MOZ is having a redirect loop issue?
-
Hey guys,
Is anyone else having an issue with this? I leave MOZ analytics open all day and it times out after a while. When you refresh your page when it has timed out, it goes into a redirect loop. It also doesnt let you log back in before you first log out (even though your session has already timed out). Not the greatest UX and I thought I should see if anyone else is having the same issue.
Let me know your thoughts!
-
Hello Josh, thanks for the heads up! our engineering team is aware of this inconvenience and we plan on addressing this in our next updates. I completely agree and also find this frustrating. A lot of members have expressed this and we are confident that this will be fixed soon.
-
when this happens try appending /logout to the end of the moz URL -(i.e. http://moz.com/logout) this should help you to reload the main page again and then you can login as usual
-
Yea, it is happening site-wide, even when I went to post this thread, I needed to log out on the MOZ home page, then log back in, then return to this page. When I pressed the login button, it just refreshed the page.
-
This has been happening to me as well.
Another issue on top of that one that I've noticed, I log in, leave the site, I'm still logged, but when I go to access Q&A I'm logged out. I actually have to log out and then log back in to access my profile in the Q&A section.
-
Done
-
Hi Josh and Justin,
Please email our Help Team about this at help@moz.com. They will then be able to look into what's going on with your individual situations and resolve this as quickly as possible. I am so sorry about this, ya'll, and really appreciate your patience. Hang in there!
Christy
-
Sorry Josh, I don't have an answer for you, but this does happen to me as well. Can be a little frustrating!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Emails from Moz display incorrect report information
Hey, I have noticed that for the last 3 weeks or so the emails from Moz have been displaying incorrect information. The results it shows in the email seem to be from previous crawls. For example The previous week a sitemap that didn't update that caused 400+ pages to appear as 404's. This wasn't reported in the email and it stated there were only 2 errors on the site. (Of which we knew about anyway and choose to ignore). Thankfully i checked the crawl report anyway out of habit and saw the onsite report to show 400+ crawl errors. I went on to fix these errors. This week, the crawl report showed 400+ crawl errors, I immediately logged on to the website to check the campaign to find there are only the 2 expected crawl errors. It is almost as if the info from the campaign is being pulled and emailed to me seconds before it is updated from the crawl info. I am finding this to be the case in both the keyword and crawl errors email reports.
Product Support | | ATP0 -
Moz Analytics - Barely working, zero quality control
Two major issues with Moz Analytics - we've reached out to the help team on this multiple times and I've seen no clear answers from their team. Anyone hear anything on this or find a solution? Weekly Automatic Reporting: This has been sending between four and six "weekly" reports to my clients. This has impacted over 30 clients. Many of them contain blank or incomplete data. Sometimes, it'll take over 24 hours before a completed report gets sent after the first incomplete one. Addition of Keywords: The "Add & Manage Keywords" feature has been down for at least 24 hours at this time. Any campaign that I attempt to add keywords to refreshes the page without adding keywords. It appears that the href is set to "" and whatever code that is required to execute the addition of the keywords into the database is not being fired.
Product Support | | RangeMarketing0 -
Is Google Analytics Connection with Moz broken?
Hi, I keep on getting this error on my moz campaigns "Our connection to your Google Analytics account was lost. Don't worry, you won't lose any data. Please reauthorize now." Everyday i click the reauthorize now and make sure everything is sync properly, but I keep on getting the same error everyday, is there something wrong with GA connection with Moz? I really need urgent help with this problem as I have more than 15 campaigns on moz and this tool is very important for my reporting. Thanks
Product Support | | Josh.B0 -
Moz Pro Free trial
Hi i got a coupon code from a hosting company for Moz seo 4 month free trial however after registering and entering my information i was charged 99$ even though it said todays charge = $ 0 i would like a refund as it doens't seem to a be a free trial
Product Support | | zemosdesign0 -
Latest Moz reports (pro) not including competitive link analysis
Hi Pls advise when these have been regenerated once fixed or will they just be emailed out automatically ? My clients all after their New Year monthly & quarterly reports hence this info is needed urgently, pls advise ? Also when will reports start showing social data in the reports and also when will the data that currently shows on the dash start to be accurate ? (or are you leaving this 'as is' on pro since your migrating to Moz analytics ?) Many Thanks Dan
Product Support | | Dan-Lawrence0 -
Google Analytics Connection Issue with Moz Analytics
Hello Every time I go into a new page on Moz Analytics I get an error message asking me to reauthorise the Google analytics profile:- Our connection to your Google Analytics account was lost. Don't worry, you won't lose any data. Please reauthorize now. This doesn't happen in the old version. Is this a known issue?
Product Support | | peeveezee0 -
The Moz website is acting all freaky...
It keeps loggng me out, not showing my campaigns, and generally being weird. Is anybody else experienceing this?
Product Support | | GregB1230 -
Moz crawls
Hi all! I'm running two separate campaign crawls at the moment that I'm having a few issues with. The first is http://www.muchbetteradventures.com/. I'm tracking this at root to try an pick any problems with a previous version of the site, which is on the v1.muchbetteradventures subdomain. However, I'm only seeing 100 or so pages as being crawled in Moz, compared to thousands in Google. There's no access blocked alerts in Moz either. The second is http://www.sothebys.com/. I started this crawl at root a few days ago and no pages at all have been processed. Very odd! Any advice would be much appreciated.
Product Support | | neooptic0