It's been over a year of going back and forth with Google My Business team
-
It's been over a year of going back and forth with Google My Business team regarding my GMB page. It was active for 2+ years prior with over 20+ reviews. I email GMB weekly to find out the status of the page and they keep saying it is a technical glitch and they are waiting for an update. Would love to get any advice on how to resolve my business page so it appears again on the Google maps or who I can contact to resolve this issue. This is our third time creating a new G+ business page https://plus.google.com/+LocalSEOSearchToronto
-
Good luck, John!
-
1: Google hasn't disclosed much regarding the technical glitch but instead they keep advising us to wait for their response and it is being looked into.
2: I have not escalated using the GMB forum, but will be doing so after your recommendation.
3: I have not escalated this matter using Twitter however I will be doing so after your recommendation.
Thank you for all your help and I will keep you posted in terms of what the outcome is in the coming days/weeks.
Regards,
John Vuong
-
Hi John,
Thanks so much for the answers and further details. I am seeing all of these addresses associated with your business when looking it up in our Check Lisitng tool:
- Local SEO Search Inc
210 Simcoe Street, Unit 2109, Toronto, ON, M5T 1T4
(416) 888-8756Verified - Local SEO Search
45 Pond Mills Rd, # 1110, London, ON, N5Z 4W5
(226) 271-4998Verified - Local SEO Search
2400 Midland Avenue, Suite 112, Toronto, ON, M1S 1P8
(416) 888-8756Verified - Local SEO Search
25 Main St W, Suite 1115A, Hamilton, ON, L8P 1H1
(905) 667-5557Verified - Local SEO Search
41 Creek Ridge St, Kitchener, ON, N2R 0B6
(226) 243-4002Verified - Local SEO Search
255 Queens Ave, Suite 1760A, London, ON, N6A 5R8
(519) 937-1845
All of the above appear to be stemming from Facebook rather than Google. This could have nothing to do with why your GMB listing isn't appearing if Google is saying it's a technical glitch, but it caught my eye as setting up chains of listings for employees could result in listing suspension. Google hasn't done a super job about communications surrounding this, but if you built listings like this on Google it could possibly have gotten the account flagged for spam. A few more questions:
-
Has Google been any more forthcoming about what, exactly, this technical glitch is? Any further details on that?
-
Have you tried pleading for escalation of your issue in the GMB forum?
-
Have you tried Google's GMB Twitter support? Sometimes the service there is faster. https://twitter.com/GoogleMyBiz
The level of support really varies across Google's support vehicles. I'd be going for the forum and Twitter on this after a year of having no listing.
At the very least, the company should clean up those Facebook pages so that they aren't diluting the clear NAP of the company. This won't resolve the issue you're experiencing with GMB, but it's important nevertheless.
- Local SEO Search Inc
-
The only active one that I have is my corporate main office at 210 Simcoe Street. I had sales reps in different locations and set up a GMB for those locations when I first started the business 4 years ago. I deleted all the pages based on several discussions with the Google My Business team and currently have 1 active page.
-
Hi Miriam,
Thank you for your quick response.
1: Google My Business - specially Google Maps
2: I currently have 1 GMB page for my corporate address. I had created 2 other ones then was advised to remove them completely and start all over using a personal Gmail account
3: disappeared over a year ago
4: I have only created new GMB pages based on the recommendation of the specialists at Google advising me when and how to do so.
5: From my knowledge there has not been any suspensions. I have followed their guidelines
Would love to hear from the community to see if there is anything I can do further to get this matter resolved or if anyone else has encountered a similar situation.
-
Just wanted to add that you definitely do seem to be missing from packs, knowledge panel and maps. Curious about the physical location of your business. I'm looking you up in Check Listing and see 7 possible addresses associated with your business if I toggle the hidden results:
https://moz.com/local/search/Local SEO Search Inc/M5T 1T4
Are all of those your company? Have there been moves?
-
Hi John!
Wow - a whole year. Our community may not be able to help, unfortunately, if Google, themselves, say there's a glitch in their system. I do have some questions, though:
-
Are you talking about a Google My Business listing, or a Google+ page? What you've linked to in your post is the latter.
-
Are you saying you've created 3 GMB listings or 3 Google+ pages?
-
When did the disappearance occur?
-
Why do you keep creating additional listings/pages?
-
To your knowledge, have there been any past problems, such as soft of hard suspensions of the Google My Business listing?
I'd like to know further details of what you've experienced.
