Getting Google To Correct Your Citation
-
Over the last few months, I have done everything other than drive out to California and bring google flowers to get them to edit the stupid zipcode for our downtown Tampa office. Does anyone have any experience getting these types of situations corrected? I'm at a total loss, and I do not know what else I can do.
Extremely frustrated...but always grateful,
Ruben
-
Ugh... Yeah just log into your Google acct and go to that link I sent and have them call you. They called me right away when I went that route.
-
So I called that number, pressed 5 and all it does is tell me to visit their website...
-
Awesome, I'll try both. Thanks again!
-
Boom! Found it. It wasn't a phone number. It's a link they sent me and on the top right corner you will see "Contact Us". Make sure you are logged in otherwise I don't think you will see the "Contact us" option.
https://support.google.com/business/?rd=1#topic=4539639
Click that and you should be good to go!
Good luck! -
No problem at all!
Believe it or not, I did get through. Although, there is another way of contacting them if I recall correctly. I am digging through my call logs to find you the number. Once I find it I will shoot it over to you.
-
You actually got through with this number....that's amazing. I was on hold for so long I gave up. Alright, I'll try it again. I guess it must not be an elaborate tease just to annoy me.
Thanks Bryan!
-
Absolutely!
I called the number listed on the page listed below and pressed the 5 key to get technical help. I was then transferred to the appropriate department after I explained my issue.
+1 650-253-0000
http://www.google.com/contact/
Keep me posted on any progress you make. I just checked and it appears that our clients listing is back showing Wake Forrest again. Looks like I will be calling in again as well. But this seems to be quite a hampster wheel. Good luck!!
-
Thanks Bryan. Do you mind sharing with me what number you called? I've never been able to get through to Google. I did talk to someone about this, but they called me, and I foolishly neglected to write down the number...though I doubt it would have been returnable anyway. Either or, I'd really appreciate it.
-
Hey Ruben!
We have a client out of North Carolina with the exact same issue. The are located in Raleigh (with a Raleigh zip) but Google is pulling their city & zip as Wake Forrest (with a Wake Forrest zip which is about an hour away from their location). Not good for their customers or their business. I called and spoke with a rep over at Google and they told me we need to get this corrected with the US Post Office first. Once that was done, I was able to call them back and have them verify. Sure enough, the clients listing was updated.
Problem is, after about 3 weeks, Google reverted it back to the Wake Forrest info. UGHHHHH!!!I called again and they were puzzled as to why. They manually changed it back and all has been fine (for now). I monitor it frequently but to answer your question, I don't think they are monitoring it as closely as we would all hope.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Should Medical Practices Build Citations For Each Practitioner?
I'm working with a medical practice that has 6 doctors in a single office location. We already have GMB pages for the practice as a whole as well as each practitioner. Should multi-practitioner businesses like medical practices build citations for each practitioner as well? For instance, should each doctor have a listing on YellowPages, Localeze, etc?
Local Listings | | formandfunctionagency1 -
Google My Business Multiple Listing
Can a specialist doctor who operates out of several locations have multiple GMB listings? She operates under her company brand name if that makes a difference. Thank you community!
Local Listings | | Crystal.w0 -
Can you use Google Posts to make updates about emergency closures?
A client of mine asked about the new Google Posts feature that can be used via GMB. The question is can you use Google posts to give updates to visitors about emergency closures?
Local Listings | | BigChad20 -
Google Knowledge Graph Missing Telephone Information/Multiple Locations
Does anyone have experience correcting the Google branded knowledge graph for a local listing? We have an issue with the knowledge graph not displaying telephone numbers on a clients local knowledge graph panel in the SERPs (for desktop searches). We manage over 1,500 local listings for the same company and the majority of those listings display telephone numbers on the right hand side of the branded knowledge graph panel. However, a handful do not display a telephone number. If you click through the map section of the knowledge graph panel, into the Google Maps/Google My Business page the numbers are listed, they are just not showing up on the knowledge graph panel in the SERPs. The local numbers are listed on the Google My Business page. Does anyone have any experience with this and can recommend what other items we should check for that could help get the numbers to show up on the on the knowledge graph panel in the SERPs? Thanks for the help!
Local Listings | | lunavista-comm
0 -
Community Discussion: Did Your Google Listing Suddenly Disappear?
