Getting Google To Correct Your Citation
-
Over the last few months, I have done everything other than drive out to California and bring google flowers to get them to edit the stupid zipcode for our downtown Tampa office. Does anyone have any experience getting these types of situations corrected? I'm at a total loss, and I do not know what else I can do.
Extremely frustrated...but always grateful,
Ruben
-
Ugh... Yeah just log into your Google acct and go to that link I sent and have them call you. They called me right away when I went that route.
-
So I called that number, pressed 5 and all it does is tell me to visit their website...
-
Awesome, I'll try both. Thanks again!
-
Boom! Found it. It wasn't a phone number. It's a link they sent me and on the top right corner you will see "Contact Us". Make sure you are logged in otherwise I don't think you will see the "Contact us" option.
https://support.google.com/business/?rd=1#topic=4539639
Click that and you should be good to go!
Good luck! -
No problem at all!
Believe it or not, I did get through. Although, there is another way of contacting them if I recall correctly. I am digging through my call logs to find you the number. Once I find it I will shoot it over to you.
-
You actually got through with this number....that's amazing. I was on hold for so long I gave up. Alright, I'll try it again. I guess it must not be an elaborate tease just to annoy me.
Thanks Bryan!
-
Absolutely!
I called the number listed on the page listed below and pressed the 5 key to get technical help. I was then transferred to the appropriate department after I explained my issue.
+1 650-253-0000
http://www.google.com/contact/
Keep me posted on any progress you make. I just checked and it appears that our clients listing is back showing Wake Forrest again. Looks like I will be calling in again as well. But this seems to be quite a hampster wheel. Good luck!!
-
Thanks Bryan. Do you mind sharing with me what number you called? I've never been able to get through to Google. I did talk to someone about this, but they called me, and I foolishly neglected to write down the number...though I doubt it would have been returnable anyway. Either or, I'd really appreciate it.
-
Hey Ruben!
We have a client out of North Carolina with the exact same issue. The are located in Raleigh (with a Raleigh zip) but Google is pulling their city & zip as Wake Forrest (with a Wake Forrest zip which is about an hour away from their location). Not good for their customers or their business. I called and spoke with a rep over at Google and they told me we need to get this corrected with the US Post Office first. Once that was done, I was able to call them back and have them verify. Sure enough, the clients listing was updated.
Problem is, after about 3 weeks, Google reverted it back to the Wake Forrest info. UGHHHHH!!!I called again and they were puzzled as to why. They manually changed it back and all has been fine (for now). I monitor it frequently but to answer your question, I don't think they are monitoring it as closely as we would all hope.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
GOOGLE SERP HELP
hey guys - a new member here, and huge issue i can't seem to wrap my head around where i could really use yalls help! I oversee about a couple firemen in my local neighborhood - however the issue lies in this: Lets say theres 50 firmen total if i look up lets say his name is 'john james fireman' on google then him and his GMB appears - great awesome, right?
Local Listings | | Johndavisx
Well then, if I search a second employee lets say her name is jill jansen and i look up 'Jill Jansen fireman' what happens is that john james GMB appears when i search her name then lets say i search another employee - calling him "jake bo" - if i look up "jake bo fireman" john james GMB STILL shows up - even though no where are there names related THEN the confusing part is that he only appears for select employees, not all of them. I don't know if this a metatagging issue, i went through his content seo and nothing seems to trigger it, so im at a loss - Any help would be greatly appreciated1 -
Fighting spam on Google Maps
"Suggest an edit" on Google Maps works occasionally and so does Google's Redressal Form. Sending a DM to @GoogleMyBiz on Twitter does too. But it seems like the vast majority of spammy businesses that I report, go unnoticed by Google. I'd really appreciate hearing from some other SEOs on how they remove crap from the map, with better results. Thanks.
Local Listings | | Jason_Taylor0 -
Is Local Search Data Included in Google Search Console?
Is local search data Included in Google Search Console? Or is it only in Google My Business? I'm having a hard time distinguishing what exactly is included in Google Search Console's reporting.
Local Listings | | DigitalMarketingSEO1 -
Why are my citations not showing up?
We're managing a website for a client and decided to use Yext to build citations. We've gone through and manually verified that they are live. Moz Local cannot find this website or the citations, nor could Ahrefs, or Majestic. Google has indexed 154 pages of the website, Bing has indexed 10. This dealer has two websites (I know that's a faux pas, it's by client request), so that they can "test" our website before giving up their old one. They're tied to the same NAP, but have different web addresses. We got permission to claim the listings for the website we sent live and put them up about two months ago. I can't figure out for the life of me why none of my tools will verify the existence of this website and the citations. I checked for a no index and no follow command in the HTML (which shouldn't be a problem because Google has indexed the site) and it was clean. The only thing I can think of is that the old site is getting credit for the citations even though we've listed a different website address. Can anyone verify this?
Local Listings | | jtaylormoon0 -
Google Local Storefront or Google Service Area?
We have been seeing some strange things happen in Google local after the most recent update. We used to show up in the maps all the time and have made no major edits or changes to the profile. Now when we search for our services, we show up high in the organic results, and not at all in maps (local listings). We have our profile setup as a service area since we do meet with people and provide services at their location, but also have checked the option that we also serve people at our address. I am wondering if the recent update favors actual storefronts when people are searching for services. Any ideas? Technically all the actual work is provided at our location, and the service we provide at the service area locations is based upon consultations. If we switched it to an actual storefront listing could that possibly help? Our profile is fairly strong, and has reviews, long history of posts, etc. What gives Google?
Local Listings | | David-Kley1 -
How to get Google to choose office location pages and not the homepage. Tips and Suggestions?
Hello Mozzers The issue I have is a client with a number of office locations (six) across the south of England and they want each to rank well for each location + the qualifier solicitors. IE Brighton Solicitors. Work has been undertaken on the office location pages to include the services offered from each location, full postcodes and phone numbers. These location pages are linked to from the footer of the website so have good internal links. The site has a DA of 49 and the office location pages have a PA of 33. Google in its wisdom keeps ranking the home pages for the searches. The result is that the site ranks well in one location (London) but poorly in all the majority of others (2nd,3rd and 4th page). Were it does pick up/choose the location page the rankings are better than the homepage. The other locations are less competitive than London according to the Keyword difficulty tool. Any tips on to suggest to Google that it should rank the office location pages and not the homepage for each location? Thanks in advance 🙂
Local Listings | | highwayfive1 -
Can we use different names in Google places for each location of a business?
I have a client who has several locations for their business. The company and the original location have one name - let's call it "National Clinic". Then, they have a series of urgent care clinics, named with the structure "National Clinic Urgent Care: Main St." and "National Clinic Urgent Care: Central Plaza". The When I'm creating my directory listings, for the urgent care locations, which option would you use for the name? a) National Clinic
Local Listings | | irapasternack
b) National Clinic Urgent Care
c) National Clinic Urgent Care: Main St.0 -
Google+ Local Address not changing
Just changed a Google+ Local address, however realise that its not changing. Does it usually take time for a Google+ address to change once submitted? Would like to know the process here so that this address can change so as to ensure NAP consistency.
Local Listings | | Gavo0