It appears there's a problem with our connection to your Google Analytics account. Please go to your Settings page to update your connection.
-
I keep getting this error though I have confirmed I have the correct information. Any recommendations?
-
No luck, Joel. I sent an email to help@moz.com. No response yet.
-
Hey Glen,
Your situation may actually be different than what was impacting Michael's account.
One thing you can try off the bat is to disconnect and reconnect your GA account to make sure Google is authenticating the token. We pull all the historical data from Google so you won't lose any information doing this.
If that does not resolve the error go ahead and send a support email into help@moz.com with your account email and we'll take a look at it.
Cheers,
Joel. -
I tried following these directions for my account as well and I continue to get this error. Any feedback on what may be the issue?
Thanks!
-
Hi Michael,
Thanks for writing in and sorry for the confusion. Unfortunately, there is an issue with your brand rules that is causing the connection to Google Analytics to fail. You currently aren't tracking any keywords that match your brand rules, so the request to pull data for those rules fails and, after a number of failures, the connection to GA also fails. You can correct this issue by adding the brand rules as keywords and reconnecting your GA account. We will then pull in all of the historical data for the Analytics account and you should no longer see the error message on your campaign.
I hope this helps. Please let me know if you have any other questions.
Chiaryn
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Blocking Standard pages with Robots.txt (t&c's, shipping policy, pricing & privacy policies etc)
Hi I've just had best practice site migration completed for my old e-commerce store into a Shopify environment and I see in GSC that it's reporting my standard pages as blocked by robots.txt, such as these below examples. Surely I don't want these blocked ? is that likely due to my migrators or s defaults setting with Shopify does anyone know? : t&c's shipping policy pricing policy privacy policy etc So in summary: Shall I unblock these? What caused it Shopify default settings or more likely my migration team? All Best Dan
Reporting & Analytics | | Dan-Lawrence0 -
Query on Not Set In Product List Performance in Google Analytics
Hi All, I have query for given below screenshot-1. What is Not Set here? For column no. 2 only purchase and revenue showing other column blank why? I have properly implemented enhance ecommerce via tag manager. And my product list impression, clicks all working fine for all categories now I don't know from where I am getting Not set - Please check screenshot-2. So what is Not set here? Thanks! QcBGT OCrEp
Reporting & Analytics | | Arnold30 -
Recover/Claim Ownership of a Google Analytics Account in easy steps
Hi All, I just found this useful article on Recover/Claim Ownership of a Google Analytics Account , I've seen same question asked by website owners, webmasters very frequently in many forums so I decided to share the article. **No affiliation, sponsorship, nor any partnerships with ohow.co Thanks
Reporting & Analytics | | Alick3000 -
Referral Data Q's
1. We recently ran a promotion on both FB and Reddit, which is https, linking to our non-https site. We utilized UTM links to our landing page. Our GA campaign data returned extremely low hits in comparison to what we actually received (and recorded via FB/Reddit dashboard). Obviously our Direct traffic spiked during these times, caused by a secure to nonsecure referral, I'm sure. I'm also noticing a spike in referral traffic from lm.facebook.com that correlates to the ad times. Does this mean Facebook's link shim is stripping away my UTM data? My question is why we receive SOME properly UTM-tagged referral traffic in our campaigns? What's allowing some of it to go through? 2. I've tagged our email signature links with UTM as well, hoping to clean up some of our Direct traffic. I understand that external clients like Outlook and Thunderbird likely won't pass referral data, but do hosted clients like Gmail, Yahoo, and such? And if so, would the https to http difference obstruct this again? I'd love some insight onto these questions, especially if I'm off the mark with a few of my assumptions there.
Reporting & Analytics | | kirmeliux0 -
How to track affiliate ads on Google analytics
Hi Im new google analytics user, I would like to track affiliates ads (banner flow -javascript) on my website. How to set up goals to track affiliate ads? thanks.
Reporting & Analytics | | info_tipovanie-stavkovanie.com0 -
Google referral drop after setting preferred domain
Hey all, After doing a lot of research, and verifying here in the forum, I set our site's preferred domain on monday. We had no preferred domain set for years, but we were already redirecting the non www site to the www one. So, it was evidently an oversight. The day after I set the preferred domain (Jan 29) our google referral traffic hit an all time low. Any other thoughts on the cause? Any ideas on why setting a preferred domain would be a bad idea? Our site is www.mnn.com. Thanks!! Lisa
Reporting & Analytics | | Aggie0 -
X2 Google Analytics affect page rank ?
Hi there, If you had 2 Google Analytics Accounts one to the main site and another to the blog, could this affect the page position in Google? We've suddenly noticed a drop in our KWs and it was shortly after we added another Google Analytics Account. The blog has 68% Bounce rate and the main site has always been about 48%. Any help would be much appreciated. Many thanks Paul
Reporting & Analytics | | webdesigncwd0 -
Google Analytics: how many visits from country Google domains?
Hello, I manage a site with visitors from many different countries. With Google Analytics, it is normal to see the number of visitors from each search engine. However, I would like to identify the number of visitors from each Google-search contry domain. How many visitors from Google.com? How many from Google.co.uk. And from Google.co.zm? And so on. Anybody knows if this is possible and if yes, how can it be done? Thank you in advance, Dario
Reporting & Analytics | | Darioz0