Cancelling and asking for a refund
-
Hi. I signed up for your free trial and forgot to cancel. However, as you can see, I haven't used your service in any way within the trial. I love SEOMoz and would love using it once my site's set up but not today.
I want to cancel my subscription and ask for a refund ($149).
-
Hi Adriana,
I just sent an email on the said email address. I also submitted a ticket a couple of hours ago and still hasn't received a response.
Thanks
-
Hi Maria! So sorry for the trouble. If you can write in to us at help@moz.com we can look into your account and possibly work some magic on our end for ya.
Cheers!
Adriana
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
I ask for a refund.
Sorry... I entered the card number by mistake.. So I want my money back. _Again I'm so sorry. _
Product Support | | godkjpotat0 -
I forgot to cancel the trial period and my card is charge
i forgot to cancel the trial period and my card is charge how can i get my money back
Product Support | | Abhi_0070 -
How to cancel payment?
My free trial will be over soon, and I want to cancel and do not use any more. How can cancel the account? I do not want you to deduct my money from my credit card. Thanks.
Product Support | | MOUYONGHONG0 -
My trial just expired and i had forgotten to cancel, I want to refund it please
I've forgotten to cancel my trial account and I got my card charged 150$, I wanna cancel my account and get a refund please.
Product Support | | heshamfathi0 -
I created a trial account and forgot to cancel it. I am a student and have just had a direct debit of £100 from my account.
I created an account for some research for my uni work and forgot to cancel my account. I am now £100 down and I dont want to use Moz any more. Could you please refund my account as I am a student and cannot afford this service. My Account is ** and my email is **
Product Support | | amberjmorrison0 -
How can i cancel my membership?
I have been on every single page of this site and although the auto email response tells me I can cancel my membership via the website, I can't find any place to do so. Can you please point me in the right direction?
Product Support | | Savage4
