When creating new users, they are not receiving an email to set up. Does anyone know if this is a fault or can advise me?
-
Just upgraded to full account so unlimited users can be created but they're simply not receiving the email to set it up.
-
Sorry for the trouble! Sometimes new account emails can get sorted into spam folders in your email program, so you may want the users to check there. If you're still unable to find the account setup emails, feel free to regenerate them by attempting the sign up again, or reach out to us at help@moz.com with the specific account emails and we can take a look. Thanks!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
I have been not using MOZ, my log in can give details,and i was charged for plan of 149$.please refund my money.never did used any tool,it s all inactive .
i have been not using MOZ, my log in can give details,and i was charged for plan of 149$.please refund my money.never did used any tool,it s all inactive .
Product Support | | rush70720 -
How can I get more than 300 keyword queries per month?
Hi, Currently using Moz Pro Standard, which limits me to 300 keywords queries per month. I'd like to run more queries than this, but don't see any option to add more. Do I need to upgrade to the Medium tier? Just to clarify, I'm _not _referring to tracked keyword rankings -- just queries run through the keyword explorer tool. Thanks!
Product Support | | TA_Marketing0 -
Cannot add new campaigns
http://analytics.moz.com/campaigns/new
Product Support | | kevinbp
I cannot add new campaigns. The bar just keeps loading and loading and stops there.0 -
Can't add "Custom links" in my Moz Profile
Hi, I was trying to add a custom link to my profile but I got an error message: "There was a problem saving your custom URLs" Can somebody look into it for me? Kind Regards
Product Support | | Laurensvda0 -
Is it possible to split a moz account. We have 5 sites and one has been sold to another company. Can I split that site onto its own new account?
Is it possible to split a moz account. We have 5 sites and one has been sold to another company. Can I split that site onto its own new account?
Product Support | | BuyandSell0
