Right hand side Google Local profile image pulling from 3rd party site
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Hello! When googling our company's name, the Google Local profile comes up on the right hand side with the reviews, address, phone number, etc. Those are all fine but the main photo being used is not the one specified in the Google My Business profile but it seems to be pulling from a 3rd party site that recently added a link and an image to our website. Why is this happening and can we specify the image that shows up?
Your help will be very much appreciated!!!
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Update: the solution ended up being super simple - the image that was the designated photo in GMB did not have the correct dimensions. Once that was fixed, we were able to specify the profile image we wanted to use.
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Hi ati1!
Google will sometimes take a few weeks to repopulate those images. I would keep checking back in periodically to see if changes have been made. If not, I suggest adding a few more photos and making sure all of them have captions, etc.
Hope this helps!
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Thanks for the reply! I do have the identity photos specified in GMB (both the profile and the logo) and yet those are not the ones showing... Now I added some more photos under "Photos at work" but I don't know if it will make a difference?
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Hi uniseo1!
Google populates these images from your Google My Business page. If you have access to your GMB page (which you should), login and make sure the image isn't in your profile. Users are able to upload pictures to maybe someone uploaded the wrong image. If this is the case, you should be able to delete any incorrect photos from your profile.
If you don't have any images uploaded to your GMB account, go through and add some. These folders are where Google pulls the photos to put in the knowledge graph. While you can't choose which photos show up there, adding high quality photos will help ensure the best photos are representing your business.
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