It's been over a year of going back and forth with Google My Business team
-
It's been over a year of going back and forth with Google My Business team regarding my GMB page. It was active for 2+ years prior with over 20+ reviews. I email GMB weekly to find out the status of the page and they keep saying it is a technical glitch and they are waiting for an update. Would love to get any advice on how to resolve my business page so it appears again on the Google maps or who I can contact to resolve this issue. This is our third time creating a new G+ business page https://plus.google.com/+LocalSEOSearchToronto
-
Good luck, John!
-
1: Google hasn't disclosed much regarding the technical glitch but instead they keep advising us to wait for their response and it is being looked into.
2: I have not escalated using the GMB forum, but will be doing so after your recommendation.
3: I have not escalated this matter using Twitter however I will be doing so after your recommendation.
Thank you for all your help and I will keep you posted in terms of what the outcome is in the coming days/weeks.
Regards,
John Vuong
-
Hi John,
Thanks so much for the answers and further details. I am seeing all of these addresses associated with your business when looking it up in our Check Lisitng tool:
- Local SEO Search Inc
210 Simcoe Street, Unit 2109, Toronto, ON, M5T 1T4
(416) 888-8756Verified - Local SEO Search
45 Pond Mills Rd, # 1110, London, ON, N5Z 4W5
(226) 271-4998Verified - Local SEO Search
2400 Midland Avenue, Suite 112, Toronto, ON, M1S 1P8
(416) 888-8756Verified - Local SEO Search
25 Main St W, Suite 1115A, Hamilton, ON, L8P 1H1
(905) 667-5557Verified - Local SEO Search
41 Creek Ridge St, Kitchener, ON, N2R 0B6
(226) 243-4002Verified - Local SEO Search
255 Queens Ave, Suite 1760A, London, ON, N6A 5R8
(519) 937-1845
All of the above appear to be stemming from Facebook rather than Google. This could have nothing to do with why your GMB listing isn't appearing if Google is saying it's a technical glitch, but it caught my eye as setting up chains of listings for employees could result in listing suspension. Google hasn't done a super job about communications surrounding this, but if you built listings like this on Google it could possibly have gotten the account flagged for spam. A few more questions:
-
Has Google been any more forthcoming about what, exactly, this technical glitch is? Any further details on that?
-
Have you tried pleading for escalation of your issue in the GMB forum?
-
Have you tried Google's GMB Twitter support? Sometimes the service there is faster. https://twitter.com/GoogleMyBiz
The level of support really varies across Google's support vehicles. I'd be going for the forum and Twitter on this after a year of having no listing.
At the very least, the company should clean up those Facebook pages so that they aren't diluting the clear NAP of the company. This won't resolve the issue you're experiencing with GMB, but it's important nevertheless.
- Local SEO Search Inc
-
The only active one that I have is my corporate main office at 210 Simcoe Street. I had sales reps in different locations and set up a GMB for those locations when I first started the business 4 years ago. I deleted all the pages based on several discussions with the Google My Business team and currently have 1 active page.
-
Hi Miriam,
Thank you for your quick response.
1: Google My Business - specially Google Maps
2: I currently have 1 GMB page for my corporate address. I had created 2 other ones then was advised to remove them completely and start all over using a personal Gmail account
3: disappeared over a year ago
4: I have only created new GMB pages based on the recommendation of the specialists at Google advising me when and how to do so.
5: From my knowledge there has not been any suspensions. I have followed their guidelines
Would love to hear from the community to see if there is anything I can do further to get this matter resolved or if anyone else has encountered a similar situation.
-
Just wanted to add that you definitely do seem to be missing from packs, knowledge panel and maps. Curious about the physical location of your business. I'm looking you up in Check Listing and see 7 possible addresses associated with your business if I toggle the hidden results:
https://moz.com/local/search/Local SEO Search Inc/M5T 1T4
Are all of those your company? Have there been moves?
-
Hi John!
Wow - a whole year. Our community may not be able to help, unfortunately, if Google, themselves, say there's a glitch in their system. I do have some questions, though:
-
Are you talking about a Google My Business listing, or a Google+ page? What you've linked to in your post is the latter.
