Moz email is freezing Microsoft Outlook
-
When I try and open an email message from a Moz Q&A response, it hangs Microsoft Outlook for more than 30 seconds. Is anyone else having this problem?
-
WooHoo!!!!
8D
Q&A mail received and read in 1 beautiful second!
Cookies are on me at Mozcon!
Thanks Mozzers.
Sha
-
Thanks, Keri. I opened the automated email to your post and it did not hang Outlook.
-
We're deploying a fix for this today. Thanks for your patience everyone!
-
CAN YOU PLEASE FIX THIS ALREADY!!! I NEVER EVER USE ALL CAPS, BUT THIS IS RIDICULOUS. CAN YOU PLEASE JUST SEND US OLD FASHIONED TEXT EMAIL UNTIL YOU FIGURE OUT HOW TO FIX THIS?
-
What's even worse: if you start Outlook and if the last e-mail to come in before the last time you closed Outlook was a MOZ Q&A one, it already freezes at startup.
I'll have to disable email notifications for now, since they ruin my productivity.
-
I don't know what Moz has in the automated email responses that is causing Outlook to freeze for more than a minute, but Moz needs to contact Microsoft. This is a serious defect in Outlook. Can you imagine if someone discovers this defect and starts blasting large amounts of email to unsuspecting users? What a waste of time that would be.
I am using Outlook 2013 on Windows 7 Pro.
Best,
Christopher -
Hi Peter,
I don't really see how this can be related to images as I have always had outlook set up not to download images.
After your response that it was related to images I edited the settings to ensure that there is absolutely no way outlook will ever try to download images, but emails from the blogs and Q&A still freeze Outlook for between 1 and 2 minutes before they resolve to show the actual text of the message...it is as if the actual text of the post itself is being called and queued.
As mentioned by Christopher above the problem does not occur with ranking reports, new crawl notifications, the Moz Top 10, Monthly Newsletter or general email from Mozzers.
At this point I can do nothing but avoid allowing those emails to open and can't even delete them without the same issue unless I am lucky enough to have them sandwiched between two other emails that I want to delete
I know it probably seems like a trivial issue if it isn't happening to everyone, but honestly, for those of us who are fairly active on the blogs and in Q&A, 1 - 2 minutes of having your mail program disabled for every email that comes from there gets out of control very quickly!
I'm sure I'm not alone when I say, Please HELP!
Sha
P.S. A heartfelt apology to all of you who just had your mailbox freeze up again because I added this post
hugs
-
Any word on when this will be solved? I've added Moz to the trusted senders list, so it auto-loads all images.
-
Hi guys!
Thanks for all the heads up we have so far regarding this. It looks like the Q&A emails has an image on their outlook tries to pull from our servers, that process can cause outlook to appear frozen/crash if your version of the outlook is queueing the the server (AWS) for the image. Currently you could work around that by turning off images in your settings in outlook. You can check out this thread on MS' support hub about blocking pictures on outlook: http://office.microsoft.com/en-us/outlook-help/turn-off-blocking-automatic-picture-downloads-HP007310739.aspx
Hope that helps, I have created a ticket for you on our end, so I look forward to talking to you!
Best,
Peter
Moz Help Team. -
Thanks to everyone for your patience while the Help Team looks into this issue!
-
We are also getting it for responses to questions!
-
Thanks, Sha. It does not happen with other automated email from Moz such as ranking reports. It's only the email from the Q&A responses.
Best,
Christopher -
Hi Christopher,
Yes, I'm having the same issue with emailed comments from the blog.
Three guesses as to what might be causing it:
- Images
- javascript objects
- the email tracking software being used
The best thing to do is go to the Help hub and lodge a ticket with as much explanatory detail as you can give. I know Mozzers are already working on it, but the more specific information they have, the easier it will be to fix it.
In the meantime, I hope it helps to know you're definitely not alone
Sha
-
not really must be your Outlook problem!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Unsolved Does Moz Pro include Moz Local
My client has bought about six Moz Local accounts and are pleased with results. We have not yet used your Moz Pro program. The client might be interested in switching to the Moz Pro if those Moz Local accounts can be included into it. Please let me know as soon as possible. Thanks!
Moz Pro | | gallowaywebteam0 -
Why does Moz show 302s that I previously resolved?
So Moz was flagging thousands of 302 errors in the Redirect Issues section. It was due to the URL extensions containing /directory/currency/switch/currency/ I added this to my Robots.txt file as I don't want these indexed. I marked the 302 errors as fixed and after the next crawl they came back and I now get the message: One or more previously fixed issues continue to persist. We have found one or more issues that were marked as fixed previously in the last crawl. Do I just ignore the errors or is there something wrong that I may be doing? Any help would be much appreciated. Thank you.
