Google my business phone reporting? Doesnt cross state lines.
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We have a branch in Toledo Ohio, which is close to the Michigan border. Cleary we get calls for direction from Michigan customers. However, our phone reporting does not cross the state line. Any ideas? This happens at other branches that cross state lines as well.
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Michael, just wanted to follow up on this to let you know that I did look into this further, and found examples of phone reporting crossing multiple state lines. In some cases, reporting was for huge areas. So, again, I don't believe there's a set cutoff.
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@bakergraphix_yahoo-com What a great question this is, and the fact is, while I see a variety of cutoff points within Google My Business Insights reporting on requests for driving directions, I don't believe I've ever seen anyone calculate whether there is an average radius for the cutoff. I'm sorry not have an answer for you. Yes, you likely are getting these requests from just over the border! Your question interested me enough to investigate further. I'll follow up if I learn more.
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@miriamellis sorry for the delayed response. Within google my business insights the map under directions request only goes up to the state line. There is no doubt that people from Michigan ask for directions to our Toledo Ohio branch.
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Hi Michael,
Are you referring to the reporting within GMB Insights in your Google My Business dashboard, or some other form of call tracking?
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