How are you all handling temporary closings on GMB?
-
Hey! Obviously things are crazy right now and in my company, we are having to temporarily close some locations. How is everything handling that with GMB? Obviously I will post but should I add special hours?
-
Hello Daniel,
You are right - this is an unusual time for all of us, and local businesses are facing some real challenges. If you need to temporarily close your location, contact Google via twitter at @GoogleMyBiz. Mike Blumenthal reported on the 16th that Google will be pushing out a "temporarily closed" label on businesses that local and state governments have ordered to close.
Other areas of your GMB listing you can use to push out info about the changes include:
-
Hours of operation
-
Google Posts
-
Description
-
Google Q&A (remember, you can write questions AND answer them as the business owner, but you can't apparently mention COVID-19 in this area.)
For restaurants, Google is apparently allowing them to edit their business name to state that they are offering takeout.
I recommend reading this post from Darren Shaw for more ideas: https://whitespark.ca/blog/keeping-gmb-accurate-during-covid19-pandemic/
I hope this helps, and I'm wishing you well.
-
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
What are the best link strategies to increase rankings in Local Pack / GMB and where to find them?
As someone who manages GMB for 50 plus local US clients, I absolutely loved this article https://moz.com/local-search-ranking-factors#local-pack-finder-ranking-factors and found it somewhat useful. Most of the gurus are saying link building is the key, but I wish at least one of them would mention where do we find these links. Is there a reliable source for this ( based on personal experience only please ) ? A one stop shop for any local business to do quality links ? I feel like to be truly useful to a local business this piece of the puzzle is missing and I would truly appreciate anyone's help.
Local Listings | | OlegLevitas2 -
GMB best practice for chiropractic office (individual vs. business pages)
For a chiropractic or other doctor's office with multiple doctors, should each have their own personal Google My Business page page AND a business page for the practice? If they just have a business page now, is it worth creating a page for each of the individual doctors? And what if some of them have different focuses (like a acupuncturist and chiropractor), does that mean you should make individual doctor pages when you otherwise wouldn't bother? And IF we should create pages for the individual doctors, should they all have the same address and website since they work in the same practice. Curious if there is a best practice for this... has anyone seen positive or negative results with or without the individual doctor pages? Thanks!
Local Listings | | Mike-i0 -
How Should We Handle Citations for a New Building?
One of the companies I work with has purchased a business complex they plan to move their offices into. The current tenant is fairly reputable in the community, but ran into some financial issues, hence the sale. For easy, I'll refer to this place as the Simmons Center. So, currently, the Simmons Center has a Yelp!, GMB and other pages devoted to what it offers (mostly restaurants and small shops) but the new company will be turning the location into a large corporate campus. We'd like to bring naming conventions in line with the new center title and remove (where applicable) citations for the Simmons Center. What would be our best way to go about doing this? I'm thinking our best option is to: 1) claim current listings, where applicable, 2) mark the Simmons Center as closed, 3) Create new listings for the new name at the same address, 4) Use Moz Local and Whitespark to help clean up citations where needed. Is this the best approach for this type of situation?
Local Listings | | AtlasGlobal0 -
Google Maps Remove from maps option - Does that mark as permanently closed?
We have a client that has an old G maps listing that keeps popping up. The newer listing (less than 2 years) has over 150 legit 5-star reviews, but the older, crappy listing (about 4-5 years old) with 5 reviews keeps coming up in maps. I noticed that Google has new options available, and you can now request that the listing be removed from maps. In the past, this type of option did not "remove" the listing, but rather marked it as "permanently closed." We want to completely remove it from maps altogether but cannot allow the time to reverify and activate if it marks it as permanently closed. Both have the exact same address and different business names. Both are located in our Google manager account. What is the fastest and most efficient way of getting this removed without risking the "permanently closed" showing up and having to re-verify/reclaim? Calling GMB directly?
Local Listings | | David-Kley0 -
Can you manage multiple department store hours showing up in a GMB knowledge card?
Recently one our clients noticed that their GMB knowledge card is showing multiple opening hour sets for different departments. Is there anyway to directly influence these results? We know schematic markup helps but are there any other options to manage these different department hours? Thanks
Local Listings | | BigChad20 -
GMB departments - what is the setup
Without duplicating i'm looking at a similar setup to this thread There is a marine business that has within it 3 distinct departments, Sales & brokerage, marina and shipyard all within the same location but with unique telephone numbers grouped into sections on the website with the unique numbers. I'm clarifying whether there are genuine distinct customer facing locations for each department. We want to create department pages because each one has unique opening hours. However looking at this I have some questions i'm unsure about. Each department has a unique landline number that routes through to the main switchboard when called, does that matter? The departments kind make the idea of a core G+ page, map page redundant because there are only 3 areas of the business and the departments handle that. So can you have just departments, or should we set up the main 'hub' page as the brand page, linking to 3 departments? Where can I find information on how to correctly set up a department so the connection/hierarchy is in place? Looking around I can't find any instructions.
Local Listings | | MickEdwards0 -
Please advise on GMB and citation building - 1 owner, 2 businesses, 1 address + 1 phone no.
Our client has an established driveways business, "A", that has been servicing higher end customers. This business has GMB and citations built. He has now started another driveways business, "B" that targets mid-class customers. This second business operates out of the same office with the same phone no. A Google rep has advised that the 2nd business will not be able to have a GMB of its own if it's operating out of the same address as the 1st business. How would you actually tackle citation building and creating a GMB for this second business?? Would appreciate any advice!!
Local Listings | | Gavo0 -
How to handle Local SEO when two businesses merge
Hi, I have a landscaping client who is buying another company and merging the two companies together. I trying to figure what the best way to handle this type of situation is. Here are the specifics. Company A I've been working with him for a number of years, he has a really robust site with good content and with really good rankings. I've done a ton of citations, he's in good shape. His company has decent name recognition. Company B My client is buying Company B. Their site is really poor, no SEO done on site and no directory listing work. The company has great name recognition in the community and gets most clients through word of mouth. My client has decided to take Company B's name because its a more well known company. He is going to merge the companies, because he doesn't want to have 2 companies from a management standpoint. He plans to keep both physical locations open. So here are my questions. Do I keep both sites live for a period of time and put a message notifying people that "Company A is now Company B Name"? OR Do I transfer all the good content from Company A's site to Company B's site and do a 301 redirect of the URL. How should I handle the data aggregators and directory listings? I'm trying to keep all the great natural traffic that Company A gets to its site, start to build traffic around company B's location while following all of Google's policies. I could just start over and in the long-term they'd be fine, but I really love to find a strategy to avoid my client taking a big hit in organic traffic. Thanks in advance Mozzers!
Local Listings | | JohnWeb121