Google+ Is this listing Claimed or Not?
-
I'm working on a dentist website. I logged in using their gmail account. I then searched for the practice name with the city and state then found their listing. I clicked on the link that has the Google reviews and it brought me to their Google+ page.
If I click on Manage this page, it takes me to my client Google places dashboard page where I can edit some information.... even though I am having a hard time uploading images. Getting a "Cannot upload images at this time" Error
The weird thing is that if I hit the browser back button and then Manage this page again, it takes me to the page where I can claim the business.
I click on the blue link that says "If you own this place, claim it and edit it directly", I get a message that says "You may only access listings that you own. If you created this listing with a different Google Account, please log into that account and try again. If you've deleted this listing, you may create it again in Google Places
Any clues on what is going on? Please see images attached.
-
Hi Bob,
I honestly think you will be best off posting the full scenario in the Google And Your Business Forum in case any bugs are involved. In the meantime, here are some resources that might help:
http://marketing-blog.catalystemarketing.com/missing-google-places-google-local-images.html
http://productforums.google.com/forum/#!msg/business/FcPdPDzbMbk/xJWAFVeRJrkJ
The Local Search Forum article is especially good, but I've included the others in case they have some info in them you haven't seen before.
-
Just to clarify I am using my clients email and password to access their Google Places account. I use a second computer for this because I hate logging out of my own gmail account on my main machine cause it closes my email and all my Google Docs that I have open.
The Google Places aspect of things seems to be working fine, except for the fact I can't upload photos. I am choosing a photo from my computer. Still getting "We were unable to store this image. I searched the web for this error and seems that others were getting this message too from time to time. I have been unable to upload photos for 3 days now. The next goal was to try to see if I can upload photos into Google+ but this is where the confusion begins
This brings me to the Google+ page issue. So I figured out that when I log in as my client and end up at the Gmail screen, I click the +You in the Google menu and it takes me to a page that says Join Google+ by creating your public profile. So apparently, there is no Google+ page under my clients login and password.
What I don't understand is that when I search for my client by name, city and state in Google, I see their listing in the SERP and I see they have 5 reviews. When I click where it says "5 Google Reviews, it goes to a page that looks like a Google+ page. And this is the imaged that I attached on my original post. When I click "Manage this page" it takes me to the Google places Dashboard (My clients, not mine)
If I click the back button on the browser and then click "Edit business details" instead of "Manage this page" it goes to the screen that has a link that says, "If you own this place, claim it and edit it directly" When I do this, a sceen comes up and says "This Listing is Unavailable" and that someone else may own it.
On one hand, it looks like the Google+ page has not been claimed, but on the other hand, it looks like it has cause Google says "This Listing is Unavailable"
-
Visit http://www.google.com/placesforbusiness on the client's login. You'll probably see the listing on the Control Panel.
The issue with the images is just a bug when you select "Upload from website" rather than upload them from your computer. Download the images and upload them.
But then when you've confirmed you own the site, setup a Google+ Local account. http://www.google.com/local/add - it'll ask you for a phone number, the info from your Places listing should pop up. Select it. Don't create a new listing. If it doesn't come up, stop now.
In a convoluted way, this will eventually give you a Google Places listing with Google+ functionality.
-
Bob,
When you say "...If I click on Manage this page, it takes me to my client Google places dashboard page where I can edit some information.... "
I assume you are editing info within that Google+ account. I also assume when you say it opens "my client Google places" you are talking about the one where YOU have put in all of your clients to manage?
If you logged in as them through their Gmail account and are able to edit, I don't see how your client page would be up??? But, that said, it appears that when you use the back button you are somehow leaving their account which you logged in for and Google is picking up the cookie for your other accounts.
The Google+ account in screen shot is a verified account with Google. What you could try is a different computer without any cookies from your agency.
Best,
-
In order to make changes to a Places listing you need to be the verified owner. Under places.google.com you should see the listing (if it is not verfied, then it will show this as well).
