Oh Japanese Character and 404 issue

[Kelly3330]

This one has me stumped, so I really hope someone can help.

I am assisting a company who are having 404 errors on certain japanese pages of their site.

I have checked in web master tools and analytics, can see the 404, but have no idea where it is coming from. I am starting to think it may be a encoding issue of some sort. Just wondered if anyone has come across this before?

Site uses site finity.

What is happening is reader is going to page domain.com/ja/blog/article

then coming to this page /404?aspxerrorpath=/Sitefinity/WebsiteTemplates/App_themes/"website"/fonts/open sans regular

Really odd - as we cannot re-create this 404 I don't know how they are getting to it?

Also in Analytics some of the pages that are written in japanese that are giving 404's look like this

C3%A3%E2%80%9A%C2%BD%C3%A3%C6%92%C2%AA%C3%A3%C6%92%C2%A5%C3%A3%C6%92%C2%BC%C3%A3%E2%80%9A%C2%B7%C3%A3%C6%92%C2%A7%C3%A3%C6%92%C2%B394.8%C3%A3%C2%81%C2%AE%C3%A5%C2%AF%C2%BE%C3%A8%C2%B1%C2%A1/%C3%A9%C2%A1%C2%A7%C3%A5%C2%AE%C2%A2%C3%A3%E2%80%9A%C2%B0%C3%A3%C6%92%C2%AB%C3%A3%C6%92%C2%BC%C3%A3%C6%92%E2%80%94%C3%A6%C2%AF%C5%BD%C3%A3%C2%81%C2%AE94.8

Any help much appreciated

[Andy.Drinkwater]

Just thinking about this, it might be worth looking at the page encoding as it could be a lack or UTF-8 declaration.

Do you have the full URL with that code in it?

...this one is definitely making me grey!

I feel your pain there

-Andy

[Kelly3330]

Thank you Andy!

We are seeing the C3%A3%E2%80%9A%C2%BD%C3%A3%C6%92%C2%AA%C3%A3%C6%92%C2%A5%C3%A3%C6%92%C2%BC%C3%A3%E2%80%9A%C2%B7%C3%A3%C6%92%C2%A7%C3%A3%C6%92%C2%B394.8%C3%A3%C2%81%C2%AE%C3%A5%C2%AF%C2%BE%C3%A8%C2%B1%C2%A1/%C3%A9%C2%A1%C2%A7%C3%A5%C2%AE%C2%A2%C3%A3%E2%80%9A%C2%B0%C3%A3%C6%92%C2%AB%C3%A3%C6%92%C2%BC%C3%A3%C6%92%E2%80%94%C3%A6%C2%AF%C5%BD%C3%A3%C2%81%C2%AE94.8 in analytics,

But as for this random link - this is where users appear to be going to, however I cannot re-create it.

Will try to find out some more information this one is definitely making me grey!

[Andy.Drinkwater]

Hi Kelly,

**What is happening is reader is going to page domain.com/ja/blog/article **then coming to this page /404?aspxerrorpath=/Sitefinity/WebsiteTemplates/App_themes/"website"/fonts/open sans regular

So is the page redirecting to the 404 or is the article link just automatically taking you there? Or is it just that you are seeing these 404's in Analytics?

It sounds like it might be a URL configuration issue - I am not familiar with Finity though. Is there any translation service within the site that could cause it to write a page in Japanese incorrectly?

-Andy