Seomoz Customer Service does anyone feel let down
-
I would like to know if anyone else feels let down by seomoz and their customer service. I will give you a couple of examples why i feel let down.
I contacted customer services over an issue a couple of weeks a go and never got an answer from them, and the second issue is the private question that you can ask. I asked many days ago and it was an important question and it has still not been answered.
I am just wondering what we are paying for by using this site and if other customers of this service feel let down like me.
-
Hi David,
I'm looking at your profile, and see you do have a paid account (you can't ask a question in Q&A without having a paid account or 500 MozPoints). Sending an email to help@moz.com or visiting the Help Contact page at http://moz.com/help/contact is the best way to get in touch with us.
Keri
-
can anyone help us... we found this post and here it is 2013 and We are having the same issue. We can't sign up. We sent in a response but still no response.
-
Always had a pretty prompt response from the mozzers. If I have a query I'd like a more immediate response, I usually give them a holler on twitter @seomoz
-
Hi Diane,
I haven't seen a response from you in this thread. Do you still need a hand, or is everything taken care of? Let us know so we can either look into it more, or mark this question as answered.
Thanks!
-
Hi Diane,
I checked with the help desk, and they looked at the questions associated with your profile email. There was a reply from the help team to your most recent question, but maybe you didn't receive that? If you can give us the ticket number you got with your initial request, we can look that up and get back to you. The email from the help desk would have zendesk in the domain, which might help with a search to see if that email got filtered somehow.
For questions, we did have a problem for about two days where people could submit both private and public questions and they wouldn't be displayed, even to staff. This happened at the same time as the new OpenSiteExplorer was released and MozCon started, so it took a little longer than usual to reply. I do see a question from two days ago that had a response written earlier this morning. If this is not the question you're referring to, please send me a private message and I'll investigate further. Private questions can take a few days for a response, and combined with the Q&A being down stuff did get a little slower. We're so sorry about that, and Associates are going to be working this weekend to help clear up the backlog.
Keri Morgret
SEOmoz Associate
-
I have been very happy up to today when I can't ask questions because you now need 500 moz points. I really enjoy the ability to ask questions to fellow experienced seo people. I had a genuine and good question on directories and paid links on directories I wanted to ask but couldn't as a result .
-
Diane
They are also in the middle of "Mozcon" which is a 3 day very long and intensive conference.
The only time I called customer service, my issue was literally resolved in under 90 seconds from the time I dialed. I even tweeted about it I was so impressed. So all positive here.
That makes me think, did you try sending a tweet to @seomoz or any of the employees?
-Dan
-
I called in one time because I had a problem and was instantly answered on the phone by staff and it was resolved. I also tweeted them about my Q&A questions not coming up and I got a response within a few hours.
I understand how you feel not getting responses back, but I think in general they're doing a good job.
-
I think that lots of people have given you very good and very generous advice here.
-
I personally have never had an issue with the customer support tickets, always quick and courtesy. As for the "private questions" i have found them to take a full week (7 days) until i get a first response. I'm not sure if they are taking that long to formulate the best response or if they are just that busy?
-
ok that may answer that question but what about responding to emails. I have had lots of friends of mine who work in the website industry who have been thinking about joining this company and also people at business groups have asked me about this company and have asked me to let them know how i feel it beneifts me. At the moment i have nothing positive to say about seomoz.
-
There has been an error with the Q&A system so hopefully they'll catch up on the backlog soon.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Video SERP and Seomoz ranking
It seems that my keywords that lead to videoresults in SERP, is not being ranked on Seomoz! How come when i rank #3 on a certain keyword with a videoresult Seomoz is displaying me as #15 (which is the second of my pages in SERP)? What is the reason for not counting the video-result in the ranking-tool?
Moz Pro | | alsvik0 -
SEOmoz crawler bug?
I just noticed that a few of my campaigns have number of pages crawled 1. Can someone tell me what this is.... from 5 campaigns 2 have only one pages crawled from which one is an online shop with over 2000 products 🙂
Moz Pro | | mosaicpro0 -
Can 2 people from our company use the SEOMoz toolbar?
Hello, I've got SEOMoz Pro Can 2 of us use the search toolbar at once, or do we need to pay twice? Thanks! Bob
Moz Pro | | BobGW0 -
How long after 301 redirect does seomoz toolbar take to update?
I 301 redirected a page to a new URL that is better optimized for my content. However as soon as I did this upon visiting the page, my browser's seomoz toolbar "page authority measurement had fallen to "1" it was previously in the 40's... Does anyone know how long it takes for the seomoz toolbar PA rank to refresh on a 301 redirect? I see where seomoz says the redirected page will retain between 90-99% off its link juice. I'm fine with losing a little if it would mean long term gains in terms of good on-page seo. Any ideas?
Moz Pro | | TrueResults0 -
Seomoz suggetions implemented but keyword rankings dropping.
We have been with SEOMOZ for just a couple of weeks now. We impemented all the recommendations made in page analysis and crawl errors but since making changes we have started to fall in ranking for these keywords. Should we undo all his work or sit it out. Why would our rankings fall if these changes are for the better ? Thanks
Moz Pro | | Yorkie0 -
SEOMoz SERP Overlay Vs. Opensite Explorer
This may be a simple answer, but when I search for a term and see a website on the SERP, the SEOMoz tool bar shows link data beneath the link. For this site in particular, it shows 300+ links for the root domain and for the page, it shows 8 links. When I put that website in opensite explorer, it shows the same data for the "Page" stats (8 links from 3 root domains), but nowhere can I find where the 315 links from 4 domains comes from. So my questions is why do those links show in the SERP overlay, but not in OSE? il5y9.png
Moz Pro | | GetFoundFirst0 -
How long does the seomoz crawl take?
It's been doing it's thing for over 48 hours now and Ive got less than 350 pages... is this norma? It's NOT the first crawl.
Moz Pro | | borderbound0 -
Can SEOMoz help in anyway to increase rankings of youtube videos?
I tried to create a campaign with youtube video or my youtube channel as my primarly URL. But the crawler crawled the entire youtube site, which is of no use to me.
Moz Pro | | chandrac0