Moz Pro | | lbagley0 -
Screaming frog, Xenu, Moz giving wrong results
Hello guys and gals, This is a very odd one, I've a client's website and most of the crawlers I'm using are giving me weird/ wrong results. For now lets focus on screaming frog, when I crawl the site it will list e.g. meta titles as missing (not all of them though), however going into the site the title is not missing, and Google seems to be indexing the site fine. The robots.txt are not affecting the site (I've also tried changing the user agent). The other odd thing is SF gives a 200 code but as a status tells me "connection refused" even though it's giving me data. I'm unable to share the clients site, has any one else seen this very odd issue? And solutions for it? Many thanks in advanced for any help,
Moz Pro | | GPainter0 -
We need your expertise! Do you have a tool hack or trick you use with Moz Pro?
Hey friends! We're looking for any tricks and tips you have for other people using Pro. Everyone has their own way of doing things. We'd love to see if you have any hacks you've created. You can send over just a screenshot, or a blog post, or anything you've got! Here are a couple examples: [blog post] Did you know you can use OSE's anchor text export to see if you are getting setup for a penguin penalty? This is a blog post about it: http://moz.com/academy/google-penguin-and-you [screenshot] Did you know you can get all your keyword ranking historical data by clicking this one little button? http://i.imgur.com/l4KxqBt.jpg Do you have anything you'd like to add? We're hoping to help spread these to others to help people utilize the tools to their potential. Thanks!
Moz Pro | | jennita2 -
Does Moz recognize rel next prev tags? Magento question
Howdy Mozzers! We are running a store in magento where we have many products in each category. Hence view all for category pages is not an option. We have applied rel next prev tags to our paginated pages in the following manner Example for page 2 in a category: The issue we are facing is that Moz suggests www.domain.com/category and www.domain.com/category?p=1 as duplicates, even though rel next prev tags are implemented. 1. Does nel next prev consolidate link juice?
Moz Pro | | MozAddict
2. Does Moz recognize the tags?
3. Will this work for us or should we implement canonical tags as well?0 -
Why is Moz Reporting as Duplicate Page Titles?
Our most recent MOZ crawl campaign is reporting 931 duplicate page title errors, most of which are "Product Review" pages like the following. Although there is only one review on this page, http://www.audiobooksonline.com/Cell_Stephen_King_unabridged_compact_discs.html, MOZ is reporting 15 duplicate page title, four of which I present below. http://www.audiobooksonline.com/reviews/review.php/full/0743554337/0/name/desc
Moz Pro | | lbohen
http://www.audiobooksonline.com/reviews/review.php/full/0743554337/0/rating/asc
http://www.audiobooksonline.com/reviews/review.php/full/0743554337/0/rating/desc
http://www.audiobooksonline.com/reviews/review.php/full/0743554337/0/state/asc Why is MOZ reporting these "pages" as duplicate page title errors? Are these errors hurting our SEO? How to fix?0 -
Following moz guideliness complety, will it certainly improve keyword rankings, domain authority
Hi! G’day to you. I am Naresh from Dotline Infotech. I’d like to take up couple of concerns to be clarified for my better understanding on Moz tool. Indeed, Moz is a nice SEO tool that helps in improving Search engine optimization comprehensive process. We are moz pro member since a year. Moz has equally bifurcated every SEO activity and rate it according to its own benchmark. I intend to ask a series of concerns; Q1. Moz has page grading system A to F. According to Moz guidelines, if the keywords on the page gets repeated minimum 4 times, Moz consider it as ‘A’ grading (one of Moz metric to evaluating the page). Whereas, Google indicates repetition of same keywords time and again is treated as keyword stuffing. According to me, if keywords are already within the content one or two time and furnishing relevant information, why keywords re-occurrence to be 4 time. Does the repetition of same keywords 4 times will lead to give more valuable information? Just a request to let me share why we should unnecessarily repeat keywords? Q2. As per Google guidelines, only 3 keywords can be placed in title tag and also advisable to use only one h1 tag instead of multiple. Among 3 keywords in title tag, only one main keyword can be used in H1 tag. Moz gives much weight age to that particular keyword placed in H1 tag but rest two keywords does not get any importance. I just like to know if we use three H1 tags within page, will it increase the page grading or not. Q3. Does Moz tool have its own index data or refer to Google’s ones? Q4. Following the Moz guidelines completely, will it be 100% sure all our keyword rankings, page authority, domain authority certainly be improved. Looking forward to hear you soon. Thanks
Moz Pro | | dotlineseo0 -
Sub-accounts on Moz
Can you create sub-user accounts on Moz?... Ones which provide limited access to certain users like use of the tools or access to view rankings in a campaign without being able to edit anything??
Moz Pro | | Qology1