Fixing Google Review (it's technical, not about an unhappy client)

[KempRugeLawGroup]

We have six 5 star reviews for our Tampa office...but for some reason, our rating is a 4.8. Why is that? And, more importantly, how do I get it fixed?

https://www.google.com/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=kemp+ruge+green+tampa+twiggs&lrd=0x88c2c48aec26ee65:0xaa2e3a3569ca3602,1

Thanks,

Ruben

[Fuel]

You're welcome!

[KempRugeLawGroup]

Actually, that was very helpful. Thank you.

• Ruben

[Fuel]

Hello there,

This article is a bit dated but it does address the issue that you are seeing... not sure if any others will be able to contribute anything more up to date.

http://www.localvisibilitysystem.com/2013/04/04/the-complete-guide-to-google-pluslocal-reviews-and-especially-how-to-get-them/

Specifically, it links to an answer to the question here: http://www.localvisibilitysystem.com/2013/07/11/5-star-review-ratings-return-to-google-plus-local-pages/#comment-5766

There is also another thread about it here: https://productforums.google.com/forum/#!topic/business/TlLdRcNJCi8

We have also had issues with Google reviews - particularly the snippets that they choose to showcase being taken way out of context from the entire review.

If anyone has a more recent article please feel free to jump in - but I hope this is helpful.