Google+ Is this listing Claimed or Not?
-
I'm working on a dentist website. I logged in using their gmail account. I then searched for the practice name with the city and state then found their listing. I clicked on the link that has the Google reviews and it brought me to their Google+ page.
If I click on Manage this page, it takes me to my client Google places dashboard page where I can edit some information.... even though I am having a hard time uploading images. Getting a "Cannot upload images at this time" Error
The weird thing is that if I hit the browser back button and then Manage this page again, it takes me to the page where I can claim the business.
I click on the blue link that says "If you own this place, claim it and edit it directly", I get a message that says "You may only access listings that you own. If you created this listing with a different Google Account, please log into that account and try again. If you've deleted this listing, you may create it again in Google Places
Any clues on what is going on? Please see images attached.
-
Hi Bob,
I honestly think you will be best off posting the full scenario in the Google And Your Business Forum in case any bugs are involved. In the meantime, here are some resources that might help:
http://marketing-blog.catalystemarketing.com/missing-google-places-google-local-images.html
http://productforums.google.com/forum/#!msg/business/FcPdPDzbMbk/xJWAFVeRJrkJ
The Local Search Forum article is especially good, but I've included the others in case they have some info in them you haven't seen before.
-
Just to clarify I am using my clients email and password to access their Google Places account. I use a second computer for this because I hate logging out of my own gmail account on my main machine cause it closes my email and all my Google Docs that I have open.
The Google Places aspect of things seems to be working fine, except for the fact I can't upload photos. I am choosing a photo from my computer. Still getting "We were unable to store this image. I searched the web for this error and seems that others were getting this message too from time to time. I have been unable to upload photos for 3 days now. The next goal was to try to see if I can upload photos into Google+ but this is where the confusion begins
This brings me to the Google+ page issue. So I figured out that when I log in as my client and end up at the Gmail screen, I click the +You in the Google menu and it takes me to a page that says Join Google+ by creating your public profile. So apparently, there is no Google+ page under my clients login and password.
What I don't understand is that when I search for my client by name, city and state in Google, I see their listing in the SERP and I see they have 5 reviews. When I click where it says "5 Google Reviews, it goes to a page that looks like a Google+ page. And this is the imaged that I attached on my original post. When I click "Manage this page" it takes me to the Google places Dashboard (My clients, not mine)
If I click the back button on the browser and then click "Edit business details" instead of "Manage this page" it goes to the screen that has a link that says, "If you own this place, claim it and edit it directly" When I do this, a sceen comes up and says "This Listing is Unavailable" and that someone else may own it.
On one hand, it looks like the Google+ page has not been claimed, but on the other hand, it looks like it has cause Google says "This Listing is Unavailable"
-
Visit http://www.google.com/placesforbusiness on the client's login. You'll probably see the listing on the Control Panel.
The issue with the images is just a bug when you select "Upload from website" rather than upload them from your computer. Download the images and upload them.
But then when you've confirmed you own the site, setup a Google+ Local account. http://www.google.com/local/add - it'll ask you for a phone number, the info from your Places listing should pop up. Select it. Don't create a new listing. If it doesn't come up, stop now.
In a convoluted way, this will eventually give you a Google Places listing with Google+ functionality.
-
Bob,
When you say "...If I click on Manage this page, it takes me to my client Google places dashboard page where I can edit some information.... "
I assume you are editing info within that Google+ account. I also assume when you say it opens "my client Google places" you are talking about the one where YOU have put in all of your clients to manage?
If you logged in as them through their Gmail account and are able to edit, I don't see how your client page would be up??? But, that said, it appears that when you use the back button you are somehow leaving their account which you logged in for and Google is picking up the cookie for your other accounts.
The Google+ account in screen shot is a verified account with Google. What you could try is a different computer without any cookies from your agency.
Best,
-
In order to make changes to a Places listing you need to be the verified owner. Under places.google.com you should see the listing (if it is not verfied, then it will show this as well).
