Google Analytics/ Contact 7 Plugin

[PerchDigital]

I have a site that uses the contact 7 plugin for its contact form sitewide in a sidebar and on a contact us page.

I've set up a goal in analytics and tracked using the "on_sent_ok" hook but the number of goals GA is creating is far outweighing the number of times the form is actually completed.

I figured my initial mistake was to use the contact-us page as the page tracker variable for the goal but wondered if it was counting all form completions AND anyone who went to the contact page.

So I amended it to a contact-us/thank-you page that no site visitor could navigate to, and since I have no goals completed, even though we're getting enquiries through the form.

Am I being dumb here and missing something quite simple?

[PerchDigital]

Ah just noticed I have all code on 1 line so

on_sent_ok: "pageTracker._trackPageview('/company.com/contact-us/thank-you');"

should it actually be...

on_sent_ok:

_"pageTracker.trackPageview('/company.com/contact-us/thank-you');"

[PerchDigital]

Hi SSC Davies

Yep, I have it set up just like that (I think I probably referenced the same page of content you've pasted in here when looking for the correct hook )

I'm not massively knowledgeable on javascript, but would other javascript on the page affect the function of the hook?

[GeorgeDavis]

Hi Gareth,

using on_sent_ok should not be padding the numbers.  Do you have it implemented as seen here :

JavaScript Action Hook: on_sent_ok

Sometimes you might think of running custom codes after the form has been submitted. For example, you may wish to run Google Analytics’s tracking code for tracking their visitor’s usage of the contact form and counting it as conversions.

The new JavaScript action hook would be useful in such a case. If you have a JavaScript code you wish to run after form submission is completed successfully, simply insert the code into the Additional Settings section (which is new in this version and is placed at the bottom of the admin panel) with preceding on_sent_ok keyword, like this:

Note that you need to quote the codes properly; and the code must be in one line.

To show you a more practical example, if you want to insert Google Analytics’s tracking function, enter it like this:

on_sent_ok: "pageTracker._trackPageview('/funnel_G1/step1.html');"

[DanDeceuster]

You're on the right track with where you are at now. You are setting up contact-us/thank-you page as your goal page, right? Well, is it possible that your form submission php script is taking people to this page and it is different than your other pages? As in it is just a line of text saying thanks?

If so, you may want to edit the form submission php code to include your Google Analytics code. Perhaps you aren't seeing any goals because the page they land on after submission simply doesn't have your GA code on it to count the completed goal. That would be my best guess.