Unsolved MOZ says number one but I don't see it!
-
MOZ Ranking says my site is ranked number one for a keyword, but when I Google it I don't see my site. Why?
-
Hi there AleCam!
There are some good suggestions here on where you can start to explore this, and the insight I have isn't going to be wildly different. Usually it comes down to a difference in timeframe of collections or a difference in how the rankings data is collected. So checking in live SERPs vs a tool can often show different results.
Because rankings can, and do fluctuate, it may be that what we gather one day, changes the next. There are changes going on constantly.The other difference can come down to how you're checking the rankings. As other folks have mentioned it could be a difference in mobile vs desktop, or local results and personalization. To add to that, many discrepancies in Moz Pro keyword rankings are caused by the way Moz is querying Google and other search engines. Our process completely strips personalization from the query. This means that it's more representative of a national average for all searchers in the country, but it also means that you may not be able to reproduce these exact SERPs within your browser because your location is factored into your search results.
If you're still having trouble and would like someone to look more closely at your account please do reach out to help[at]moz.com to speak to our support team.
best of luck! -
-
Check Mobile vs Desktop
Check that it is not a picture pack ranking
Log out of your google account or search with a SERP Checker
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Unsolved Persistent Issue with Keyword Research Tool
I keep getting the following error "Getting ranking keywords failed. Please retry your search or refresh this page. " when using this tool. It has been ongoing for a while and is getting really frustrating. Any ideas?
Moz Tools | | csiproducts1 -
Targeting several keywords at once.
Curious how some of you are able to target several keywords on one same page, for instance for the page www.tutoroo.co/arabic-tutor-dubai we aim to rank first on Google for keywords such as "Arabic tutor" and "Arabic teacher" but also for "learn Arabic" or "learning Arabic". How do you rank up number 1 for several phrase keywords without jeopardizing current rankings?
Intermediate & Advanced SEO | | nicolasvhe1 -
Unsolved Building a report that provides all ranking keywords to specific pages on my website
I'd like to build a report that provides me all of the ranking keywords (tracked and un-tracked) for about 100 specific webpages on the rockhurst.edu site. I can pull the keywords from Keyword Explorer using the exact page url, but I don't want to have to do that individually for all 100 or so pages.
Keyword Explorer | | Dave_Hunt0 -
Unsolved Why did I stop ranking on a keyword and how will I rank on it again?
I often see in my campaigns, that keywords which ranked on a page between spot 1 to 5 on the SERP stop being ranked on that respective page, causing the website to be in the 5th page or worse on Google. I also see that the keyword is not linked to a page anymore. What causes this to happen and how can I solve this from happening in the future? Capture.PNG
Moz Pro | | Ginovdw0 -
Moz's customer service. Is this normal?
A few days ago I noticed an issue with the on-page optimizer, when I couldn't find a solution, or even any mention of the problem in the forum I posted a ticket at the help desk.
Moz Pro | | Abidos
After ten hours I got a generic reply that didn't answer my ticket so I posted saying so.
After two days of not getting any reaction I looked through the forums again, this time searching for reactions about Moz's help desk. I found the post saying that sometimes the mail with a reply isn't received correctly so I went to the page of the ticket.
Here I saw that not only didn't I get an answer but my issue had been marked as solved, even though my last message clearly stated that it wasn't. This was three days ago. So my question is, is this how Moz usually treats it's clients? I'm new and my free trial is about to expire. At this point Moz should be impressing me with their great tools and services, convincing me it's worth my money. If I can barely get their attention now I don't expect it to change once I have payed them.0 -
How come my Moz Points stopped incrementing
I was so happy when my Moz Points reached 100 today, but I've done a whole lot more today and it still says 100. Have I broken the system, or is it resting today (it is Sunday where I am)
Moz Pro | | loopyal0 -
Moz points a difference in totals
I am not quite sure why this is happening but the Moz point s total on my logo when I hover over it is around 6 times more than the one on my main section. Can someone explain why ? Screen-Shot-2011-11-23-at-01.21.22.png
Moz Pro | | onlinemediadirect0