I have had similar issues - multiple duplicate listings and incorrect information and I was not able to resolve the issue via Google online tools (such as http://support.google.com/places/bin/answer.py?hl=en&answer=177852) and had to resort to my GA account manager to get it resolved.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Google Analytics is telling me to Vote Trump - What is going on over there?
An Australian start up we act for has Vote Trump appearing in Google Analytics. Is that happening for anyone else. It is very strange. 43rvF
Social Media | | ClaytonJ1 -
Google Plus Company Page Verification
Hi How do you test successful G+ company page/publisher integration/verification if using the less technical methods such as linking between the Home page and the G+ company page instead of adding code to the head section? Since i take it the google structured data testing tool cant work in these cases since no code on the head section ! Is it best to add the code anyway ? I note my clients still not achieving a knowledge graph card/section in the search results for a branded search but i have heard that doesnt come until you have at least hundreds of followers and/or G+ interactions. All Best
Social Media | | Dan-Lawrence
Dan0 -
Google Plus Co Page Verification Process page saying no longer accepting request
Hi Does anyone know why Google is no longer accepting verification request fro G+ co pages ? cheers dan
Social Media | | Dan-Lawrence0 -
Google+ for Business
Google+ has thrown a bit of a monkey wrench into my SEO plans. Over the last few weeks, Google+ listings started showing up in the SERPs for my money keywords. The good news is that once we launch our new site, we have a good chance of getting into the Google+ 7 packs. The bad news is that SEO on a national level just got tougher with the local Google+ listings crowding natural listings down the page. Questions: 1. How does Google+ determine who goes into the 7 pack?
Social Media | | CsmBill
2. Is there always a 7 Pack? Can there only be a 4 pack?
3. I see Google+ listings for companies that don't have a Google+ page. How is that possible?
4. Through my keyword research, I have about 20 keywords that are triggering Google+ listings in the SERPs. Some SERPs are only showing 2-4 G+ listings. Is it safe to assume that this is because no one has put those keywords in their Google+ description, and hasn't optimized for those words on their site?0 -
Merging Google+ Pages and Google+ Local - how?
A client is one brand with several locations. Previously, we had created a Google+ Page for each location - now we're finding out that we should have created only one brand page with a Local page for each location. Two questions: Is this correct? Do we create a brand PAGE, with separate LOCAL profiles for each address If yes, is there a way to merge the work that we have already done on the pages to the Local profiles? We don't want to lose the followers and updates that we've made to these pages. Thanks for the help!
Social Media | | RachelEm0 -
Personal & Business Google+ Pages - which gives SEO juice?
Hi i set up a personal Google+ page and added a business page for my website www.over50choices.co.uk. The business page is linked to my site, but my personal profile "James Price" has the authorship and my blog, youtube, twitter accounts for over50choices linked to it - do i need to link all these accounts to my Google+ business page to get maximum SEO juice or will my personal page get picked up? Do i need to transfer all the social accounts to my business profille - help!? Thanks James
Social Media | | AshShep11 -
Possible to get information about Facebook Likes, Google+ and Tweets via API
As subject reads - I wonder if it possible to get the information about Facebook Likes, Google+´s and Tweets by using your API? It would help a lot.
Social Media | | SEOmannen0 -
Google Places Pages and social icons
I have a business that works in many cities across Texas. Our home base is in Austin and i have a Google Places page set up for Austin. I have a page dedicated to each major city in Texas talking about clients we've worked with in each city, etc.. I am placing social icons on each page and Google Places is one of the Icons and i was concerned that if Google sees a link to our Austin places page on our Houston page that the Houston page might be considered less relevant for a Houston search being as Google takes note of addresses on pages to consider relevance. Will my page suffer in the serps if i link to our Austin local page on our other city pages in the google places icon? Second question: What are the best social icons to put on my web pages for the best traffic? Take care,
Social Media | | Ron10
Ron0