A website that will not load on a particular computer? Help Me Please!
-
We took on a new client about two weeks ago, took them off a proprietary CMS, placed them on a WordPress site, optimized the site, etc. and were finishing up small details three days ago. My PC in my personal office all of a sudden would not load the site from a Google search, from a direct url, etc.
Our office was using a D-Link wireless router but my PC is hardwired in the office. I cranked up my MacBook Pro with solid state drive (6 months old), got on wireless, and....site would not load. PC's and Macs in offices around me would all load the site.A search online brought up a fix for the PC and tried it - did not work, had lead dev try it - did not work, called a server side friend and he had never heard of such a thing. Every fix revolved around changing IP addresses, etc. I uninstalled my antivirus programs on my PC, installed every update that was outstanding, there was no new software installed on either box prior to problem.
Can you help??? Is there any chance someone not associated with us and just looking for my client or someone entering a direct url could experience?
-
Yes, Woj, we were able to get it from other PC's in the office. But good way to check, thanks.
-
Can you get to it using a proxy service like proxify.com?
-
Ok will be working till late so let us know how you go.
-
Thanks Alan,
Will try that when I go into office in an hour or so. -
Think it is around proxy srvr / DNS setting Steve. Tried changing based on a fix for XP but to no avail.
Mac is working from out of office and will recheck in an hour or so at office. (OMG, working on Sat again).
Thanks for help.
-
Thanks EGOL, did both and no good. Completely uninstalled AVG. Disabled windows firewall. Still no good. Only thing online is fix for Windows (I use XP pro on that mach.) and even that did not work. ???
-
Disable firewall or antivirus for a moment and try visiting the site. My firewall blocks a couple of sites or makes them perform poorly.
-
Rob, you will need to do the NSlookup on the PC with the problem.
It may be that other un-affected machines got dns cached, and will eventualy have same problem.
-
Thanks Doug, I will check with Lead Dev as I know he worked on it for about 30 minutes in the command window.
We changed IP addresses, etc. to no avail.
-
Did you try nslookup as Doug suggested? from pc
-
Will PM the URL to you Alan. thx
-
Different computers on the same network / IP segment not loading the site could be a Proxy server OR DNS Setting.
I'm on Mac so that's what I know about.
What are your Mac network settings?
Do you get an IP address?
Can you load other websites from the same virtual hosting server?
Can you load the website via the IP address?
Whats the URL of the website?
Steve
-
Are other sites loading normally?
Can you resolve the host name from a command window on the PC:
nslookup {hostname}
If you can't resolve the hostname then it's probably a DNS issue. (you could try adding an entry to your hosts file and see if that gets around the problem?)
-
When you say does not load what does happen?
can you PM a url to me?Can it be loaded from outside office?
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Large Domain Authority Drop - Please Help
Hey there all, We are having the toughest time trying to figure out why our domain authority went from 12 to 3 with a search visibility score of literally zero. Back in Feb when the D.A.'s were all updated, we went down while all our competitors went up. We've been stuck at 3 for a few months and we can't understand why and aren't sure if we are dealing with a penalty of sorts. www.skycraftstudios.com is our site. We have a total of 60 some odd links in Search Console (some are garbage that we have disavowed, others are quality) but none of them are getting picked up in the newer MoZ index. We have added a few quality links lately, and even sped up our site quite a bit in conjunction with standard best practice optimizations, and even added an SSL cert, yet we stuck at a terrible D.A. of 3 and aren't even able to get into the top 10 pages of our main targeted term which seems incredibly odd to us. The site has been up for almost 2 years. Could this be simply a matter of not enough quality inbound links from the index? Any insight here would be appreciated.
Technical SEO | | SkycraftNate1 -
Mobile website indexing
Hi we have a mobile version of our website at mobile.gardening-services-edinburgh.com its been live for 5, maybe 6 months, it has its own mobile-sitemap.xml have tried submitting this sitemap to google and for some reason it does not index these pages any ideas, most welcome
Technical SEO | | McSEO0 -
How to get only the most needed css for faster loading?
I have been using the Firefox duster app to clean up my css so only the page rendering css is loaded when my page is loaded. But it doesn't seem to be working now. Does anyone know of another tool that will do this for me?
Technical SEO | | RoxBrock0 -
301 redirect + new website copy
Hi There, We are currently redeveloping our website and we're rewriting and optimising our many of our service pages. I think I may already know the answer but should we apply 301 redirects from our old services pages to the new versions? The content subject matter will be the same on the new versions, they will just be completely reworded. I would be interested to hear your views. Thanks, Stu
Technical SEO | | Stuart260 -
Help with 301 redirect code
Hi, I can't work out how to make this one work and would apreciate if someone could help.
Technical SEO | | Paul_MC
i have a series of folders from a old site that are in the structure:
/c/123456/bags.html (the "123456" changes and is any series of 6 digit numbers), and the "bags.html" changes depending on the product.
I need that to be 301 redirected to the following format:
/default/bags/bags.html0 -
SEO Yoast Help Needed
Anyone familar with SEO Yoast and interested in being hired to check out my settings for SEO. Thinking about 30 minute screen sharing session an helping me figure out what I am am doing wrong? Just cleaned up duplicates because of tags and now I see the images are getting duplicated as well as some of the titles. So new to Wordpress here I shine. Message me if you can help. Much Appreciated!!
Technical SEO | | Force70 -
Website IP Location
My main target audience is in the UK, but my website's IP is in the United States. Would it be worthwhile to change the IP to a UK address? How would I go about that? Thanks!
Technical SEO | | theLotter0 -
301 Redirect NOT Working as Expected - HELP!
Hi! I just launched our newly coded site and just realized the installed 301 is NOT working. The URL string is the same EXCEPT for the removal of /shop/. Here is the code in .htaccess: ############################################ enable rewrites Options +FollowSymLinks RewriteEngine on #RedirectMatch 301 ^/shop?/$ http://hiphound.com/ RedirectMatch 301 ^/shop?/$ http://hiphound.com ########################################### When I go to Google and click on an old link I get a 404. No bueno!! Here is an example: http://hiphound.com/shop/rubit-dog-tag-clip I thought (and was told) that the installed 301 would send this page to: http://hiphound.com/rubit-dog-tag-clip It's not. Please HELP!! 🙂 What am I doing wrong??? Lynn
Technical SEO | | hiphound0