Getting Google To Correct Your Citation
-
Over the last few months, I have done everything other than drive out to California and bring google flowers to get them to edit the stupid zipcode for our downtown Tampa office. Does anyone have any experience getting these types of situations corrected? I'm at a total loss, and I do not know what else I can do.
Extremely frustrated...but always grateful,
Ruben
-
Ugh... Yeah just log into your Google acct and go to that link I sent and have them call you. They called me right away when I went that route.
-
So I called that number, pressed 5 and all it does is tell me to visit their website...
-
Awesome, I'll try both. Thanks again!
-
Boom! Found it. It wasn't a phone number. It's a link they sent me and on the top right corner you will see "Contact Us". Make sure you are logged in otherwise I don't think you will see the "Contact us" option.
https://support.google.com/business/?rd=1#topic=4539639
Click that and you should be good to go! Good luck!
-
No problem at all!
Believe it or not, I did get through. Although, there is another way of contacting them if I recall correctly. I am digging through my call logs to find you the number. Once I find it I will shoot it over to you.
-
You actually got through with this number....that's amazing. I was on hold for so long I gave up. Alright, I'll try it again. I guess it must not be an elaborate tease just to annoy me.
Thanks Bryan!
-
Absolutely!
I called the number listed on the page listed below and pressed the 5 key to get technical help. I was then transferred to the appropriate department after I explained my issue.
+1 650-253-0000
http://www.google.com/contact/
Keep me posted on any progress you make. I just checked and it appears that our clients listing is back showing Wake Forrest again. Looks like I will be calling in again as well. But this seems to be quite a hampster wheel. Good luck!!
-
Thanks Bryan. Do you mind sharing with me what number you called? I've never been able to get through to Google. I did talk to someone about this, but they called me, and I foolishly neglected to write down the number...though I doubt it would have been returnable anyway. Either or, I'd really appreciate it.
-
Hey Ruben!
We have a client out of North Carolina with the exact same issue. The are located in Raleigh (with a Raleigh zip) but Google is pulling their city & zip as Wake Forrest (with a Wake Forrest zip which is about an hour away from their location). Not good for their customers or their business. I called and spoke with a rep over at Google and they told me we need to get this corrected with the US Post Office first. Once that was done, I was able to call them back and have them verify. Sure enough, the clients listing was updated.
Problem is, after about 3 weeks, Google reverted it back to the Wake Forrest info. UGHHHHH!!!I called again and they were puzzled as to why. They manually changed it back and all has been fine (for now). I monitor it frequently but to answer your question, I don't think they are monitoring it as closely as we would all hope.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Two Google My Business accounts for two companies at same address
I have a client (flat roofing) with two registered businesses both of which are based from the same address, upon trying to create a new GMB account for the second business, it was immediately suspended by Google. So somewhat unsurprisingly one address one business, but is there a way around this?
Local Listings | | Donsimong0 -
Business Split into 2 Businesses - Residential and Commercial Site - 2 different URLs and both have the same address! Can we create 2 separate Google My Business Accounts?
Business Split into 2 Businesses - Residential and Commercial Site - 2 different URLs and both have the same address! Can we create 2 separate Google My Business Accounts?
Local Listings | | 9thCO0 -
Can you use Google Posts to make updates about emergency closures?
A client of mine asked about the new Google Posts feature that can be used via GMB. The question is can you use Google posts to give updates to visitors about emergency closures?
Local Listings | | BigChad20 -
We now have an SSL certificate. Do we need to redo our citations?
After spending some time getting our NAPW info corrected on many of our key listings and claiming and configuring a few more, we recently added an SSL certificate to our domain. We've made the https version of our site the canonical version, set redirects, etc. Do we need to redo our citations with https to get our full SEO bang for buck out of our citations?
Local Listings | | TheKatzMeow1 -
Google Business listing algorithm when listing the top 3 locations in Google Search
Hi, awhile back I decided to make separate website contact pages by location and Google Business listings(some being just a service location with no address displaying) for Greenshield Pest Control Inc to help better target per city key term searches. Please refer to screenshot A http://puu.sh/qxWjH/6153c0edf2.png and B http://puu.sh/qxWfJ/bff7ad02cf.png. A) Searching "pest control belleville" brings up the Belleville Greenshield business listing in the top 3 as desired. B) Searching "pest control brockville" brings up the Kingston Greenshield listing in the top 3. While they do provide service for the Brockville location we don't have a dedicated Brockville service location and listing setup. I'm happy the Greenshield listing shows up in the search for case B but my question is does anyone know why Google decided for two out of the top 3 listings(Greenshield and Enviro Guard Plus Inc) to use a non-Brockville business listing? Kingston is 45mins away from Brockville and Harrowsmith about 1 hour away. Is there a certain distance range a Google business listing has to be for it to have a chance to be included in the search besides the actual city I'm searching for?
Local Listings | | FPK0 -
Should I use a vanity address when creating local citations?
My client is opening a new location of their business in the Dallas area and has listed the location on their website under Dallas, but their technical address is Farmers Branch. They have not started any citation building efforts, so I will be creating all citations from scratch. Should I create citations using the vanity address containing Dallas or list Farmers Branch as the city?
Local Listings | | CaddisInteractive0 -
Google Places - Cached Citations
Looking to update my business address where possible because I have moved offices. I know that Google uses citations from multiple parties to impact on the Google Places results. Trouble is when address details are updated on hese third party sites I notice that Google doesn't often recache the page and get the new address. What method(s) can I use to resolve this issue? Justin
Local Listings | | GrouchyKids0 -
Moz Local is saying a 800 is not okay...does it really negatively impact citations/rankings?
So I was considering using Moz Local to help improve the visibility of one of my clients who is trying to improve their local SEO (they only have one business location). When I submitted my existing client's listing there was an automated popup that read: Sorry, we're unable to update this listing right now Toll-free number detected Many of the partners to which Moz Local submits your data do not accept toll-free lines as primary phone numbers. Choosing a local phone number may also be better for rankings and increase the number of calls you get from local search customers. Is is true that having a "local phone number" can result in better rankings? Is there any articles/studies/evidence to support this? Also are there any discounts out there for first time Moz Local users?
Local Listings | | RosemaryB0