-
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Not showing up in Google Local Pack despite being #1 ranked for keyword
Hey everyone, This has been an on-going problem that we've been having for a select location of ours. We've been #1 ranked for the keyword "dog groomers near me", however we don't show up in the Google Local Pack (top 3 locations box). We have a high 4.9 rating with 20+ ratings, and the other locations that DO show up have a 2.4 and 3.6 rating with less reviews! I've exhausted every resource and have even geo-tagged our specific photos on our landing pages. I'm not sure what to do anymore as we're already #1 ranked on every similar keyword. Thank you, Anthony
Reviews and Ratings | | anthonydegalbo0 -
Google Removed All Anonymous Reviews from GMB Listings with No Warning
I just saw that Google is no longer accepting anonymous reviews for businesses, and in fact have REMOVED all current anonymous reviews. This just happened in late May, but I'm pretty surprised there hasn't been any talk about this, it's a pretty big deal. Before I knew this I called their "specialists" to ask why we lost so many reviews. I specifically asked if Google had changed their review requirements that would result in old reviews being removed. She said no. She's either not well informed or just lied. https://orthopreneur.com/anonymous-google-reviews-disappeared/ My company just lost 20+ positive reviews. Anyone else hurting from the change and finding solutions?
Reviews and Ratings | | HammerandHand1 -
Potential Ethical Conflict: Google My Business Paid Reviews
I've been sitting on this for a while due to The Busies. So if this is nothing new, feel free to lash me several times with a somewhat moist noodle. And in that event, I promise not to make it weird. 😉 I use the Rewards application, from Google. Long story short, you fill in some demographic information and you receive Google Play credit when you complete surveys. It's a nice way to get a book, app, or music for little effort. But after giving a friend of mine a ride to a local hotel, I've received multiple survey requests that relate to that hotel brand. And it asks me to drop a local review, for extra Google Play credit. How is that ethical? Their own docs clearly state there is no way to pay for better local ranking, but they also admit reviews can improve local ranking. So isn't soliciting reviews, for any sort of compensation, at least a bit unethical? What are your thoughts? Attached are screenshots of the solicitation and GMB documentation. w4hEe
Reviews and Ratings | | Travis_Bailey1 -
How can I improve my rank on Google Local?
I am bringing this topic up again. Last year, I suddenly stopped ranking for Google Local search results. I tried backing away and hoping it would correct itself, but it has not. When I do a search for myself, I rarely show up in the results anymore, and this image shows AFTER I've zoomed WAY in just to find myself. I think it has something to do with many fishing charters having the same address. I read the Moz article about which signals are most important, but to be quite honest, I don't think any of these competitors really bother with SEO or even have filled out their Google My Business in its entirety. They all have way less reviews than I do as well. I really try to do everything right, but it doesn't seem to help. Is there something small ad obvious that I am missing. Any ideas on what to do?
Reviews and Ratings | | CalicoKitty20000 -
Google Reviews Rich Snippets
Howdy Moz fans! Does anyone know if you can use Google Reviews as a Rich Snippet in the actual Google listing for your business? It seems strange that you can have this for widgets like Trust Pilot and Reviews.co.uk and not Google Reviews. Surely Google allow you to display Google reviews on your site that can then be used for schema mark up? Maybe they don't because those reviews are used for local searches? Hope this makes sense. David.
Reviews and Ratings | | Slumberjac0 -
Do people receive notifications when you respond to their Google reviews?
If someone leaves a review of your business on your Google My Business listing, and you respond to that review, will they receive an email notification of your response to their review? We are working with a client who has unanswered reviews from several years ago, and though it's best practice to respond to all reviews, we didn't want to respond to reviews from 2013 if the person (who has likely forgot about their experience with the business in question) is going to get an email notifying them of our late response to their review. Thank you!
Reviews and Ratings | | BlueCorona1 -
The relationship between Google Reviews and SEO?
I have recently started working with a client with bad reviews on Google (2.1/5). Apart from the fact consumers are likely to see these reviews and decide against buying the service the company offers (causing a decrease in traffic), are there any other negative effects on the SEO?
Reviews and Ratings | | sophiecrosby970 -
Should I change to new URL after going through a period of bad reviews
A couple of years ago we had a series of bad reviews due to our billing company. We have not been able to recover from this and are unable to appear in Local listings due to the horrible reviews even though they are from years ago. Would it be a good idea to change domains and google+ accounts in order to start over with reviews and local citations?
Reviews and Ratings | | OhYeahSteve0