Hi,
We were using them in the past especially for their organic rank checker. Even though it's not accurate , it gives you an idea for what keywords a site is ranking for. (You can use other tools to check the accurate ranks for those keywords)
The cancellation was pretty straight forward. We just sent an email and stopped getting billed the next month. We have since signed back with them. Did you try reaching out to them at this # on the link below?