Moz email is freezing Microsoft Outlook
-
When I try and open an email message from a Moz Q&A response, it hangs Microsoft Outlook for more than 30 seconds. Is anyone else having this problem?
-
WooHoo!!!!
8D
Q&A mail received and read in 1 beautiful second!
Cookies are on me at Mozcon!
Thanks Mozzers.
Sha
-
Thanks, Keri. I opened the automated email to your post and it did not hang Outlook.
-
We're deploying a fix for this today. Thanks for your patience everyone!
-
CAN YOU PLEASE FIX THIS ALREADY!!! I NEVER EVER USE ALL CAPS, BUT THIS IS RIDICULOUS. CAN YOU PLEASE JUST SEND US OLD FASHIONED TEXT EMAIL UNTIL YOU FIGURE OUT HOW TO FIX THIS?
-
What's even worse: if you start Outlook and if the last e-mail to come in before the last time you closed Outlook was a MOZ Q&A one, it already freezes at startup.
I'll have to disable email notifications for now, since they ruin my productivity.
-
I don't know what Moz has in the automated email responses that is causing Outlook to freeze for more than a minute, but Moz needs to contact Microsoft. This is a serious defect in Outlook. Can you imagine if someone discovers this defect and starts blasting large amounts of email to unsuspecting users? What a waste of time that would be.
I am using Outlook 2013 on Windows 7 Pro.
Best,
Christopher -
Hi Peter,
I don't really see how this can be related to images as I have always had outlook set up not to download images.
After your response that it was related to images I edited the settings to ensure that there is absolutely no way outlook will ever try to download images, but emails from the blogs and Q&A still freeze Outlook for between 1 and 2 minutes before they resolve to show the actual text of the message...it is as if the actual text of the post itself is being called and queued.
As mentioned by Christopher above the problem does not occur with ranking reports, new crawl notifications, the Moz Top 10, Monthly Newsletter or general email from Mozzers.
At this point I can do nothing but avoid allowing those emails to open and can't even delete them without the same issue unless I am lucky enough to have them sandwiched between two other emails that I want to delete
I know it probably seems like a trivial issue if it isn't happening to everyone, but honestly, for those of us who are fairly active on the blogs and in Q&A, 1 - 2 minutes of having your mail program disabled for every email that comes from there gets out of control very quickly!
I'm sure I'm not alone when I say, Please HELP!
Sha
P.S. A heartfelt apology to all of you who just had your mailbox freeze up again because I added this post hugs
-
Any word on when this will be solved? I've added Moz to the trusted senders list, so it auto-loads all images.
-
Hi guys!
Thanks for all the heads up we have so far regarding this. It looks like the Q&A emails has an image on their outlook tries to pull from our servers, that process can cause outlook to appear frozen/crash if your version of the outlook is queueing the the server (AWS) for the image. Currently you could work around that by turning off images in your settings in outlook. You can check out this thread on MS' support hub about blocking pictures on outlook: http://office.microsoft.com/en-us/outlook-help/turn-off-blocking-automatic-picture-downloads-HP007310739.aspx
Hope that helps, I have created a ticket for you on our end, so I look forward to talking to you!
Best,
Peter
Moz Help Team. -
Thanks to everyone for your patience while the Help Team looks into this issue!
-
We are also getting it for responses to questions!
-
Thanks, Sha. It does not happen with other automated email from Moz such as ranking reports. It's only the email from the Q&A responses.
Best,
Christopher -
Hi Christopher,
Yes, I'm having the same issue with emailed comments from the blog.
Three guesses as to what might be causing it:
- Images
- javascript objects
- the email tracking software being used
The best thing to do is go to the Help hub and lodge a ticket with as much explanatory detail as you can give. I know Mozzers are already working on it, but the more specific information they have, the easier it will be to fix it.