I have had similar issues - multiple duplicate listings and incorrect information and I was not able to resolve the issue via Google online tools (such as http://support.google.com/places/bin/answer.py?hl=en&answer=177852) and had to resort to my GA account manager to get it resolved.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Should UK websites expect any benefit from using Google+?
In several places, Google+ is talked about as something that should be used to help improve the SEO of websites and to engage better with audiences. The problem I am having with this is that these sources are usually from America, and that people I've spoken to in the UK don't even know Google+ exists. So what I'd like to know, does Google+ give any sort of benefit to UK businesses in terms of SEO, even though it seems it's a platform used mostly in the USA?
Social Media | | mickburkesnr0 -
How about the new Google Plus cover images?
I logged into several accounts this morning and have noticed Google Plus has changed their cover images/layout... again! When I edit the cover image, it only allows me to pick the old ratios. What do you think? Here to stay? Was there an announcement or anything about this?
Social Media | | AvalancheSearch0 -
2013 - Google Places/Business to Google Plus Local
Hi, Much of the reading I've done has suggested that existing Google Places/Business Page (with "About" and "Photos" on top) will be automagically "upgraded" to Google Plus Local pages (with "About" and "Photos" and "Reviews" and all the other Google Plus items). However, is there a way to force an upgrade? I have a Google Places/Business Page and when I go to "manage page" it basically wants me to create a separate Google + Page for the Business. Is this the correct thing to do? Do I need to create a Google + Page for the company first, and then try to merge the Places listing with the new Google + Page for the business? Thank your for helping me clear this up!
Social Media | | Titan5520 -
Can Google index content from within Facebook apps? (photos, events, custom app, etc.)
Hi guys, I've Googled the heck out of this query and I seem to run into very top level answers (and I do apologize if my ignorance is to blame), but is Google able to index content from within Facebook applications such as Photos, Events, and possibly a custom app? If Google is able to better index both Javascript and AJAX, I would assume that the simple answer would be "yes", but since many of these applications don't provide outbound links, tracking traffic and conducting follow up experiments appears to be quite difficult. Since many of us use Facebook as a destination, if we take the time to optimize deeper content by adding detailed captions in pictures or unique descriptions for events, how can we determine that 1. the content is being crawled by search engines and 2. how is that content crawled and disseminated for user consumption on search engines? I appreciate your time and thank you for your insights.
Social Media | | millennium-marketing
-Vero T.0 -
Google Places - Local Biz Listing
I have an online only website (no brick and mortar storefront). I heard somewhere that if I create a Google Local Places account, this is not good for online shops. Something to do with it taking the place of my website's SERP ranking. Is this true? Are there any downsides to it? I know I would need to hide the location so people don't come to my house.
Social Media | | ChrisTS0 -
Google Auth and brands/individuals problem
So you can auth pages with personal google+ profiles - and its being suggested by some that this could now help rankings if that person has lots of people in their circles. So what about brand/companies content? why cant they auth the content with their Google+ profile to get the content ranking better. It doesn't seem right an individual blogger can do this but a company cannot who has written lots of guides. An example is a holiday company has written some awesome content on resorts around the World - how to use the auth for that content to rank higher? - currently only possible to link up an individual as writing the content not the brand/company itself. Any suggestions on this much appreciated. I do not want to lose any gain there might be from this new bonus given from Google.
Social Media | | pauledwards0 -
Google + 1
1. does anyone know if these have a huge seo impact and if it is worth the effort to get these. 2. if you had to choose only one to focus on would you pick fb, twitter, or +1.
Social Media | | shiftins0 -
Does a 301 redirect pass along Google +1's from the old url to the new one?
When I 301 redirect a page that has content that has been +1'ed by our visitors, I would assume that Google would handle a +1 the same as a link and pass this authority along to the new url. Has anyone had any experience or heard directly from Google confirming this behavior?
Social Media | | Eventful0