There is nothing quite so alarming as seeing your business suddenly vanish from the Google local packs/local finder. We got first wind of this when Moz community member CalicoKitty2000 posted that their fishing charter business in Florida had abruptly stopped showing after enjoying historical high local rankings for a very long time. Their company is Sea Leveler Sport Fishing Charters. Their organic rankings were still a-okay, and as I was digging around trying to rule out common problems like guideline violations, malware, penalties, I was lucky enough to come across a totally separate discussion of the same startling phenomenon at Linda Buquet's Local Search Forum. To observe this phenomenon for yourself, look up 'fishing charters cape canaveral'. In the local pack, click the 'more places' link to get to the local finder. Observe what is in the local finder view, including the fact that only one business is located at 505 Glen Cheek Dr. Then, zoom in on the map, and you will see CalicoKitty2000's company, Sea Leveler Sport Fishing Charters, magically reappear in the results. You will ALSO notice that something like 8 other businesses, in addition to Sea Leveler, located at 505 Glen Cheek Dr., are also suddenly present in the local finder at that zoomed-in view. What appears to be happening here is that Google has made a change in which they will only show a single business at a given address within the same category. This is a major, major change that poses a very obvious problem for businesses like legal firms and medical practitioners who share the same building and category. Coworking spaces hosting a variety of same-specialty tech startups also come to mind. Joy Hawkins (one of the smartest Local SEOs I know), posits this in addition to the shared building/shared category factors influencing this change: "I believe Google is A/B testing at the moment which explains the crazy fluctuation we're still seeing daily on trackers like Algoroo" Joy says she's planning to write an article about this soon, so be on the lookout for that if this has affected your business. In the meantime, I have two thoughts: This filter is so unfriendly to so many businesses, I would not be surprised to see it go away. However, it never hurts to create buzz/raise awareness. If you've been affected, you might want to post your example in Google's forum with a plea to Google to treat you more fairly. I would argue that it is NOT creating a good user experience for people seeking a doctor, a chiropractor or a fishing charter in a specific neighborhood to be shown only partial, single results. I know I'd rather know that there are 7-8 choices of fishing charters conveniently located in a building on a marina. After all, if one charter is all booked up for the day, I'd like to know that other companies are there to serve me, wouldn't you? I'd say this apparent filter makes results less relevant than more relevant. I find it particularly weird that our example business, Sea Leveler, is being filtered out given how far ahead of most competitors they are in terms of review count. Wouldn't you want to see the most-reviewed business first? Hopefully, this filter is just a test, but for the sake of damage control in the meantime, this might be a good time to invest in some Adwords to replace your missing rankings (hey, Google, I hope this isn't your diabolical idea behind the change, a-hem!). If you've been affected, please, study your SERPs and share with our community any clues you are seeing. We can all help one another survive Google's curve balls better when we share. I would love to hear of anything you are observing about this, and am particularly interested to know if you are seeing a rotation of businesses ranking at different times of day. For example, if Businesses A, B and C are all at 123 Main Street, is only business A ranking all the time at the non-zoomed level, or at some point in a given day, are B or C being given preferential treatment? Please, share your findings!
Local Listings | | MiriamEllis4 -
Google My Business
I have a quick question about Google my Business listing. If moving a business to a new location, would all you need to do is edit the listing with the new NAP? The business is verified. Would I need to do anything else? Thanks for your help.
Local Listings | | Kdruckenbrod0 -
Google my business
Hi, I have implemented the code [https://plus.google.com/+Thezenagency](<a href=)" rel="publisher"> on my website. I have also linked my google+ page which shows a tick with the words "verified local business" next to my logo and name. The problem is however i still do not have the box appear on the right hand side of a branded web search with my location, picture, reviews etc. Is there another step which needs to be completed? This was a couple of weeks ago it was done. Thanks in advance
Local Listings | | TheZenAgency0 -
Heads up on new Google Local Guidelines
Good Morning All! I'm starting this thread just as a heads-up to all of the super folks in our community who live and breathe Local that Google has just launched one of the bigger overhauls of their quality guidelines that I've seen in some time. I want to be sure no one in our community misses this. Check out: https://support.google.com/business/answer/3038177?hl=en Not only has the title and style of the page undergone a revamp, but don't miss these changes: Google abandons the use of descriptors. Now you see 'em, now you don't. I have to say, I knew from day one that these were not going to last and thought they were a terrible feature for maintaining NAP consistency. Significant tweaks to Google's explanation of choosing categories, including requiring the use of unique categories for different departments. I thought this was interesting because category differentiation has long been a Local SEO tip for reducing the risk of merging. Now, this practice is a guideline. New guidelines for naming practice/practitioner listings ...and a whole lot more! Mike Blumenthal has posted a good little post on the guideline update here: http://blumenthals.com/blog/2014/12/01/google-rolls-out-major-update-to-google-my-business-guidelines/ If you have a minute, check out the changes today, as you may discover you need to make some edits to your Google+ Local pages to be guideline-compliant.
Local Listings | | MiriamEllis4