In the meantime, I hope it helps to know you're definitely not alone
Sha
-
not really must be your Outlook problem!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Unsolved Why doesn't moz notify me of missing image alt tags
We had a client come to us and let us know another vendor had notified them that many of the images on their site are missing alt tags / text. I know this was a big deal back in the day, but I haven't heard much about it lately. I am assuming if it doesn't even show up in the Moz site crawl, it must not be a big deal any more, but I would love to have more info about how important image alt tags are and if they are important, why Moz does not report them.
Moz Pro | | CaliberMG1 -
Moz Spam Percentage Level Towards Google Penalty
At what percentage of Moz spam level can a website gets google penalty? My website: www.247naijabuzz.com on Moz Analysis is showing Moz Spam as high as 8% with DR 15... Can this get me penalized by Google.
Moz Pro | | 247naijabuzz10 -
My website was at the top of Google search for some years... suddenly I almost can't reach first page! Moz ranks my website better than the competitors... what might be going one? Could anybody help me out? Thanks!
Hello Guys! My website was at the top of Google search for some years... suddenly I almost can't reach first page! Moz ranks my website better than the competitors... what might be going one? Could anybody help me out? Moz rank us grade A... the competitors B or C .. I think we have better back links than they do... Would you need any kind of data or report to help me here? Thanks!
Moz Pro | | wesleyms0 -
HTTPS Move and Moz Campaign
We moved our site over to HTTPS this week and I was wondering if I need to create a new Moz campaign? I'm aware you can't change a website address in an existing Moz campaign, however the website listed in the current campaign contains no http//www. and seems to only be entered as example.com. Anyone have a suggestion for this?
Moz Pro | | ilewis0 -
MOZ Toolbar 3.0: Can't Find the Meta Description On My Page, Why?
Hey, The new MOZ toolbar is unable to identify the meta description on any of the pages for my doman www.1099pro.com. Is there any reason that someone can see why that would be? The tag should be correct on all pages. Thanks! -Mike
Moz Pro | | Stew2220 -
Wild Fluctuations With Yahoo/Bing Moz Report
Whenever I get my weekly custom report, I usually see steady but moderate gains in Google or slight drops 1 to 3 spots. But, with Yahoo/Bing it's just crazy. +25 here, -47 here, etc, etc. Also, we even have keywords that we rank in the top 3 on with google, but not the top 50 with Bing or Yahoo. Not sure how that's possible. Nor do I understand how if Bing powers Yahoo, how we can have reports that show a dramatic increase (or decline) in Bing, but the opposite in Yahoo. Granted, not all the rankings are like that for Bing and Yahoo, but there are so many discrepancies, I'm starting to wonder if it's a software problem or something. Does this happen to anyone else? Thanks, Ruben
Moz Pro | | KempRugeLawGroup0 -
First Campaign: No email when each step is completed?
I joined SEOMoz 6 days ago and set up my first campaign straight away. On my Campaign Overview, it says: "Here's what you can expect over the coming days (we'll send you an email when each step is completed". But I've not received an email saying that any of the steps are completed, so I haven't really used any of the tools yet as I wanted to wait until I had something to work with 🙂 Since it's almost been 7 days (will be 7 tomorrow), do I assume that most if not all of the stages have now been completed and I can get started? Thanks, Iain.
Moz Pro | | iainmoran0 -
Why cant I hook up facebook to SEO Moz Campaign Tool?
Greetings from the digital epicentre otherwise known as Wetherby Uk 😉 I want to track sentiments ie mentions, slurs fliratations of a brand on Facebook. So to start out with I thought 'Id hook up SEO moz social tracking service as illustrated here: http://i216.photobucket.com/albums/cc53/zymurgy_bucket/cant-add-facebook-url.jpg But whilst i could add my twitter account I caount not add my favebook page:http://www.facebook.com/david.honan.98I added david.honan.98 in the url box and a number of other versions but none successfully hooked up. Am enetering the wrong url or is SEO moz socail media facebook plugin jinxed? Thanks in advance, David
Moz Pro | | Nightwing0