Call forwarding phone number from a satellite location?
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Should I be cautious about using a local number that is forwarded on to my main office?
I have 2 "satellite" offices. 1 has an actual phone number and line that is active at the location, and the other has a "local" number that is forwarded.
The location with the actual phone number and line that is active at the location is performing much better, and I am trying to isolate the cause.
Ben
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Hi Ben,
Please let me know if you have any more questions or if I did not your and your satisfaction.
Respectfully,
Tom
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Hi Ben,
So, Google's guidelines state:
-Provide a phone number that connects to your individual business location as directly as possible.
-Use a local phone number instead of central, call center helpline number whenever possible.
Given this, sharing a phone number between locations should be avoided. A unique phone number for each location of a multi-location business should be considered a necessary investment. However, the implementation of this (or lack of it) may or may not be the cause of ranking problems. It would be a good idea to do a complete audit of the second location to document all of the factors that could be causing that business to rank lower than its competitors in its city of location.
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Is the forwarding number in your Google My Business listing?
Are the address real not shared & no P.O Boxes?
Do you do Face to Face business there?
https://ignitevisibility.com/twilio-studio-helps-businesses-connect-customers-no-coding-required/
"The location with the actual phone number and line that is active at the location is performing much better, and I am trying to isolate the cause."
Because most phone lines given by Comcast & the big ISP's are VOIP's I don't think is a VOIP problem I think Google sees your not in the location your forwarding from.
I use https://www.twilio.com/ for my companies phone numbers & so do many other companies
You need to show Google your in the "satellite offices" if the address is UPS office that's why also what size is the location it can be it's just smaller see your local ranking on https://moz.com/products/local
Use something like this if your locations rank the same? https://whitespark.ca/blog/call-tracking-numbers-google-business-whitespark-weekly/
Hope this helps,
Tom
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