Business has one toll free number, but multiple locations
-
Hello,
The business I work for has one toll free number (it's addiction treatment) but multiple locations. How do I handle NAP? Clients that want help call a toll free number and get recommended to specific locations.
Thanks!
-
Thanks for this- the problem is, admissions (which is where most new patients will be calling for help) is the toll free number. It is only through admissions, that what kind of center they should start with should be determined.
-
Hello There!
Thanks for asking a good question. The best practice for this is found in Google's guidelines, which state
-Provide a phone number that connects to your individual business location as directly as possible
- Use a local phone number instead of central, call center helpline number whenever possible.
So, it will be best if each of your facilities publishes its own, local number.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Google Business Listing Verification for Unmarked Facilities
We have been trying for over a year to get Google My Business listing verification on our facilities, which are separate from our company HQ. We have 31 facilities around the world that do not have business signs on them. We have tried sending postcards and are told that no one is receiving them. The folks who receive the mail are guards and it's tricky to ensure they field them. This has been an ongoing challenge as Google says that the alternate method requires a business sign located next to the building number, which we don't have. What do you recommend we do to get listed in GMB?
Local Listings | | EvoqueDCS0 -
Unlinking Google Local Listing from your GMB Account with other locations you have
I have listings that I need disconnected from my main Google My Business account. I can close, or remove which is similar as closing, but the goal is not to close the listings, just to remove the association to my google account, and im not transferring the listing as well. Anyone know how to accomplish this? Goal is to clean up old listings that are exist but I dont manage Thanks for all the help
Local Listings | | vmialik0 -
Getting your business name on a Google Map?
How do you get your business name to appear on Google Maps? See attachment. What's the process to get this to happen? I have a Google Local listing, but that doesn't seem to be enough. ZzFnwBj
Local Listings | | Gavin.Atkinson0 -
Please advise on GMB and citation building - 1 owner, 2 businesses, 1 address + 1 phone no.
Our client has an established driveways business, "A", that has been servicing higher end customers. This business has GMB and citations built. He has now started another driveways business, "B" that targets mid-class customers. This second business operates out of the same office with the same phone no. A Google rep has advised that the 2nd business will not be able to have a GMB of its own if it's operating out of the same address as the 1st business. How would you actually tackle citation building and creating a GMB for this second business?? Would appreciate any advice!!
Local Listings | | Gavo0 -
UK aggregators of local business data
Hi Guys, I have signed up for Moz Local and I am looking for UK aggregators of local business data to help build my search. Can anyone recommend a source?
Local Listings | | SEM_at_Lees0 -
I am looking for some Local authoritative websites and aggregators of local business data
Does anyone know where I can obtain a list of aggregators of local business data for the UK? I am also looking to understand the best way to find local authoritative websites that I could build backlinks with. Hope you can help. Many thanks Nick
Local Listings | | SEM_at_Lees0 -
Question about tools for closing a location and erasing it from existence.
I have a client that is a bank that is closing a location. I have worked with moves, but not full closes. Is there an easy tool or method in Moz Local to close a location everywhere?
Local Listings | | jeremyskillings0 -
What is the process to add multiple locations to our Google My Business Account?
We have a business that has expanded into multiple cities across Canada. What is the process to add these to our Google My Business account. Our existing locations business pages were set up by a previous SEO agency and now we are handling this in-house. I've tried to search step by step guides but was unable to find any solutions.
Local Listings | | Lorne_Marr0