Seomoz Customer Service does anyone feel let down
-
I would like to know if anyone else feels let down by seomoz and their customer service. I will give you a couple of examples why i feel let down.
I contacted customer services over an issue a couple of weeks a go and never got an answer from them, and the second issue is the private question that you can ask. I asked many days ago and it was an important question and it has still not been answered.
I am just wondering what we are paying for by using this site and if other customers of this service feel let down like me.
-
Hi David,
I'm looking at your profile, and see you do have a paid account (you can't ask a question in Q&A without having a paid account or 500 MozPoints). Sending an email to help@moz.com or visiting the Help Contact page at http://moz.com/help/contact is the best way to get in touch with us.
Keri
-
can anyone help us... we found this post and here it is 2013 and We are having the same issue. We can't sign up. We sent in a response but still no response.
-
Always had a pretty prompt response from the mozzers. If I have a query I'd like a more immediate response, I usually give them a holler on twitter @seomoz
-
Hi Diane,
I haven't seen a response from you in this thread. Do you still need a hand, or is everything taken care of? Let us know so we can either look into it more, or mark this question as answered.
Thanks!
-
Hi Diane,
I checked with the help desk, and they looked at the questions associated with your profile email. There was a reply from the help team to your most recent question, but maybe you didn't receive that? If you can give us the ticket number you got with your initial request, we can look that up and get back to you. The email from the help desk would have zendesk in the domain, which might help with a search to see if that email got filtered somehow.
For questions, we did have a problem for about two days where people could submit both private and public questions and they wouldn't be displayed, even to staff. This happened at the same time as the new OpenSiteExplorer was released and MozCon started, so it took a little longer than usual to reply. I do see a question from two days ago that had a response written earlier this morning. If this is not the question you're referring to, please send me a private message and I'll investigate further. Private questions can take a few days for a response, and combined with the Q&A being down stuff did get a little slower. We're so sorry about that, and Associates are going to be working this weekend to help clear up the backlog.
Keri Morgret
SEOmoz Associate
-
I have been very happy up to today when I can't ask questions because you now need 500 moz points. I really enjoy the ability to ask questions to fellow experienced seo people. I had a genuine and good question on directories and paid links on directories I wanted to ask but couldn't as a result .
-
Diane
They are also in the middle of "Mozcon" which is a 3 day very long and intensive conference.
The only time I called customer service, my issue was literally resolved in under 90 seconds from the time I dialed. I even tweeted about it I was so impressed. So all positive here.
That makes me think, did you try sending a tweet to @seomoz or any of the employees?
-Dan
-
I called in one time because I had a problem and was instantly answered on the phone by staff and it was resolved. I also tweeted them about my Q&A questions not coming up and I got a response within a few hours.
I understand how you feel not getting responses back, but I think in general they're doing a good job.
-
I think that lots of people have given you very good and very generous advice here.
-
I personally have never had an issue with the customer support tickets, always quick and courtesy. As for the "private questions" i have found them to take a full week (7 days) until i get a first response. I'm not sure if they are taking that long to formulate the best response or if they are just that busy?
-
ok that may answer that question but what about responding to emails. I have had lots of friends of mine who work in the website industry who have been thinking about joining this company and also people at business groups have asked me about this company and have asked me to let them know how i feel it beneifts me. At the moment i have nothing positive to say about seomoz.
-
There has been an error with the Q&A system so hopefully they'll catch up on the backlog soon.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Site Not Indexing & SEOMoz Reporting ZERO On-Page Report Crawls
Any help on this would be MUCH appreciated. One of my sites, aironeairsolutionsinc.com, has recently been rebuilt and the pages tweaked for some basic optimization. Based on my experience, those tweaks (geared toward keywords with relatively low competition locally) usually bump my local sites up into the top 20 or 30 at worst. 3 weeks later, it seems my site is still not indexing with Google. In addition, I AM NOTICING THAT THE ON PAGE REPORTS IN SEO MOZ ARE NOT REGISTERING THAT ANY PAGES ARE BEING CRAWLED. Again, any help from Moz staff would be awesome! :} Thanks, Ricky
Moz Pro | | RickyShockley0 -
We're back. THANK YOU SEOMoz!
