It appears there's a problem with our connection to your Google Analytics account. Please go to your Settings page to update your connection.

[x3oadmin]

I keep getting this error though I have confirmed I have the correct information.  Any recommendations?

[gabrielsales]

No luck, Joel.  I sent an email to help@moz.com. No response yet.

[JoelDay]

Hey Glen,

Your situation may actually be different than what was impacting Michael's account.

One thing you can try off the bat is to disconnect and reconnect your GA account to make sure Google is authenticating the token. We pull all the historical data from Google so you won't lose any information doing this.

If that does not resolve the error go ahead and send a support email into help@moz.com with your account email and we'll take a look at it.

Cheers,
Joel.

[gabrielsales]

I tried following these directions for my account as well and I continue to get this error.  Any feedback on what may be the issue?

Thanks!

[ChiarynMiranda]

Hi Michael,

Thanks for writing in and sorry for the confusion. Unfortunately, there is an issue with your brand rules that is causing the connection to Google Analytics to fail. You currently aren't tracking any keywords that match your brand rules, so the request to pull data for those rules fails and, after a number of failures, the connection to GA also fails. You can correct this issue by adding the brand rules as keywords and reconnecting your GA account. We will then pull in all of the historical data for the Analytics account and you should no longer see the error message on your campaign.

I hope this helps. Please let me know if you have any other questions.

Chiaryn