 pack? I am in Canada and every time I search for something like (city+dentist) (toronto dentist) I do not see any organic result above the 7 pack. I searched for like 10 city and every searches the local listing are the first to show up and the organic result under it. So I did not see any organic result outranking the Google Places and I look at like 10 different city if not more. So I would like to know If i can rank above them for organic results with no Google places, with no physical address, local phone number and/or citations even if there is currently no organic result showing up above them ? What do you guys think ? Thank You
Local Listings | | majesticlub1 -
Connecting a google business page to my website
How do i connect a Google business page to my website? I have followed googles instructions but don't see the link to my website as advised here: https://support.google.com/business/answer/4569085?hl=en Can anybody shed any light please.
Local Listings | | mari-rose0 -
How to get a verification tick next to the URL in a Google Plus Local page?
Google Plus Local: https://plus.google.com/+PrestedHallFeering Website: www.prested.co.uk So how do I get the verification tick next to the URL on this businesses Google page? Also, even though the website is much strong then those in the map listings for Wedding Venues In Essex, whats preventing this website from appearing in there? My local optimisation knowledge is poor!
Local Listings | | jasondexter0 -
Change in Google local ranking
So we have a WA construction client that we're working on doing some local SEO stuff. This month all the keywords that we're tracking but one is on the first page. It's easy to say "yay, we're so damn good at what we do", but it seems like there must have been a shift in the way google is ranking local results. Anyone else experiencing this??
Local Listings | | SoleGraphics0