-
Are you saying you've created 3 GMB listings or 3 Google+ pages?
-
When did the disappearance occur?
-
Why do you keep creating additional listings/pages?
-
To your knowledge, have there been any past problems, such as soft of hard suspensions of the Google My Business listing?
I'd like to know further details of what you've experienced.
-
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
How to make Google show reviews from Facebook and Google My Business?
I wonder if there is anything I can do to increase the chance that Google shows stars that indicate the average score of our reviews from Facebook or Google MyBusiness for the keywords where we rank nr. 1, for instance our brand name?
Reviews and Ratings | | AudunBK0 -
Reviews for Plastic Surgeons and Other Businesses where Anonymity is preferred
Howdy, fellow mozzers. I would like to hear some thoughts on how to go about review generation for industries, where anonymity is preferred - like plastic surgery, DUI/DWI law, even intimate-related stores etc. Far not everyone would want to have their profile attached to a plastic surgery procedure, especially in private areas; or have their face by a review about them getting out of jail for drunk driving etc. We have clients in those industries and many clients of theirs would love to leave reviews, as long as they don't have to login with Google or other accounts. We sure use those testimonials on the website, but, again, faceless testimonials can look fake. Any advice?
Reviews and Ratings | | DmitriiK1 -
Review stars dropped off in Google from Rich Snippets (started in October '17 - Jan '18 timeframe)
Our review stars from Rich Snippets are not showing up in Google for Novus products. I believe these are structured correctly or at least there are no errors. We have tried to troubleshoot on our own and asked multiple SEO'er's and partners, but have not had success. Turning to MOZ! They were there in September/October timeframe but dropped off in October to January timeframe. example URL: https://www.google.com/search?q=hif+1+alpha+antibody&oq=hif+1+alpha+antibod (It seems to be off all products); This started in October to January time frame so was before the latest algo update.
Reviews and Ratings | | revelkayla0 -
Google crawling item page reviews
Hi Moz community, I've been trying to do some on-site work and noticed that our product pages reviews may not be totally optimized. It used to be that all of the text from the reviews appeared in the actual code of the page, but now none of that text appears, so it may not be getting crawled. The change was most likely released when we had an item page redesign. However, when I Google a review snippet, it does seem to come up, so maybe Google is crawling that data despite it not being SEO optimized. Is this really an issue if the review snippets are showing up in search, there's been a lot of talk that Google is now better at crawling javascript. Thanks
Reviews and Ratings | | znotes0 -
Have You Influenced Google's "Reviews From Around the Web"?
This seems like a frustration for many who do SEO for local business. The Google Plus aggregation of reviews is vaguely created and out of our control. Or is it? The most I can find about it is at: https://support.google.com/business/answer/3474120?hl=en&ref_topic=6109351 I have clients in the accommodation industry who are reviewed thoroughly on similar sites to one another. Some of these clients have 100+ "Reviews From Around the Web" where as others are stuck at one or two reviews. My thoughts are that the business name, address, and phone details would allow Google to link the review with the local listing. I'm not sure and doubt this is just the case because the low-review listings have consistent NAP details. Have you been able to get reviews aggregating for a local business in their Google Plus?
Reviews and Ratings | | fastrack1 -
What are some powerful reviews websites for online-only businesses?
Looking for a small handful of places that I can lead customers to, following a transaction with my dot com (i.e., no brick and mortar presence) business, so that they can leave reviews Chiefly interested in the sites that Google is most likely to notice Thanks! 🙂
Reviews and Ratings | | ntcma0 -
Does anyone recommend paying yelp $3600/Year for paid advertising?
For a Lawyer in Chicago? any experiences with this would be helpful.
Reviews and Ratings | | loudernet0 -
Wondering best ways to optimize for google maps/local listing
I'm wondering if there is any strategy to optimize a client to show up in the local listings. I assume a lot of this is tied to Google + / Google Places for Business. Is it possible to have a company show up in the local listings over a certain geographic area even if they are not technically addressed in that area? Any help is much appreciated. Thanks, Dan H.
Reviews and Ratings | | higherimages0