To all the Mozzers reading this, I joined SEOMoz in a panic when we were seeing the first hints of an impending ranking crisis for our company website in October, 2012. We tanked in late December for our most important keywords. Simply GONE. Holy C---! It was devastating to say the least. Thankfully, we have a lot of work due to current clients and referrals, but the phone got quiet. That's a deadly sound.15 years of comfort zone gone. I still don't know precisely why it happened, it may have been a number of factors. But I've learned a huge amount through this crisis and can honestly say that I'm glad it happened. How weird is that? But what other fire under my butt would have gained me so much curiosity, fascination, engagement and excitement with deepening my scant knowledge? A week ago, we got our first report showing us that we have now gotten back our positions on page 1 for the 10 keywords that matter. It's continuing to improve according to today's report. So now that I've gotten somewhere- and I am well aware that it may not stick and there is still more to do -it's time to shout out a great big "Thank You". Truly, I don't think I could have survived this situation without SEOMoz and all you wonderful Mozers answering my frantic questions and lending your expertise and support to my situation. It wasn't only my own questions and the responses to those that helped me through this. I have been essentially addicted to reading a vast majority of all the posted questions because it's so dang interesting. So I've been learning bucketfuls from other people's questions and responses. My own personal SEOMoz education. It's only just begun. What an incredible culture and community we have here. I feel I can say "we" now because I am beginning to feel a part of it. And I'm not going anywhere anytime soon. I love this place. Thank you!
Moz Pro | | gfiedel11 -
What's the future of SERP Tracking? And... Is SEOMoz's SERP Rank Tracking in compliance with Google Adwords API Terms of Service?
My question is: Is SEOMoz's SERP Rank Tracking in compliance with Google Adwords API Terms of Service? Background: The reason I ask is because Raven Tools is now removing their SERP Reporting tool because it uses scraped Google position data. So, it looks like SEO's will either have to find a new rank tracking tool or find new ways to traffic the effects that rankings have on a website traffic volumes. For instance, there is a way to get the position a search results was in Google when it was clicked. We could create a secondary profile in Google Analytics for each client and use a custom filter to record the position that the keywords was in when the search result was clicked ( http://www.seomoz.org/blog/show-keyword-position-using-filters-and-advanced-segments ) Or perhaps we'll have to use Google Webmaster Tools' SEO Report to get data somehow ( http://support.google.com/analytics/bin/answer.py?hl=en&answer=1308626 ) What are your thoughts on this? As you know, ranking data is still a great way to show clients if they are gaining or losing visibility in the search engines. It helps SEO's to report how effective their efforts have been. Because other ranking software companies uses Adwords API data to show the keyword search volume and advertiser competition of a keyword, they can not or eventually will not be able to use scraped ranking data any more. But, if another rank tracking tool out there doesn't need to be in compliance with the Adwords API TOS because they don't use that API to show search volume and advertiser competition, they can still technically provide their ranking data and not be violating any TOS, right? I'm just trying to understand the best way to continue reporting impact of organic keyword rankings on a website. Does the SEOMoz SERP Tracker comply with Adwords API? Is there another rank tracking tool out there that already is using Average Position data from the GWT SEO Report tool? Should we all just stop reporting rankings to clients altogether? Scott
Moz Pro | | OrionGroup2 -
Does SEOmoz give a way to know what link on what page produces the 404 errors that SEOmoz is telling me I have??
SEOmoz gives me a report of 404 errors on my site. Do they give a way to know from what link on what page produces the error?
Moz Pro | | MeridianGroup0 -
Why does it take so long for SeoMoz to update data?
I changed the Anchor Text of 4 40/100 MozRank sites 2 months ago, yet SeoMoz still shows the old Anchor text in the reports. Why is this taking so long? I also notice my inbound domains hasn't increased nor has my MozRank in 3-4 weeks. What's the turnaround?
Moz Pro | | sanchez19600 -
Why does SEOMoz crawler ignore robots.txt?
The SEOMoz crawler ignores robots.txt It also "indexes" pages marked as noindex. That means it is filling up the reports with things that don't matter. Is there any way to stop it doing that?
Moz Pro | | loopyal0 -
How do I add a second email to SEOmoz?
Is there a way to add a second email adress to my SEOmoz account, so that 2 people can get notifications from here?
Moz Pro | | wellbo0 -
How to Stop SEOMOZ from Crawling a Sub-domain without redoing the whole campaign?
I am using SEOMOZ for a client to track their website's performance and fix any errors and issues. A few weeks ago, they created a sub-domain (sub.example.com) to create a niche website for some of their specialized content. However, when SEOMOZ re-crawled the main domain (example.com), it also reported the errors for the subdomain. Is there any way to stop SEOMOZ from crawling the subdomain and only crawl the main domain? I know that can be done by starting a new campaign, but is there any way to work around an existing campaign? I'm asking because we would like to avoid the setting up the campaign again and losing the historical data as well. Any input would be greatly appreciated. Thanks!
Moz Pro | | TheNorthernOffice790