MOZ is having a redirect loop issue?

[JoshGaskin]

Hey guys,

Is anyone else having an issue with this? I leave MOZ analytics open all day and it times out after a while. When you refresh your page when it has timed out, it goes into a redirect loop. It also doesnt let you log back in before you first log out (even though your session has already timed out). Not the greatest UX and I thought I should see if anyone else is having the same issue.

Let me know your thoughts!

[Abe_Schmidt]

Hello Josh, thanks for the heads up! our engineering team is aware of this inconvenience and we plan on addressing this in our next updates. I completely agree and also find this frustrating. A lot of members have expressed this and we are confident that this will be fixed soon.

[DHS_SH]

when this happens try appending /logout to the end of the moz URL -(i.e. http://moz.com/logout) this should help you to reload the main page again and then you can login as usual

[JoshGaskin]

Yea, it is happening site-wide, even when I went to post this thread, I needed to log out on the MOZ home page, then log back in, then return to this page. When I pressed the login button, it just refreshed the page.

[bcglf]

This has been happening to me as well.

Another issue on top of that one that I've noticed, I log in, leave the site, I'm still logged, but when I go to access Q&A I'm logged out. I actually have to log out and then log back in to access my profile in the Q&A section.

[JoshGaskin]

Done

[Christy-Correll]

Hi Josh and Justin,

Please email our Help Team about this at help@moz.com. They will then be able to look into what's going on with your individual situations and resolve this as quickly as possible. I am so sorry about this, ya'll, and really appreciate your patience. Hang in there!

Christy

[JustinBDGTL]

Sorry Josh, I don't have an answer for you, but this does happen to me as well. Can be a little frustrating!