SSL - green padlock but Moz say there's an 804 error?
-
Hi, my site has a green padlock and no SSL errors but Moz are reporting an 804 error. I use CloudFlare with fairly complex settings.
I've read this thread but it's quite old and I don't understand which parts of it are still valid. I'd love to know whether this can be sorted before I spend hours setting up Moz's features as if they can't crawl my site then I would obviously need to cancel my subscription.
Thanks
-
I'm afraid that we're not able to offer temporary discounts for this issue while we work on resolving it.
I do understand if this means that you need to cancel your subscription with us, though.
-
Hi Tawny, thanks for your reply. I am still evaluating Moz and am disappointed not to be able to use all the functionality while this issue is being fixed. If I continue beyond the free trial, is it possible to get a temporary discount until I can use all the Pro features?
Many thanks
-
Hi there! Tawny from Moz's Help Team here.
Thanks for reaching out, and sorry for the trouble! I took a look at your Moz Pro subscription and your campaign, and it looks like this has to do with SNI compatibility on your site.Unfortunately at this time our crawler isn't compatible with Server Name Indication (SNI), which appears to be in use on your site: https://www.screencast.com/t/JVKfE92Jy5E
In general, SNI is a totally acceptable security configuration, but our crawler simply isn't equipped to be able to handle these settings.The good news is that our team has been working hard on a new crawler that will support this configuration and this crawler is currently in its Beta phase. We started this thread to keep our community updated on the progress of our new crawler. If you're interested in being a part of the beta testing, the link to the sign up page is here: http://goo.gl/forms/LCvL9Ix8JDHfbAvr1. Our team will be in contact after you've filled out that form when we are ready to add additional users into the Beta.
We will be rolling the new crawler out to all of our users once it's out of it's Beta phase, but I don't have an exact timeframe of when that will be at this time as it's still being worked on.
In the meantime, I apologize for the inconvenience and feel free to let us know at help@moz.com if you have any questions or need any additional clarification.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
803 Error
I started receiving an 803 error last week for two campaigns and our web dev team has not done any updates to trigger this. Any help on getting this fixed would be greatly appreciated! Paul
Getting Started | | paul_pm0 -
I haven't used Moz and you've been billing me. Please refund thanks
I signed on for a free trial and found out today that you've billed me in June and July. Check my history as this is only the second time i've logged in and it's just to request you refund.
Getting Started | | Completebanker0 -
Remove moz team conversation bubble
That little notification bubble on the bottom right corner of my account has finally gotten well beyond the point of irritation. Is there any way that I can permanently disable this?
Getting Started | | cslattery1 -
My website does not allow all crawler to crawl, Now my question is that whether i need to give permission to moz crawler if yes then whaat is moz bot name?
My website does not permit all crawler to crawl website. Whether ii need to give permission to moz bot to crawl website or not? If yes what is the moz bot name?
Getting Started | | irteam0 -
My campaign hasn't updated since wk of Sept 18-24
Even though it shows it should run weekly the campaign appears to be stuck. Also, it seems like campaign frequency should be a variable under campaign settings, but isn't. Is there a way to manually run the campaign to add the data?
Getting Started | | dwerkema0 -
Can't add a 2nd campaign o_O
Hi there, Here is the thing.. I have an e-commerce website selling in Canada and USA. I created 2 different directories to get my website translated in both English and French. My first campaign is basically the English version of my website: https://www.nwseatcovers.com/en. I've configured the campaign with G.A, Social Media, targeted keywords etc... Now I'd like to create a 2nd campaign targeting my French version: https://www.nwseatcovers.com/fr. The only problem here is that it won't let me go through the whole "Add a Campaign" process. I've been able to access the "BASICS" tab where you have to enter the company name, website link and campaign name. However it doesn't allow me to go to the next step. As soon as I press the "Next" button, here is the message I have: "We have already started building this campaign. If you entered the wrong URL and would like to track a different site, please create a new campaign." When I created my very first campaign, I didn't have to wait, the campaign was available almost immediately. Does this message mean that it requires couple of hours/days to create my 2nd campaign? Thank you for your help.
Getting Started | | MorganNw0 -
Moz Staff: History + Watch List
Hi All, I have been going crazy trying to find a thread I read last week ... I think!
Getting Started | | Mark_Ch
Several search attempts later, no closer to finding the thread in question. A genius moment or simple frustration got me thinking. How cool would it be to have the following features on MOZ Q&A Forum. Watch List
1] Check off any threads that you would like to monitor over time. Should you stumble upon a thread of value then simply add to watch list and view it's progress over time. No searching for the thread in question. History
2] Keep a history off all threads viewed over a period of time. Thanks Mark0 -
Moz Analytics - Custom Report Question
Hello Moz Forums! I'm having problems building custom reports for my clients. So, i've managed to put together a few reports and I've set these to be scheduled for weekly automated emailing! Now, here's the problem, before sending it to my clients, I was testing this by sending it to myself. This is what I receive: http://www.freelance-seo.co.uk/images/Moz.png I don't really want my clients to see 'By Moz!' everywhere when I send this out, is there a way to change this automated mail? Or a way to just just send the PDF without a link? Alternatively, have I just failed in using this product? Edit: Just to clarify! The 'simply change your report settings' option, just takes me to an option to edit the report title, not the email in any way.
Getting Started | | Paul_Tovey0